Mark James
Windsor,Berkshire
Summary
A highly skilled professional with expertise in strategic planning, leadership, and team building. Demonstrates exceptional calm under pressure and problem-solving abilities, complemented by strong public speaking skills. Proficient in merchandising techniques and food hygiene practices, with comprehensive training in disaster response, bleeding control, and injury prevention. Committed to achieving excellence through patience and effective communication.
Overview
36
36
years of professional experience
Work history
Partner
Waitrose & Partners
Windsor, Berkshire
1990.11 - Current
- Drove digital transformation within the organisation, resulting in improved productivity.
- Secured key client accounts for sustained firm growth.
- Forged international alliances for global outreach and diversification.
- Facilitated increased revenue generation with strategic financial planning.
- Provided support in loss prevention measures, ensured reduction in shoplifting incidents.
- Managed till floats to maintain financial integrity.
- Supervised team of cashiers, upheld high standards of professionalism.
- Checked out customers, provided exceptional service.
- Developed rapport with customers through friendly interaction.
- Cooperated with team members for smooth running of operations during peak hours.
- Prepared custom orders to meet client specifications and preferences.
- Responded promptly to customer queries, fostering a positive shopping environment.
- Managed inventory effectively, reducing shortages or overstock situations.
- Assisted customers with their meat selection for improved shopping experience.
- Enhanced display aesthetics by arranging meats in an appealing manner.
- Provided knowledgeable advice, enhancing customer's understanding of different cuts and types of meat.
- Demonstrated butchery skills for precise cutting, trimming, and boning operations.
- Adapted quickly to changing demands, showcasing flexibility in performing tasks on hand.
- Maintained hygiene standards, ensuring safety and cleanliness in the working area.
- Upheld stringent food safety regulations to maintain high standards of quality control.
- Ensured freshness of products with daily checks and replacement where necessary.
- Monitored shelf-life dates regularly; ensured removal of expired items from display.
- Reduced waste through careful management of stock and rotation of products.
- Improved customer satisfaction by providing excellent service at the meat counter.
- Completed training modules on food handling procedures; enhanced compliance with health guidelines.
- Completed deliveries with smile and patient, personalised service.
- Greeted customers and offered assistance with retrieving and locating products throughout store.
- Cleaned shelves and restocked with new inventory when products ran low.
Education
GCSEs - English, Mathematics, Geography, History, Physics, French, Sociology
Windsor Boys School
Windsor, Windsor and Maidenhead 08/1987 - 07/1989
A-Levels - English, Theatre Studies, Geography
Windsor Boys School
Windsor, Windsor and Maidenhead 08/1989 - /1991
Skills
- Calm under pressure
- Problem-solving
- Public speaking
- Team building
- Strategic planning
- Leadership
- Merchandising techniques
- Patience under pressure
- Food hygiene practises
- Disaster response trainingu
- Bleeding control
- Injury prevention knowledge
- Disaster response training
Affiliations
- Hiking
- Travelling
- LARP
Timeline
Partner
Waitrose & Partners
1990.11 - Current
A-Levels - English, Theatre Studies, Geography
Windsor Boys School
08/1989 - /1991
GCSEs - English, Mathematics, Geography, History, Physics, French, Sociology
Windsor Boys School
08/1987 - 07/1989