Mark Jardine - BA (Hons), CMgr MCMI

Summary:
Launched and now lead a brand-new home delivery operation, achieving over £70k in weekly sales independently. Responsible for end-to-end project planning, execution, and recruitment, building and leading a high-performing team to deliver a customer-focused service.

Key Skills & Achievements:

• Project leadership: scoped, planned, and delivered a new operation from inception.
• Recruitment & team building: hired, trained, and developed a dedicated team around the operation.
• Strategic planning: set up logistics, processes, and resources to enable growth.
• Leadership & ownership: took full accountability for performance and delivery.
• Stakeholder management: collaborated across departments to ensure smooth rollout.

Summary:
Focused on driving customer satisfaction and loyalty, achieving strong growth in Net Promoter Score (NPS) through consistent delivery of service excellence. Built strong customer relationships and embedded service standards to enhance the overall shopping experience.

Key Skills & Achievements:

• Customer satisfaction: delivered measurable improvements in NPS.
• Service quality: upheld and exceeded customer service standards.
• Relationship management: built trust and rapport with customers, resolving issues effectively.
• Continuous improvement: identified service gaps and implemented solutions.
• Communication & leadership: promoted a customer-first culture across the store team.
• Data-driven approach: used customer feedback to influence decision-making and service strategies.

Summary:
Played a key role in the successful launch of the brand-new Bishopbriggs Morrisons store (July 2024). Responsible for leading the training and onboarding of the entire replenishment team, ensuring operational readiness, smooth integration, and compliance with company standards from day one.

Key Skills & Achievements:

• Store launch: contributed to the planning and execution of a high-profile new store opening.
• Training & development: designed and delivered onboarding for the full replenishment team.
• Leadership: managed, coached, and motivated colleagues to meet operational demands.
• Process implementation: established best practices for stock control and replenishment.
• Collaboration: worked closely with cross-functional teams to ensure launch success.
• Adaptability: navigated the challenges of a fast-paced, large-scale opening.

Summary:
Oversaw replenishment operations while progressing rapidly to become a fully signed-off Manager in Charge (MIC) — one of the youngest in the company to achieve this. Entrusted with full responsibility for ensuring the store remained safe, legal, and well-led, managing over 80 colleagues during peak trading periods.

Key Skills & Achievements:

• Leadership: directed large teams of 80+ staff, maintaining high performance standards.
• Responsibility & accountability: ensured full legal, safety, and compliance across the store.
• Rapid progression: became one of the youngest MICs in the business.
• Operational management: delivered consistent replenishment performance across all departments.
• Decision-making under pressure: led the store independently during demanding shifts.
• People management: motivated and supported colleagues to meet operational needs.

*all above roles included being an MIC for the corresponding store*

Summary:
Delivered targeted improvement projects to raise store standards and enhance customer appeal. Worked with local suppliers to introduce new product ranges, aligning with sustainability goals and community values. Strengthened business-to-business relationships to support growth and improve the store’s competitive position.

Key Skills & Achievements:

• Store standards: led initiatives to raise compliance, presentation, and efficiency.
• Supplier engagement: collaborated with local suppliers to diversify product ranges.
• Sustainability: supported environmentally responsible sourcing and community engagement.
• B2B relationship management: built and maintained productive partnerships.
• Commercial impact: contributed to improved sales and market share in key areas.
• Project delivery: managed improvement initiatives from planning through to execution.

First management role within Morrisons, overseeing the Fresh Foods department and ensuring the highest standards across all product areas. Developed early leadership skills through people management, coaching, and operational delivery, while gaining exposure to budgeting and resource planning.

Key Skills & Achievements:

• Department leadership: managed fresh food operations to deliver excellent standards.
• People management: supervised and supported colleagues, developing team performance.
• Coaching & development: mentored staff to encourage growth and career progression.
• Budgeting: took responsibility for departmental cost control and efficiency.
• Operational delivery: maintained availability, quality, and compliance across products.
• Growth mindset: contributed to wider store performance by supporting cross-department initiatives.

Began management career on the Morrisons Degree Apprenticeship Programme, gaining cross-departmental experience while shadowing senior managers and operating as a team leader. Benefited from executive-level mentorship, developing early exposure to strategic thinking and leadership approaches.

Key Skills & Achievements:

• Cross-functional knowledge: rotated through all store departments to understand end-to-end operations.
• Team leadership: took on early responsibility for leading colleagues and supporting department performance.
• Mentorship: worked closely with an executive leader, developing strategic awareness.
• Career progression: built the foundations that enabled a move into departmental management roles.