Mark Kersey
Crawley,West Sussex
Summary
Accomplished professional with expertise in risk assessment techniques and a strong understanding of ISO standards. Demonstrates proficiency in the Microsoft Office suite, enhancing process implementation and client service excellence. Skilled in conflict management and recruitment processes, aiming to leverage these competencies towards achieving organisational goals.
Offering strong foundation in project management and vendor negotiation, with keen analytical skills and commitment to meeting deadlines. Knowledgeable about budget management and team collaboration, with history of successfully managing multiple priorities. Ready to use and develop skills in contract negotiation, stakeholder communication, and strategic planning in Managerial role.
Trustworthy individual demonstrates knowledge of crisis management, reporting and formal legislation. Objective and methodical thinker helps to maintain regulatory compliance. Confident processing complex information to provide sound and reliable advice.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work history
Contract Manager – Keith Byrne
Allied Universal Security
Reigate, Surrey
02.2008 - 08.2025
- Managed security operations across EMEA, CEEMEA, and GB over 40 sites in total.
- Planned shifts and patrol routes for day and night officers using Guard Tek.
- Increased operational efficiency with effective management of contractual agreements.
- Boosted customer satisfaction levels with swift resolution of contractual issues.
- Conducted regular key audits to ensure authorised access only.
- Monitored in-house systems to promptly alert maintenance teams.
- Produced access cards for secure entry to portfolio buildings.
- Coordinated loading bay access and delivery acceptance procedures.
- Served as on-site first aider,
- Recording daytime and night-time occurrences in D.O.B.
- Reviewed assignment instructions, risk assessments, and SOPs annually.
- Performed annual audits to meet regulatory standards, for both client and external companies.
Security officer
Danhouse Security ltd
05.2006 - 02.2008
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Assisted HR during termination processes, ensuring employee departures were conducted peacefully.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Patrolled premises regularly, contributing to a safe work environment.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Coordinated with other officers on shift changes smoothly and effectively.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
Store Manager
Subway Leatherhead
06.2005 - 05.2006
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Streamlined operations to maximise efficiency and minimise waste.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Coached underperforming employees improving their job performance significantly.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Facilitated smooth checkouts by maintaining efficient till operations.
Various Roles
Adecco Recruitment
04.2005 - 06.2005
Security Officer
Excel Protection 1984 ltd
02.2004 - 04.2005
Shift Supervisor
Starbucks Coffee Co
10.2002 - 02.2004
Advanced level Sales assistant
Topman, Sutton
07.2001 - 10.2002
Education
G.C.S. E’s - Bs in Maths, Chemistry, Geography, Cs in Biology, English, Spanish, Physics
Glyn technology School
Epsom, Surrey 01.1996 - 01.2001
Skills
- Microsoft office suite proficiency
- Risk assessment techniques
- Understanding of iso standards
- Risk Assessments
- Conflict management
- Client service excellence
- Process implementation
- Recruitment processes
References
Available on request
Affiliations
- Tabletop Gaming, all aspects from Building and painting to battling on the tabletop.
- Reading, Sci-Fi and Fantasy novels
- Learning all about Asian cuisine with my children, they like learning about new flavours from our local Asian supermarket
Accomplishments
I have a Merit in LVL 3 health and safety in the workplace.
I have receive multiple MITIE Stars from leadership nominations.
I was a district coffee master for Starbucks.
Timeline
Contract Manager – Keith Byrne
Allied Universal Security
02.2008 - 08.2025
Security officer
Danhouse Security ltd
05.2006 - 02.2008
Store Manager
Subway Leatherhead
06.2005 - 05.2006
Various Roles
Adecco Recruitment
04.2005 - 06.2005
Security Officer
Excel Protection 1984 ltd
02.2004 - 04.2005
Shift Supervisor
Starbucks Coffee Co
10.2002 - 02.2004
Advanced level Sales assistant
Topman, Sutton
07.2001 - 10.2002
G.C.S. E’s - Bs in Maths, Chemistry, Geography, Cs in Biology, English, Spanish, Physics
Glyn technology School
01.1996 - 01.2001
Similar Profiles
Elvia AguileraElvia Aguilera
Security Professional at Allied Universal Security/ Southwest SecuritySecurity Professional at Allied Universal Security/ Southwest Security
Christian HarrisChristian Harris
AIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal SecurityAIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal Security
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Melissa HowardMelissa Howard
Security Officer at Brosnan Security/ Allied Universal SecuritySecurity Officer at Brosnan Security/ Allied Universal Security
Girish Kumar PGirish Kumar P
Lead IT Product owner at Canon EMEALead IT Product owner at Canon EMEA