Mark Hislop
Birmingham,West Midlands
Summary
Operations professional with a focus on customer satisfaction and effective communication. Proven experience in fast-paced warehouse environments, excelling in teamwork, coordination, and problem-solving. Expertise in process improvement, workload organization, and leading teams through collaborative methods to enhance efficiency. Previous experience in hospitality, bringing reliability and a strong work ethic to dynamic bar settings.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work history
Continuous Improvement Champion
DHL
Burton upon Trent, Staffordshire
2020.02 - 2026.06
- Gemba process improvements — led multiple Gemba walks across warehouse and production areas, identifying safety, quality and efficiency issues and implementing fast, practical fixes.
- Safety‑critical corrections — resolved high‑risk storage problems (e.g., chemicals stored near food products) by redesigning layout, updating procedures and ensuring compliance.
- Kaizen collaboration — facilitated Kaizen sessions with colleagues, gathering frontline suggestions, validating feasibility and turning viable ideas into measurable improvements.
- Team‑driven problem solving — used Gemba‑style observation and open communication to help teams remove bottlenecks, streamline tasks and complete work more efficiently.
- Continuous improvement culture — encouraged a proactive mindset by making it easy for staff to raise issues, trial improvements and share feedback that strengthened daily operations.
Control Room Operator
DHL
Burton Upon Trent, Staffordshire
2018.09 - 2026.06
- Planned daily, weekly, and monthly resource forecasts for training completion checks.
- Analysed live warehouse data and liaised with shift and despatch managers.
- Identified and tracked continuous improvement actions from colleague feedback daily.
- Produced cube calculations and KPI reports for senior management on performance.
- Scheduled gemba activity, completed kaizen reporting, and maintained work instructions.
- Maintained health, safety, and environmental procedures across warehouse operations.
- Coordinated efficiently with external agencies during emergencies.
Product Spray Painter
RS Coatings
Lichfield, Staffordshire
2016.03 - 2018.09
- Applied primer coats to prepare surfaces for final layer of paint, ensuring longevity of finish.
- Utilised airbrush tools to create intricate designs on a variety of surfaces.
- Adhered strictly to health and safety regulations during operations, minimising risk of accidents in the workplace.
- Carried out minor repairs on surfaces before painting, resulting in flawless finishes every time.
Bar Staff
Punch Taverns
Burton upon Trent, Staffordshire
2014.02 - 2016.02
- Customer‑focused service — delivered confident, friendly bar service with clear communication, quick problem‑solving and a calm approach during busy periods, ensuring customers felt looked after and queues moved smoothly.
- Teamwork and workflow improvement — supported colleagues by organising tasks, keeping the bar area efficient and applying continuous‑improvement habits (Gemba‑style observation, quick fixes, and acting on team suggestions) to maintain speed, cleanliness and consistency.
Education
Bachelor of Arts - 3D Design & Architecture
Burton and South Derbyshire College
Burton 2012.09 - 2015.04
A-Levels - Mathematics
Burton and South Derbyshire College
Burton 2012.09 - 2014.06
Skills
- Customer communication
- Team collaboration
- Process improvement
- Problem solving
- Adaptability
- Attention to detail
- Leadership support
- Work ethic
- Health and safety awareness
- Customer experience focus
References
References available upon request.
Timeline
Continuous Improvement Champion
DHL
2020.02 - 2026.06
Control Room Operator
DHL
2018.09 - 2026.06
Product Spray Painter
RS Coatings
2016.03 - 2018.09
Bar Staff
Punch Taverns
2014.02 - 2016.02
Bachelor of Arts - 3D Design & Architecture
Burton and South Derbyshire College
2012.09 - 2015.04
A-Levels - Mathematics
Burton and South Derbyshire College
2012.09 - 2014.06