Mark Haffner

To be updated with a write up

As a senior contract manager, I oversaw procurement, negotiation, and performance management of specialised commissioning contracts. I supported the Head of Contracts with analytical input during negotiations and maintained performance management systems. I developed savings initiatives, balancing short-term performance and long-term reform, and aligned national policies with regional objectives. I provided specialised service advice, negotiated tariffs, and reviewed compliance with national guidelines to recommend purchasing strategies that mitigated financial risks. Using strong communication and negotiation skills, I addressed conflicting priorities and safeguarded sensitive data. I also contributed to data analysis, trained team members on IT systems, and improved contract-related processes.

In my previous role, I monitored cancer treatment waiting times (14, 31, and 62 days) to ensure compliance with national targets. I submitted monthly reports to the national database and liaised with the Department of Health. I managed audits and data for four main tumour groups and maintained a database for tracking patients under the 14-day target. Quarterly, I provided detailed reports to primary care trusts and supported staff with waiting time issues, working closely with GP surgeries. I facilitated regular multidisciplinary team meetings across three hospital sites, managed the data team, and used the ‘Choose and Book’ system daily to ensure smooth operations.

As part of this role, I managed 36 field workers across the county, making sure interviews were done efficiently and to a high standard. I kept an Access database updated with all the details of the interviews and handled appraisals to make sure they were thorough and effective. I also ran monthly field worker meetings to keep everyone on track and productive. On top of that, I produced reports when needed and responded quickly to any queries, showing strong organisation and leadership throughout.

Ensuring the smooth running of timetables, staffing, and shifts, managing up to 30 staff members daily, and monitoring their performance. Handling of daily cashing up and maintaining strict financial controls. Conducting inventory checks, ordering new stock, and ensuring quality assurance. Liaising with customers to guarantee satisfaction, taking immediate action when necessary.