Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Mark Jeffries

Rotherham,South Yorkshire

Summary

Experienced customer service and sales professional with a strong background in communication, retention and client relationship management, Skilled in handling high-pressure conversations, building rapport quickly, and consistently achieving performance targets. Alongside a successful background in customer-facing roles, I also perform professionally as a vocalist and entertainer, demonstrating confidence adaptability and presentation skills. Currently seeking a transition into a more relationship-focused role within property, finance, recruitment or account management.

Overview

12
12
years of professional experience

Work History

Customer relations advisor

Virgin media
Sheffield, South Yorkshire
04.2014 - Current
  • Met demands of high-volume customer enquiries and exceeded performance targets.
  • Managed incoming telephone calls efficiently, reducing customer waiting times and boosting satisfaction ratings.
  • Built positive rapport with customers across various channels, fostering loyalty and trust.
  • Maintained composure under pressure to resolve customer complaints and ensure effective problem-solving.
  • Maintained working knowledge of available products and services for enhanced customer service.
  • Gave clients information about available products and services to build awareness.

Education

A-Levels - Performing arts

Swinton Sixth Form
Rotherham
01-2004

GCSEs -

Swinton Comprehensive School
rotherham
01-2002

Skills

  • Customer relationship management
  • Client management
  • Product knowledge
  • Customer service excellence
  • Positive telephone manner
  • Relationship building
  • Conflict resolution

Interests

  • Singing
  • Musician
  • Miniature wargames
  • Personal development
  • Reading
  • Hiking/Wild Camping

Timeline

Customer relations advisor

Virgin media
04.2014 - Current

A-Levels - Performing arts

Swinton Sixth Form

GCSEs -

Swinton Comprehensive School
Mark Jeffries