Mark Harley
Newcastle-under-Lyme,Staffordshire
Summary
Seasoned Test Analyst of 15+ years, with extensive experience of the Insurance and Telecommunications industry. In-depth knowledge of testing methodologies such as Agile and Waterfall, from creation to execution. Proven history of identifying and reporting defects and experience in working with cross-functional teams to deliver high-quality software products.
Consistently striving to grow abilities and passionate in aiding the growth of others. Optimising testing activities, analysing Business Critical risk and strengthening current procedures with a target of continuous improvement.
Meticulous testing professional with strong background in software testing and quality assurance. Very analytical with excellent organisation abilities. Able to take on large scale projects with test heavy activities and deliver these to an excellent standard whether part of a team or an individual.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
Test Analyst
Atlanta Group Insurance Services
Stoke-on-Trent, Staffordshire
09.2019 - Current
- System releases - Regression test after new code drop to ensure system remains stable. Test all applied fixes from software provider and any new and changed functionality provided as part of the specific release
- Platform Migrations - Dealing with numerous platform moves as part of a large scale initiative
- Full Customer Journey - Testing all aspects of a customers journey from Aggregators, Quote & Buy, Back Office processes, Self Service Portal, Customer Documentation and 3rd party Print fulfilment. providing feedback on where improvements could be made.
- Lead Test currently working as part of an Agile Scrum, working closely with Developers, Business Analysts, Marketing, Compliance, Project Managers and Key Stakeholders
- Able to take complex requirements and transform them into actionable test plans and test cases. This involves understanding the requirements, identifying testable features, and developing test strategies that cover various aspects of the system.
- Test Management tools - JIRA, X-ray and TestRail
- SQL - Basic SQL knowledge used to deliver and test business changes such as reviewing and updating stored procedures. Obtain and review data to ensure any changes have taken effect
- Delivery of multiple large scale projects to an excellent standard
- Planned and managed all project test stages, coordinating with external teams and contributing to project checkpoint meetings.
- Investigated identified bugs, issues and problems, managing corrections through to resolution.
- Evolved and documented detailed software testing plans to suit business needs.
- Works closely with technical team members while providing clear updates to non-technical stakeholders.
Test Analyst
Ageas Insurance Solutions
Stoke-on-Trent, Staffordshire
07.2011 - 09.2019
- Managed test data, documenting results of each test cycle to identify flaws.
- Created detailed test schedules, incorporating timeline dependencies on other areas.
- Investigated identified bugs, issues and problems, managing corrections through to resolution.
- Built and maintained strong working relationships with internal and external stakeholders to help meet team objectives.
- Assessed program functionality against user requirements and established guidelines.
- Planned and managed all project test stages, coordinating with external teams and contributing to project checkpoint meetings.
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
Sales executive
Ageas Insurance Solutions
Stoke-on-Trent, Staffordshire
12.2009 - 07.2011
- Highly motivated Sales Executive, dealing with inbound and outbound call activities.
- Ensuring all SLA's were met.
Department Manager
Vodafone UK
Newcastle-under-Lyme, Staffordshire
06.2006 - 06.2009
- Department Manager overlooking 20 staff.
- HR related Activities.
- Successfully delivered targets set by the business.
- Simplifying and improving processes where required.
- Liaised with Key stakeholders on a regular basis to discuss new initiatives and enable a successful delivery.
UAT Analyst
Vodafone UK
Newcastle-under-Lyme, Staffordshire
05.2005 - 06.2007
- Performing UAT for Vodafone UK alongside Managerial Role.
- Testing of new initiatives introduced by the business e.g price plans, new device launches, customer journeys etc.
- Part of a large scale team for a software platform move and the migration. of 1M Customers
Team manager
Vodafone UK
Newcastle-under-Lyme, Staffordshire
07.2002 - 05.2005
Education
GCSEs -
Clayton Hall Academy
Newcastle-under-Lyme 09.1992 - 07.1997
International Software Qualification Testing Board
11.2016 - 11.2016
Skills
- Detailed test planning - Define objectives, Scope and traceability to Requirements
- Lead Test on many high profile projects
- Broad testing knowledge of working to Agile, Waterfall and Risk Based methodologies
- Team player currently working as part of Agile Scrum
- Executing all levels of testing, such as system, integration and regression
- Identifying, Triaging, Reporting and Managing defects to resolution
- Excellent Analytical skills
- Thorough test document creation eg Test Plans, Strategy, Estimates, Entry/Exit Criteria, Exit Reports, Defect Reporting and metrics
- Platform testing - Web, Front End, Back office and Device
- Risk identification and Mitigation
- Cross-platform and SI testing over multiple Policy Admin Systems and web based software
- SQL database interactions
Timeline
Test Analyst
Atlanta Group Insurance Services
09.2019 - Current
International Software Qualification Testing Board
11.2016 - 11.2016
Test Analyst
Ageas Insurance Solutions
07.2011 - 09.2019
Sales executive
Ageas Insurance Solutions
12.2009 - 07.2011
Department Manager
Vodafone UK
06.2006 - 06.2009
UAT Analyst
Vodafone UK
05.2005 - 06.2007
Team manager
Vodafone UK
07.2002 - 05.2005
GCSEs -
Clayton Hall Academy
09.1992 - 07.1997
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