Mark Furniss

• Developed persuasive pitches that highlighted unique selling points of products and services. FTTP and introduction of Digital Voice. Look at increasing revenue from customers services by moving to more specific package of between 20 to 40 percent per account.
• Handled difficult customers professionally, diffusing tense situations effectively. Open complaints when required and handle objections or queries.
• Optimised client experience by understanding their unique requirements and offering tailored solutions.
• Streamlined sales operations using up-to-date CRM systems and software tools.
• Improved product knowledge to provide detailed information and recommendations to clients. Spend time explaining difference of products and advantages.
• Tracked key performance indicators periodically, ensuring timely course-correction when necessary.
• Boosted customer loyalty by developing personalised retention strategies. Keeping customers loyal by introducing new services once available.
• Responded promptly to customer queries, reducing resolution time significantly.
• Encouraged repeat business through building strong relationships with customers.

Identify new sales leads and implement them where possible.

• Improved bottom-line results by identifying new revenue streams.
• Applied advanced Excel skills to efficiently analyse large data sets.
• Designed dashboards to enhance Business Intelligence and KPI reporting.
• Made strategic resource recommendations to improve business profit potential.
• Formulated strategic financial plans for organisational development.
• Acted as first point of contact for clients to deliver outstanding customer experience.
• Improved existing client relationships to increase total assets.
• Maximised referral opportunities and reciprocal business by delivering exceptional consultancy service exceeding client expectations.
• Dealt with 30 to 50 customers per day to improve their experience and possibly increase revenue for company.
• Boosted overall performance by implementing cost-saving initiatives.
• Bolstered financial decision making by creating detailed reports and presentations.
• Developed strategic financial plans to drive business growth.
• Conducted risk assessments to mitigate potential losses.
• Identified and explained variances between actual and forecast results for management review.
• Managed cash flow and liquidity, optimising investment opportunities.
• Reviewed activity reports and financial statements to accurately determine progress against objectives.
• Drove continuous growth by continually monitoring industry trends and identifying business opportunities.
• Developed strategies to increase profits and cost savings.

• Coordinated legal action against customers who defaulted on loans as a last resort measure.
• Analysed customer's financial status to assess creditworthiness, resulting in safer lending decisions.
• Assisted with the application of payment plans for customers, improving overall cash flow.
• Performed regular audits of client accounts, ensuring accuracy and reliability of data at all times.
• Provided excellent customer service during debt recovery calls, minimising customer complaints and dissatisfaction.
• Facilitated negotiations with clients for repayment plans, reducing financial risk to the business.
• Kept abreast of changes in credit laws and regulations that could impact company policies or procedures.
• Developed tailored repayment schedules based on individual client needs, maximising chances of recovery whilst maintaining goodwill.
• Managed and resolved delinquent accounts which resulted in reduced outstanding balances.
• Worked closely with Credit Control Manager to devise improvements in debt recovery procedures.

• Streamlined information flow through organised record keeping.
• Learnt new software systems rapidly, enhancing overall work efficiency.
• Adapted quickly to product changes or updates, resulting in minimal disruption to service.
• Improved customer satisfaction by providing prompt and efficient service.
• Delivered high-quality service with attention to detail and professionalism.
• Addressed customer queries, resulting in enhanced customer confidence.
• Promoted welcoming atmosphere, leading to increased return customers.
• Utilised strong communication skills for handling customer complaints effectively.
• Maintained up-to-date knowledge about products and services, assisting in informed decision making.
• Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
• Followed company guidelines to ensure consistent quality of service.
• Met daily targets by efficiently managing workload within set timelines.
• Responded to customer queries and provided excellent customer service.
• Recorded and processed customer data accurately.
• Maintained working knowledge of available products and services.
• Provided professional and helpful support to new and existing clients.
• Applied best practices to comply with customer service procedures.