Mark Kidman
Welwyn Garden City
Summary
Results-driven Senior Account Manager with a track record of enhancing client satisfaction and retention. I am skilled at developing tailored strategies that lead to measurable business growth and streamlined operations. I pride myself on building strong relationships and delivering impactful solutions that align with customer needs and company objectives. Over a 10 year career in Commercial, I am a confident, yet breathe of fresh air to any new business with a keen eye for detail and change.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Key Account Manager
Groupon
London
01.2024 - 09.2024
- Made Redundant from this role Sep 2024.
- Managed a key portfolio of 60 Key UK & I accounts.
- Ensuring a GMV target of 70K per week is met or exceeded through customers across the portfolio.
- Constructing and negotiating offers which meet the expectations of
Groupon, merchants & my customers. - Proactively sourcing, pitching & closing new Enterprise businesses.
- Actively carrying out research on core industry sectors that are being
prospected, such as Travel, Fitness & Fashion. - Supporting the content team with regular marketing updates to ensure our customers get the latest deals.
Senior Corporate Account Manager
Deliveroo
London
01.2021 - 11.2023
- Responsible for a 100 Key UKI Corporate Portfolio, worth £1.4m per month.
- Reactivated 25 large corporate accounts in my first 3 months that were stagnant that now generate over £6M GMV YoY.
- Implement growth strategies for all accounts in order to maximise
revenue and growth potential against target based on spend tiers. - Led a Global project to align Account Managers in all territories whilst supporting stakeholders through the business IPO.
- Managed the recruitment of the Account Management team.
Contract Manager
Secret Escapes
London
11.2018 - 04.2020
- Redundant from this role due to COVID.
- Generated monthly GMV of £450K over a 6 month sales period.
- Identifying a pipeline of potential hotels & products.
- Worked with Customer Experience to ensure that the offerings were
competitive and no scoring was bad. - Monitored closely competitor insight to remain competitive.
Commercial Executive
TUI
Luton
08.2016 - 09.2018
Account Manager
Travelex
London
07.2013 - 07.2016
Education
GCSEs -
Sir Frederic Osborn School
Welwyn, Hertfordshire 09.2003 - 07.2008
A-Levels - Business
Oaklands College
St. Albans 09.2008 - 07.2010
Skills
- Salesforce
- Tableau
- Looker
- G-Suite
- Microsoft Excel
- Cold Outreach
Timeline
Key Account Manager
Groupon
01.2024 - 09.2024
Senior Corporate Account Manager
Deliveroo
01.2021 - 11.2023
Contract Manager
Secret Escapes
11.2018 - 04.2020
Commercial Executive
TUI
08.2016 - 09.2018
Account Manager
Travelex
07.2013 - 07.2016
A-Levels - Business
Oaklands College
09.2008 - 07.2010
GCSEs -
Sir Frederic Osborn School
09.2003 - 07.2008
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