Summary
Overview
Work history
Education
Skills
Websites
Timeline
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Mark Kidman

Welwyn Garden City

Summary

Results-driven Senior Account Manager with a track record of enhancing client satisfaction and retention. I am skilled at developing tailored strategies that lead to measurable business growth and streamlined operations. I pride myself on building strong relationships and delivering impactful solutions that align with customer needs and company objectives. Over a 10 year career in Commercial, I am a confident, yet breathe of fresh air to any new business with a keen eye for detail and change.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work history

Key Account Manager

Groupon
London
01.2024 - 09.2024
  • Made Redundant from this role Sep 2024.
  • Managed a key portfolio of 60 Key UK & I accounts.
  • Ensuring a GMV target of 70K per week is met or exceeded through customers across the portfolio.
  • Constructing and negotiating offers which meet the expectations of
    Groupon, merchants & my customers.
  • Proactively sourcing, pitching & closing new Enterprise businesses.
  • Actively carrying out research on core industry sectors that are being
    prospected, such as Travel, Fitness & Fashion.
  • Supporting the content team with regular marketing updates to ensure our customers get the latest deals.

Senior Corporate Account Manager

Deliveroo
London
01.2021 - 11.2023
  • Responsible for a 100 Key UKI Corporate Portfolio, worth £1.4m per month.
  • Reactivated 25 large corporate accounts in my first 3 months that were stagnant that now generate over £6M GMV YoY.
  • Implement growth strategies for all accounts in order to maximise
    revenue and growth potential against target based on spend tiers.
  • Led a Global project to align Account Managers in all territories whilst supporting stakeholders through the business IPO.
  • Managed the recruitment of the Account Management team.

Contract Manager

Secret Escapes
London
11.2018 - 04.2020
  • Redundant from this role due to COVID.
  • Generated monthly GMV of £450K over a 6 month sales period.
  • Identifying a pipeline of potential hotels & products.
  • Worked with Customer Experience to ensure that the offerings were
    competitive and no scoring was bad.
  • Monitored closely competitor insight to remain competitive.

Commercial Executive

TUI
Luton
08.2016 - 09.2018

Account Manager

Travelex
London
07.2013 - 07.2016

Education

GCSEs -

Sir Frederic Osborn School
Welwyn, Hertfordshire
09.2003 - 07.2008

A-Levels - Business

Oaklands College
St. Albans
09.2008 - 07.2010

Skills

  • Salesforce
  • Tableau
  • Looker
  • G-Suite
  • Microsoft Excel
  • Cold Outreach

Timeline

Key Account Manager

Groupon
01.2024 - 09.2024

Senior Corporate Account Manager

Deliveroo
01.2021 - 11.2023

Contract Manager

Secret Escapes
11.2018 - 04.2020

Commercial Executive

TUI
08.2016 - 09.2018

Account Manager

Travelex
07.2013 - 07.2016

A-Levels - Business

Oaklands College
09.2008 - 07.2010

GCSEs -

Sir Frederic Osborn School
09.2003 - 07.2008
Mark Kidman