Mark Kennedy
Warrington,United Kingdom
Summary
Dedicated Operations Professional focused on enhancing operational efficiency and delivering exceptional customer service. Achieved compliance with health and safety regulations through strategic planning and effective delegation, fostering team motivation and minimising disruption. Committed to continuous improvement and resource optimisation, driving organisational success through innovative solutions and collaborative problem-solving.
Overview
10
10
years of post-secondary education
33
33
years of professional experience
Work history
OCC SUPERVISOR
SWISSPORT MANCHESTER AIRPORT
Manchester, Lancashire
2014.04 - 2026.06
- Coordinated daily staff shifts, inputting time records into database and updating payroll firesheets to ensure accurate compensation.
- Creating multiple teams with staff on shift on day-to-day basis to effectively manage workload of flights that required loading, offloading, turnarounds
- Liaised with OCC Duty Managers to address staff absences and operational delays, ensuring continued service excellence for airline customers.
- Reduce customer and airline delay times by ensuring efficient and quick turnarounds done safely and in adherence to company policies
- Trained staff on new computer realtime database to enhance accuracy and provide informative updates, maximising workload efficiency.
- Managed daily operations to increase productivity.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Coordinated with other supervisors to maintain consistency across shifts.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Implemented company policies effectively, maintained high standards of service delivery.
- Identified potential risks and mitigated them through proactive measures.
- Maintain airside compliance to ensure that all airport and company regulations and legislation are adhered to
- Use of relevant databases/computers to keep track of flights for the whole day/night period
- Adeptly handle numerous outgoing/incoming telephone calls on a daily basis from various persons i.e Airline customers/Passengers/Police/Tower,Apron and Ground Operations
- Developed expertise and knowledge of working airside to further my career development opportunities
- Provided constructive feedback to staff for improved performance levels.
- Servisair acquired by Swissport, resulting in job title change.
MULTI DROP DELIVERY DRIVER/MATE
Direct Drive NW Ltd
Failsworth, Lancashire
2021.05 - 2021.08
- Delivered packages to specified locations, ensuring accuracy and timeliness.
- Navigated through diverse routes using GPS, minimising delays in delivery times.
- Checked delivery details meticulously to avoid misdeliveries or rejections.
- Worked under tight schedules whilst maintaining high performance standards.
- Utilised manual handling techniques properly to prevent injury while lifting heavy items.
- Carried heavy items to designated locations using proper techniques to customers' desired location using best moving and handling practices.
- Safely loaded and unloaded packages with zero material damage.
- Handled fragile items with care during transport carefully, preventing breakages during transit.
- Followed traffic laws diligently for safe transportation of goods.
- Employed strict attention to care when handling packages to avoid damage to goods.
- Communicated effectively with customers, resolving any disputes or complaints professionally.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Addressed customer questions and escalated customer complaints following established procedures.
- Minimised customer complaints through clear communication, promptly advising on schedule changes.
- Contacted customers prior to delivery to confirm schedules and coordinate drop-off times.
- Interacted politely and professionally with customers, building and maintaining positive relationships to uphold MODA excellent industry reputation.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Completed deliveries with a friendly, personalised approach with a smile and patient, personalised service.
- Notified management of vehicle issues for timely maintenance of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- During COVID I was on furlough from my normal job at this time so a friend provided this position for me through his driving agency which was supplying drivers to assist with delivering high grade rattan furniture for a company called MODA.
