Mark harley

• Handled complaints and reported incidents to management.
• Assisted in setting up stage area before each session; ensured clean presentation at all times.
• Ensured the accuracy of bingo calls for fair gameplay amongst participants.
• Delivered exceptional customer service to promote repeat business amongst patrons.
• Adhered to ethical code of conduct for gambling.
• Managed gaming operations for smooth running of main stage activities.
• Kept accurate record of games played, guaranteeing transparency in operations.
• Stayed abreast of changes in gambling legislation; ensured compliance at all times.
• Stayed up-to-date on policies and rules to maintain consistency.
• Coordinated promotional events, attracting new customers whilst retaining existing ones.
• Entered and verified game-related data on computer system.
• Demonstrated excellent numeracy skills whilst handling cash transactions swiftly and accurately.
• Distributed winnings and collected payments from losers.
• Enforced gambling rules to guarantee fair play.
• Adhered strictly to licensing laws and regulations surrounding gambling in the UK.
• Complied with regulatory standards and requirements.
• Identified and removed cheating players following procedure.
• Served customers with excellent customer service skills to facilitate positive experiences.
• Organised cash flow and recorded transactions for accurate recordkeeping.
• Processed data quickly and accurately for smooth, orderly operations.
• Operated audio-visual equipment proficiently to facilitate gaming sessions on main stage.
• Responded promptly to player queries, ensuring satisfaction and improving overall experience.
• Liaised effectively with venue staff to ensure seamless event coordination.
• Conducted regular safety checks on equipment, ensuring safe working environment for both employees and patrons.
• Handled complaints professionally, resolving issues efficiently to maintain positive customer relations.
• Trained new members of staff in house rules and calling procedures, maintaining consistent standards across team members.
• Utilised interpersonal skills during interactions with diverse group of customers.
• Maintained high levels of energy throughout long shifts; kept audience engaged during lengthy game sessions.
• Enhanced patron engagement by delivering clear, concise and entertaining bingo calls.
• Maintained a lively atmosphere with energetic and engaging commentary.
• De-escalated conflict to prevent incidents and maintain patron safety.
• Communicated betting information and outlined related procedures.
• Fostered a fun, inclusive environment for all players through effective communication.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Replenished stock and processed deliveries to maximise product availability.
• Handled high volume calls to address customer inquiries and concerns.
• Developed appropriate resources to meet needs of diverse audiences.
• Operated machinery to achieve targets while following regulations.
• Served customers to drive sales and deliver top-quality experiences.
• Kept appropriate stock levels to match expected demand.
• Increased customer satisfaction by resolving issues.
• Consistently arrived at work on time and ready to start immediately.
• Reviewed customer history to recommend appropriate products and services.
• Applied positive customer service approach to increase satisfaction levels.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Received and processed stock using inventory management system.

Worked in a residential childcare home, day to day my role was to ensure young persons were in a clean and safe enviroment.

Duties included, report and care plans, while interacting with young people in the home, and taking out on activities.

Also managing their individual needs.

