Mark Garner
Clitheroe,Lancashire
Summary
Accomplished Senior Account Manager, with extensive B2B sales experience and a proven track record in profit maximisation and solution selling strategy. Demonstrates exceptional decision-making capabilities and empathy in customer service, enhancing relationship management and business development efforts. Skilled in upselling proficiency, account management, and leveraging extensive product knowledge to drive sales expertise.
Overview
41
41
years of professional experience
1
1
year of post-secondary education
Work history
Senior account manager
exertis
Burnley, Lancashire
02.2008 - Current
- Led cross-functional teams to develop and implement strategic account plans that enhanced client relationships.
- Managed key accounts by providing tailored solutions that addressed specific client needs and objectives.
- Coordinated regular meetings with clients to discuss progress, gather feedback, and identify opportunities for improvement.
- Developed comprehensive reports analysing account performance and market trends to inform decision-making processes.
- Forged strong relationships with clients to increase trust and loyalty.
- Reviewed accounts regulary to assess performance and identify improvement areas.
- Handled customer concerns and complaints to resolve issues and build loyalty.
Service manager
Smith Knight Fay
Bury, Greater Manchester
04.2000 - 02.2008
- Managed service operations to ensure high levels of customer satisfaction and efficient workflow.
- Oversaw training and development initiatives for staff to enhance service delivery and operational standards.
- Collaborated with cross-functional teams to resolve customer issues and improve overall service effectiveness.
- Developed and implemented strategies for enhancing service quality and operational efficiency across departments.
- Managed customer complaints for improved business reputation.
- Coordinated staff development training to improve overall service delivery.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Developed an efficient workflow to reduce service downtime.
Parts and Service
Vantage Garages
Burnley, Lancashire
05.1988 - 03.2000
- Managed inventory levels to ensure timely availability of parts and services.
- Coordinated scheduling of service appointments to optimise technician efficiency.
- Trained junior staff on best practices for parts handling and customer service.
- Collaborated with suppliers to source high-quality parts for various service needs.
Apprentice Vehicle Technician
Holden and Hartley
Burnley, Lancashire
04.1985 - 10.1986
- Inspected vehicles for mechanical issues and ensured compliance with safety standards.
- Conducted routine maintenance tasks including oil changes and tyre rotations.
- Collaborated with senior technicians to diagnose complex vehicle problems effectively.
- Utilised diagnostic equipment to identify faults and recommend necessary repairs.
Education
Motor Vehicle City and Guilds (Part 1) - Motor Vehicle
Nelson and Colne College
Nelson, Lancashire 09.1985 - 07.1986
Certificate of Higher Education - English, Maths, Physical Education, Commerce, History
Edge End High School
Nelson 08.1985 - 08.1985
Skills
- Decision-Making capabilities
- Profit maximisation tactics
- Solution selling strategy
- Decision making capacity
- B2B sales experience
- Empathy in customer service
- Upselling proficiency
- Relationship Management
- Business development
- Account management
- Sales expertise
- Extensive product knowledge
Timeline
Senior account manager
exertis
02.2008 - Current
Service manager
Smith Knight Fay
04.2000 - 02.2008
Parts and Service
Vantage Garages
05.1988 - 03.2000
Motor Vehicle City and Guilds (Part 1) - Motor Vehicle
Nelson and Colne College
09.1985 - 07.1986
Certificate of Higher Education - English, Maths, Physical Education, Commerce, History
Edge End High School
08.1985 - 08.1985
Apprentice Vehicle Technician
Holden and Hartley
04.1985 - 10.1986