RAMP ALLOCATOR
SERVISAIR MANCHESTER AIRPORT
MANCHESTER
2010.06 - 2014.04
- Coordinated multiple teams with staff on shift daily to manage workload of flights requiring loading, offloading, and turnarounds
- Reduce customer and airline delay times by ensuring efficient and quick turnarounds are done safely and in adherence to company policies
- Problem solving and liaising with Ramp Duty Managers if staff were sick, aircraft technical delays, passenger delays, weather delays to ensure we still provided the best service possible to our airline customers
- Maintain airside compliance to ensure that all airport and company regulations and legislation are adhered to
- Use of relevant databases/computers to keep track of flights for the whole day/night period
- Handled high volume of incoming and outgoing telephone calls throughout the day, ensuring clear communication and timely resolutions
- Gained expertise in airside operations to enhance career development opportunities
AIRPORT BAGGAGE HANDLER
SERVISAIR MANCHESTER AIRPORT
MANCHESTER
2007.06 - 2010.06
- Completed training to safely operate equipment and vehicles for efficient aircraft turnaround from arrival at gate to departure
- Collaborated with Team Leader and team members to ensure safe and timely turnaround, loading, and unloading of aircraft in compliance with company policies
- Liaised with Ramp Allocators to stay informed of assigned flights and ensure effective workflow
PRODUCE MANAGER
WM MORRISONS SUPERMARKET Failsworth, United Kingdom
Failsworth, United Kingdom
1998.08 - 2007.05
- Managed department with diverse staff, overseeing rotas and facilitating team development
- Conducted regular staff training to enhance skills and support promotion opportunities
- Replenishment, working stock from warehouse, ordering stock , reduction and wastage control, quality checks of stock product on a day to day basis on the department shop floor area
- Liaising with Store General and Deputy Managers in order to meet store targets
- Operated fork lift truck to transport materials within warehouse
PRODUCE ASSISTANT
WM MORRISONS SUPERMARKET Oldham, United Kingdom
Oldham, United Kingdom
1993.08 - 1998.08
- Delivered exceptional, friendly service to customers on the shop floor, enhancing customer satisfaction
- Liaised with Dept Manager and Supervisor to meet and exceed department targets
- Moved stock from warehouse to store fixtures, ensuring optimal product availability for customers
- Continuous in-store training development to progress skills for career promotion opportunities
Education
GNVQ - AIR CABIN CREW, GCSE SPANISH
SOUTH TRAFFORD COLLEGE
Timperley, United Kingdom 1997.09 - 1999.06
GCSE - MATHS, BTEC INFORMATION PROCESSING, GCSE TRAVEL AND TOURISM
LORETO SIXTH FORM COLLEGE
Manchester, United Kingdom 1991.09 - 1995.07
GCSE - ENGLISH
ST MATTHEWS RC HIGH SCHOOL
Manchester, United Kingdom 1986.09 - 1991.07
Skills
- Operational efficiency
- Compliance monitoring
- Resource allocation
- Staff scheduling
- Task prioritisation
- Delegating effectively
- Strategic planning
- Problem analysis
- Continuous improvement processes
- Customer services excellence
- Team motivation
- Decision making
- Verbal communication
- Attention to Detail
- Continuous improvement processes
References
References available upon request.
Timeline
MULTI DROP DELIVERY DRIVER/MATE
Direct Drive NW Ltd
2021.05 - 2021.08
OCC SUPERVISOR
SWISSPORT MANCHESTER AIRPORT
2014.04 - 2026.06
RAMP ALLOCATOR
SERVISAIR MANCHESTER AIRPORT
2010.06 - 2014.04
AIRPORT BAGGAGE HANDLER
SERVISAIR MANCHESTER AIRPORT
2007.06 - 2010.06
PRODUCE MANAGER
WM MORRISONS SUPERMARKET Failsworth, United Kingdom
1998.08 - 2007.05
GNVQ - AIR CABIN CREW, GCSE SPANISH
SOUTH TRAFFORD COLLEGE
1997.09 - 1999.06
PRODUCE ASSISTANT
WM MORRISONS SUPERMARKET Oldham, United Kingdom
1993.08 - 1998.08
GCSE - MATHS, BTEC INFORMATION PROCESSING, GCSE TRAVEL AND TOURISM
LORETO SIXTH FORM COLLEGE
1991.09 - 1995.07
GCSE - ENGLISH
ST MATTHEWS RC HIGH SCHOOL
1986.09 - 1991.07