• Recognised and maximised business opportunities through proactive approach.
• Implemented new menu options for improved customer satisfaction.
• Led bar and events operations, collaborating with owner to enhance business success.
• Oversaw bar functions with focus on quality drinks and service for elevated customer experience.
• Oversaw cash handling procedures for secure financial transactions.
• Owned training and development initiatives, fostering skilled and motivated bar team.
• Conducted maintenance checks regularly to ensure safety compliance at all times.
• Grew restaurant profits through improved marketing and staff development initiatives.
• Sourced products locally for improved cost-efficiency and sustainability.
• Communicated details of upcoming events, promotions and menu changes with all staff.
• Maintained stock levels, preventing shortages or excesses that could affect profit margins.
• Recruited and trained high-performing team members to deliver faultless customer care.
• Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
• Developed strong relationships with suppliers for timely deliveries at best prices.
• Negotiated contracts with vendors, securing best deals for the pub.
• Planned staff rotas to meet customer demand whilst remaining under budget.
• Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
• Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
• Upheld venue standards of excellence to maintain consistency in service and product quality.
• Dealt with customer complaints effectively, restoring client trust and confidence.
• Managed large teams in high-volume setting, driving operational efficiency.
• Prepared rotas to achieve stable coverage while minimising payroll costs.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
• Managed [Number]+ staff and daily operations for [Type] pub.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Implemented cost control measures, enhancing overall profitability of the establishment.
• Developed menus with strict cost controls to maximise restaurant profits.
• Monitored restaurant performance to identify and implement improvement initiatives.
• Fostered team spirit amongst staff members through effective communication and leadership.
• Contributed fresh ideas and innovation to continuously improve the business.
• Created a welcoming ambience through careful layout planning and décor choices.
• Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
• Ensured high standards of cleanliness with regular inspections and cleaning duties.
• Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
• Led by example in providing customers with attentive, professional restaurant service.
• Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
• Managed daily operations, ensuring smooth running of pub.
• Trained new hires in pub policies and procedures for consistent service delivery.
• Created team building initiatives to encourage upselling and meet revenue targets.
• Resolved staff and customer complaints, challenges and enquiries.
• Increased customer loyalty by delivering excellent service consistently.
• Created and updated menus to enhance dining and drinking experience for patrons.
• Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
• Reconciled cash and credit card transactions to maintain accurate records.
• Negotiated with suppliers to obtain quality ingredients at excellent prices.
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
• Maintained stock and financial accountability, optimising inventory levels and cost-effectiveness.
• Assessed competitor activities regularly, offering competitive pricing and promotions in response.
• Coordinated staff schedules to avoid understaffing during peak times.
• Built loyal customer base by creating welcoming environment with top quality service.
• Built relationships with suppliers to negotiate favourable terms.
• Checked licenses to be in line with current legislation.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
• Improved pub atmosphere with regular themed nights and events.
• Received and processed stock using inventory management system.
• Created and maintained displays and signs.
• Handled chemicals and waste in line with COSHH regulations.
• Handled high volume calls to address customer inquiries and concerns.
• Consistently arrived at work on time and ready to start immediately.
• Replenished stock and processed deliveries to maximise product availability.
• Developed plans and strategies to promote continuous improvement.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Managed on-site evaluations, internal audits and customer surveys.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed teams by overseeing hiring, training and professional growth of employees.
• Oversaw daily operations to achieve high productivity levels.
• Stayed current on processes and procedures to offer relevant assistance.
• Conducted testing to diagnose system faults.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Oversaw logistics and operations to deliver process optimisations and efficiencies.
• Generated Key Performance Indicator reporting to drive better performance.
• Supported team by demonstrating respect and willingness to help.

General night porter duties, checking in late guests, serving drinks at the bar, cleaning the hotel, security checks and preparing breakfast for customers.

• Mitigated risks through adherence to health and safety regulations strictly.
• Coordinated transport of extracted minerals for efficient processing at the surface level.
• Observed health and safety protocols and properly used all required PPE.
• Maintained strong awareness of geological factors to support continuous safety.
• Oversaw conveyor operation to transport equipment and consumable materials.
• Met daily demands by removing loosened rock, ore and coal from mining areas.
• Performed troubleshooting and diagnosis to address mining equipment malfunctions.
• Managed waste materials for a cleaner work environment.
• Performed repair work on malfunctioning equipment, reduced downtime significantly.
• Operated hydraulic pumps in accordance with safety protocols.
• Demonstrated solid understanding of mine layouts to navigate tunnels swiftly.
• Operated auxiliary pumps to expel air, water and mud from mining areas.
• Supervised junior miners, fostered a learning environment on best mining practices and safety protocols.
• Maintained machines and tools with regular cleaning and lubrication.
• Achieved higher output by operating heavy-duty machines efficiently.
• Worked under difficult conditions, increased stamina and resilience.
• Transported drilling rigs between sites with specialised transportation.
• Conducted training sessions for newcomers, ensuring they were well-equipped with necessary skills and knowledge about the job.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Supported team by demonstrating respect and willingness to help.
• Stayed current on processes and procedures to offer relevant assistance.
• Operated machinery to achieve targets while following regulations.