Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Mark Homan

Liverpool,Lancashire

Summary

Results-driven professional with expertise in leadership effectiveness, adaptable leadership, and employee development. Skilled in performance analysis, quality control procedures, and performance monitoring to ensure operational excellence. Demonstrates a strong focus on safety consciousness and order processing to optimise workflows and maintain high standards. Committed to fostering team growth and achieving organisational objectives through strategic leadership. excelling in team leadership and operational efficiency. Enhanced staff productivity and morale, leading to improved shift performance. Committed to fostering positive work environment and driving continuous improvements.

Confident in leading teams and solving problems to ensure smooth operations, bringing strong leadership skills and ability to manage resources effectively. Skilled in communication and conflict resolution, ensuring positive work environment and seamless shift transitions.

Overview

40
40
years of professional experience
6
6
years of post-secondary education

Work history

Shift manager

Plastic Omnium
Warrington, Lancashire
09.2016 - 03.2025
  • Trained staff on product knowledge, resulted in better customer interactions..
  • Reported key metrics to upper management for business decision-making process.
  • Streamlined operations by implementing efficient work procedures. Standard Work Instructions
  • Motivated employees towards achieving targets, increased overall efficiency, productivity
  • Managed inventory control, reduced wastage.
  • Improved team morale through effective communication and feedback practices.
  • Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
  • Optimised shift schedules to improve operational efficiency.
  • Assisted employees in resolving workplace conflicts, improved overall team harmony.
  • Recruited new hires to strengthen the existing workforce..
  • Ensured health and safety measures in line with company regulations.
  • Delivered excellent customer service by overseeing staff training programmes.
  • Enhanced productivity through performance monitoring and constructive coaching sessions.
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Coordinated with team members for seamless shift transitions.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Supervised activities of workers and enforced safety regulations.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Logged daily activities and notable incidents during production shifts.
  • Improved workplace safety to reduce accidents and near-misses.
  • Observed worker activities to assess safety compliance and identify enforcement gaps.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Directed work of labourers and specialist team members to produce quality results.
  • Coordinated activities for team of various manufacturing workers.
  • Analysed and improved manufacturing processes to cut costs.
  • Arranged manufacturing schedules to minimise downtime.
  • Streamlined operations by implementing efficient work procedures.
  • Honoured employee punctuality by creating fair rotas that respected their time off requests..
  • Minimised downtime with proactive equipment maintenance checks.

Operations manager

Ad-Install
Tewkesbury, Gloucestershire
08.2000 - 09.2016
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Applied lean principles to operations management, reduced waste significantly.
  • Created a collaborative work environment for positive team dynamics.
  • Optimised workflow procedures with strategic planning and team coordination.
  • Liaised with stakeholders for transparent communication and better decision making.
  • Led teams to achieve business objectives on time and within budget constraints.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Coordinated cross-functional teams, achieved project milestones on schedule.
  • Streamlined supply chain processes to reduce procurement cycle time.
  • Fostered a culture of continuous learning, improved workforce competency levels.
  • Implemented quality control measures, enhanced product standards.
  • Encouraged innovative thinking in the team, fostered an environment of growth and development.
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Identified bottlenecks, implemented solutions, increased productivity.
  • Negotiated contracts with suppliers for cost-effective procurement of resources.
  • Directed safety protocols implementation, created safer workplace conditions.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Streamlined processes to improve and optimise office operations.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Designed and implemented training to further develop staff based on business goals.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Drafted procedural statements and guidelines for company-wide use.
  • Created classification systems to manage archives.

Sales manager

Caledonia Group
Warrington
02.1995 - 08.2000
  • Led high-performance sales teams, ensuring achievement of targets.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Devised successful sales pitches for significant conversion rates.
  • Streamlined sales processes to enhance team productivity.
  • Implemented training programmes, improving team performance levels.
  • Achieved increased customer satisfaction by implementing innovative sales strategies.
  • Drove revenue growth by identifying and capitalising on emerging market trends.
  • Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.

Manager

Huyton Valet & Alarm Centre
Liverpool
01.1990 - 07.1995
  • Cultivated strong relationships with clients to secure repeat business.
  • Fostered a positive work environment with regular team-building activities.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Boosted department efficiency by streamlining operational processes.
  • Delegated tasks efficiently to maximise productivity.
  • Facilitated staff training, resulting in better customer service.
  • Secured new business opportunities with successful networking events.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Liaised with suppliers to ensure timely deliveries.
  • Delivered high-quality products to increase customer satisfaction.
  • Supervised project timelines for timely completion.
  • Enforced safety regulations to reduce workplace accidents.
  • Led performance reviews, identified areas for improvement.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Designed and implemented training to further develop staff based on business goals.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Streamlined processes to improve and optimise office operations.
  • Created classification systems to manage archives.

Multi drop delivery driver

White Arrow
Liverpool
02.1985 - 07.1990
  • Handled fragile items carefully, preventing breakages during transit.
  • Participated in regular safety training sessions for improved on-the-job safety practices.
  • Completed delivery manifests at the end of each shift for accurate record keeping.
  • Delivered packages to various locations, ensuring accuracy and promptness.
  • Reported any mechanical issues immediately to ensure quick resolution and minimal downtime.
  • Loaded and unloaded parcels, safeguarding goods from damage.

Education

GCSEs - English Maths Woodwork Science Metalwork

Roby Comprehensive
Liverpool
08.1977 - 09.1983

Skills

  • Leadership effectiveness
  • Adaptable leadership
  • Order processing
  • Performance analysis
  • Quality control procedures
  • Employee development
  • Performance monitoring
  • Safety consciousness

Affiliations

  • Football
  • Reading
  • Traveling

Timeline

Shift manager

Plastic Omnium
09.2016 - 03.2025

Operations manager

Ad-Install
08.2000 - 09.2016

Sales manager

Caledonia Group
02.1995 - 08.2000

Manager

Huyton Valet & Alarm Centre
01.1990 - 07.1995

Multi drop delivery driver

White Arrow
02.1985 - 07.1990

GCSEs - English Maths Woodwork Science Metalwork

Roby Comprehensive
08.1977 - 09.1983

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Mark Homan