Summary
Overview
Work history
Skills
Timeline
Generic

mark hughes

stoke on trent,staffordshire

Summary

Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements. Able to move stock by hand, using forklift truck and lifting gear.

Overview

23
23
years of professional experience

Work history

Warehouse Operative

MWI Animal health
stoke on trent, staffordshire
04.2023 - Current
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Completed work following safety rules for best working practices.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Weighed merchandise and selected appropriate containers to use for packaging.
  • Maintained and cleaned warehouse equipment following set procedures.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Loaded packaged goods on to trucks for shipping.
  • Sorted materials on warehouse racks and shelves.
  • Moved stock around by hand, using forklift truck or lifting gear.
  • Performed tagging and labeling of warehouse inventory.
  • Assisted with loading and unloading of vehicles manually and using machines.
  • Cleaned and tidied work areas to meet inspection requirements.

replenishing assistant

bnm retail
stoke on trent, staffordshire
11.2018 - 03.2021
  • Kept store tidy to maintain cleanliness and quality standards.
  • Arranged shelves to increase visibility and accessibility of products.
  • Cultivated convenient shopping experience for customers by proactively responding to purchasing needs.
  • Repositioned shelves and display to showcase fast-selling product.
  • Examined expiry dates to avoid spoilage of products.
  • Inspected delivery product quality and quantities.
  • Performed inventories to gauge limited supplies.
  • Rotated stock and checked sell by dates to minimise wastage.
  • Extended assistance to customers in locating specific items.
  • Sorted and distributed incoming merchandise to display stock.
  • Attached security tags to avoid theft and pilferage.
  • Priced merchandise and verified accuracy of amount.
  • Implemented Food Safety and COSHH procedures.
  • Moved cages onto shop floor with minimal disturbance to customers.
  • Monitored fridges and freezers to preserve stock.

Stores Assistant

Lidl
stoke on trent, staffordshire
09.2016 - 05.2018
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Displayed and restocked merchandise by following brand guidelines.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Reduced customer wait times through optimised checkout processes.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints and answered queries about store products.
  • Helped meet business needs by working extra shifts.
  • Checked and confirmed personal identification during alcohol and tobacco sales.
  • Assessed notes and vouchers to determine validity and decrease fraudulent activities.
  • Handled currency payments, secured funds in register and prepared deposits at end of day.
  • Scanned products at high tempo to quickly process customer transactions.
  • Checked customer ID when selling age-restricted items, following store policy.
  • Assisted customers with finding items, completing exchanges and obtaining refunds.
  • Helped customers make product and service selections among range of options.
  • Increased customer retention by offering loyalty schemes at checkout.
  • Wrapped and bagged purchases for customers to easily carry items without damage.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.

Warehouse Operative

Amazon Logistics
stoke on trent, staffordshire
11.2015 - 07.2016
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Completed work following safety rules for best working practices.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Weighed merchandise and selected appropriate containers to use for packaging.
  • Maintained and cleaned warehouse equipment following set procedures.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Loaded packaged goods on to trucks for shipping.
  • Sorted materials on warehouse racks and shelves.
  • Performed tagging and labeling of warehouse inventory.
  • Assisted with loading and unloading of vehicles manually and using machines.

Personal Carer

Relative
Stockport, manchester
12.2011 - 10.2015

Personnel carer for father inlaw through there battle cancer of the bowel and spine.

Warehouse Operative

UK Point of sale
Stockport, Manchester
11.2010 - 12.2011
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Loaded packaged goods on to trucks for shipping.
  • Sorted materials on warehouse racks and shelves.
  • Assisted with loading and unloading of vehicles manually and using machines.
  • Cleaned and tidied work areas to meet inspection requirements.

Agency Worker

Adecco Agency
leeds, west yorkshire
08.2008 - 10.2010

Short term agency work with the following companies

BnQ

Jewsons

General warehouse work

  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.

Burslem cartons

Mr John Edwards
stoke on trent, staffordshire
09.2000 - 07.2008
  • Operated and monitored machines to produce paper products.
  • Performed test runs to prepare for production activities, minimising likelihood of non-conforming products.
  • Monitored automated machines to oversee production of high-quality paper products.
  • Reported defective equipment, materials or machines, requesting maintenance if appropriate.
  • Adjusted paper cutter with precision to achieve desired result.
  • Set up controls of machines to exact specifications.
  • Trimmed excess material and disposed of waste.
  • Wore appropriate protective gear to minimise risk of accidents or injury.
  • Prevented and resolved paper jams without harming machines.

Skills

  • Stock management
  • Machinery operation
  • Forklift and pallet machinery operation
  • Warehouse picking
  • Forklift operation
  • Fast-paced picking and packing
  • Labelling
  • Self-motivated
  • Loading and unloading techniques
  • Manual handling
  • Palleting
  • Warehouse operations
  • Product scanning
  • Warehouse environment safety
  • Safety compliance
  • Lifting and sorting
  • Box lifting
  • Order picking and processing
  • Wrapping and boxing
  • Forklift certified

Timeline

Warehouse Operative

MWI Animal health
04.2023 - Current

replenishing assistant

bnm retail
11.2018 - 03.2021

Stores Assistant

Lidl
09.2016 - 05.2018

Warehouse Operative

Amazon Logistics
11.2015 - 07.2016

Personal Carer

Relative
12.2011 - 10.2015

Warehouse Operative

UK Point of sale
11.2010 - 12.2011

Agency Worker

Adecco Agency
08.2008 - 10.2010

Burslem cartons

Mr John Edwards
09.2000 - 07.2008
mark hughes