Mark Hewer
Southampton,Hampshire
Summary
Driven and results-oriented professional with proven track record in leadership and both operations and strategic management. Demonstrates strong interpersonal and analytical skills, excelling in team coordination and strategic planning. Committed to driving growth and operational excellence in area manager role.
Overview
11
11
years of professional experience
24
24
years of post-secondary education
1
1
Certification
Work history
District Manager and Strategic Lead
Hampshire County Council
New Forest, Hampshire
11.2022 - Current
- Maintained communication channels between upper management and frontline employees, facilitating better understanding of organisational goals.
- Responsible for a team of 9 managers overseeing in excess of 80 staff
- Coordinated resource allocation amongst teams to optimise output and ensure cost effectiveness.
- Conducted periodic performance reviews of subordinates, providing constructive feedback.
- Improved district performance by implementing strategic plans and policies.
- Managed multi-site operations to ensure seamless business continuity.
- Fostered team collaboration, resulting in improved customer service.
- Achieved performance targets through effective district management.
- Provided leadership for district-wide initiatives, enhancing operational efficiency.
- Ensured compliance with organisational standards, maintaining reputation.
- Travelled across the county to oversee operations.
- Mediated staff disputes, promoting a harmonious work environment.
- Implemented budget controls to minimise financial wastage.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Mitigated risk factors by enforcing business critical procedures.
- Facilitated regular meetings with team managers, ensuring alignment of objectives.
Team Manager
Hampshire County Council
Various locations, Hampshire
03.2018 - 12.2022
- Enhanced team productivity by implementing effective project management strategies.
- Coordinated with various departments for seamless workflow.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Conducted performance evaluations to identify areas of improvement.
- Ensure compliance with kek performance indicators.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Developed action plans for continuous process improvement initiatives.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Delegated responsibilities efficiently amongst team members.
- Maintained smooth-running organisational operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful team of qualified staff.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Ensured GDPR compliance through data and risk management.
- Represented risk management function at key management meetings.
Self Employed Senior Social Worker & Team Manager
Self employed
Various, Hampshire/Bournemouth/Southampton/West Sussex
12.2013 - 08.2018
- Enhanced community integration by implementing effective social care plans.
- Collaborated with healthcare professionals, resulting in improved patient care.
- Developed personalised care plans, leading to increased client satisfaction.
- Handled complex caseloads and achieved positive outcomes for clients.
- Implemented child protection measures, safeguarding children at risk of harm.
- Provided crisis intervention services during emergencies, preventing further deterioration of situations.
- Conducted home visits to assess needs and provide appropriate assistance.
- Built strong relationships with local authorities for the betterment of service delivery.
- Coordinated multi-disciplinary team meetings, improving communication and collaboration amongst professionals.
- Prepared detailed case reports that positively influenced decision-making processes in court hearings.
- Maintained up-to-date knowledge about welfare legislation changes, ensuring compliance in practice.
- Delivered training workshops to junior staff members which enhanced team competency.
- Established and maintained professional relationships to offer objective guidance and support.
Education
Diploma of Higher Education - Social Work
Southampton Solent University
09.2002 - 06.2024
Level 3 National Diploma - Business and Finance
Eastleigh College
Eastleigh 09.1992 - 05.1995
Skills
- Regional Management and Oversight
- Staff recruitment
- Performance monitoring
- Customer service excellence
- Operations supervision
- Compliance enforcement
- Computer software proficiency
- Multi-Site coordination
- Key performance indicator analysis
- Effective communication
- Strategic decision making
- Team leadership
- Business development
- Engaging leadership style
- Financial Forecasting
- Staff mentorship and training
- Analytical reporting
Certification
Firefly project - attended and certified in 2020.
A course for high potential individuals with the capability, drive and mind-set to lead people or projects through the changes and challenges facing the sector.
Timeline
District Manager and Strategic Lead
Hampshire County Council
11.2022 - Current
Team Manager
Hampshire County Council
03.2018 - 12.2022
Self Employed Senior Social Worker & Team Manager
Self employed
12.2013 - 08.2018
Diploma of Higher Education - Social Work
Southampton Solent University
09.2002 - 06.2024
Level 3 National Diploma - Business and Finance
Eastleigh College
09.1992 - 05.1995
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