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Maintaining, monitor, and optimize the performance of core infrastructure and foundational technologies for data center operations.

• Successfully delivered on tasks within tight deadlines.
• Troubleshoot hardware and managing physical infrastructure, like servers, storage devices, and network switches.
• Excellent problem-solving abilities helping technicians address complex issues swiftly and efficiently.
• Effective communication skills for collaborating with colleagues and creating clear, concise technical documentation.
• Oversaw daily operations to achieve high productivity levels.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Carried out day-to-day duties accurately and efficiently.

• Build, configure, and maintain HP Linux systems.
• Manage patch updates for Unix broadcast estate, focusing on RedHat and CentOS through Satellite.
• HP Integrated Lights-Out (iLO) server Management
• HP Server Hardware Maintenance
• Participate in 24/7 on-call rotation to ensure continuous support.
• Create detailed documentation for all implementations to meet audit and support requirements.
• Attend and actively contribute to routine support meetings.
• Manage Business as Usual (BAU) schedules.
• Provide technical support for VMware environments.
• Administer clusters using Veritas Cluster and RedHat Pacemaker.
• Efficiently handle daily requests, changes, and incident work tickets.
• Drive system improvements and optimize existing infrastructure.
• Collaborate with third-party vendors, raise support tickets, and assist their engineers.
• Successfully deliver multiple high-level projects.
• Automate configuration and deployment processes using Ansible and Puppet.
• Motivated site teams to achieve quality results against construction deadlines.

• Effectively designed, implemented and delivered hardware projects.
• Installation, configuration and maintenance of SUN and HP Hardware systems.
• Data Centre Support and maintenance.
• Conducted regular service reviews of Datacentres and attend reviews.
• Reliably performed change control using ITIL methodology
• Participate in 24/7 on-call rota covering region.
• Keeping Regular and up to date records for efficient running of department as well as liaising with other internal departments to solve problems and move issues forward with swift and constructive solution
• Mentoring Hardware & Software technical support for site-based engineers on wide-range of equipment including standard desktops, Data Centre servers
• Rapidly established and maintained excellent working relationships with both customers and engineers on-site
• Root cause' problem management and implementation of solutions.

• IT department of the Public Records office in Kew
• Responsibilities were to liaise with the IT Manager and all IT staff
• Installing various Microsoft applications onto new and used machines
• Upgrading systems
• Installing and building new desktops
• Working with Novell networks.

• Responsible for all new employees pay details
• Constant dealing with all 50 other Kelly's branches UK wide
• Lease with various tax offices around the country concerning employee's tax details
• Answering queries with various temp employees
• Handling very large amount of cash
• PAYE, SSP & SMP
• Data input, Management of filing systems and all other basic office duties.

• Paying all the internal staffs their weekly wages
• Handling large sums of cash
• Dealing with group 4 security
• Also all other basic office duties which included, photocopying, answering and taking telephone messages, data input and sending out the mail.