Mark Frampton
Soth Shields,Newcastle
Summary
- I am highly experienced within the Hospitality industry having worked in various areas of the business.
- I am very proficient at managing teams to succeed in completing and reaching company goals.
- I am a very enthusiastic person that is driven by competition and completing goals.
- I always maintain a constant level of professionalism in whatever job role I pursue.
- I have a high level of knowledge regarding wines and spirits which I am able to implement to drive profits for the business.
- I have a passion for delivering perfect serving standards for guests.
Overview
13
13
years of professional experience
Work history
Restaurant manager/Head Sommelier
Matfen Hall
Matfen, Northumberland
03.2024 - Current
- Managed and maintained 5 star service standards in 3 different onsite restaurants.
- Helped achieve a 3 rosette status in one of the on site restaurants.
- Curated various wine pairings to match every 10 course tasting menus.
- Built and trained teams to achieve and maintain standards worthy of a 5 star hotel.
- Organised and helped many staff members pass their WSET level 1 and 2.
- Hosted and organised conferences and wedding events.
- Ensured compliance to health and safety regulations for safe dining environment.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
Restaurant manager
Victors
Newcastle upon Tyne, Newcastle upon Tyne
06.2023 - 02.2024
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Analysed operations to improve restaurant efficiency and service levels.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
- Hosted full and regular staff training events to maintain perfect industry standards.
Head Sommelier
Royal Caribbean
11.2022 - 06.2023
- Employed personal and professional to develop wine lists that continuously exceeded customer expectations.
- Managed wine operations of the Celebrity Edge class ship, achieving wine sales well above targets.
- Provided guidance to floor staff to increase their wine knowledge and deliver the highest level of customer service.
- Ordered, controlled and rotated wine stock to facilitate smooth operations.
- Hosted and organised wine tasting events for the entire ship with guest turnouts of over 150 people.
- Created training modules and hosted training events for the food and beverage team.
Floor Manger/Head Sommelier
Edwardian
Manchester, Lancashire
11.2017 - 08.2022
- My responsibilities were helping curate the wine menu's and food pairings for the various tasting menu's.
- Maintain stock rotation for all wet sales.
- Organise a front of house team during busy services to provide perfect guest experiences.
- Organise and host various training events in order to improve knowledge for the front of house teams.
- I also was responsible for dealing with any issues that may occur from a guest or staff, whether it be someone needing help or dealing with complaints.
- I was responsible for closing the restaurant and handling all the financial aspects of the close.
- I Engaged with customers to build rapport and generate consistent repeat business.
- I still hold the most five star TripAdvisor reviews, written by guests, for the entire restaurant.
- I have won many incentives through my ability to up sell products.
Cocktail Bartender
Menagerie
Manchester, Lancashire
10.2015 - 10.2017
- My duties included making sure the team were performing at their very possible best during service and backing them up when needed.
- Work to a very high standard under very busy evenings and events.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Demonstrated full knowledge of all menu items, contents and preparation methods.
- I hosted several wine training events for the products we sold, to help the staff with up selling item.
- Maintained full knowledge of all menu items, contents and preparation methods.
Floor Manager
Albert's shed Restaurants
Manchester, Lancashire
04.2012 - 02.2017
- Was promoted from waiter to manager within 8 months.
- Managed a large team to deliver excellent service consistently.
- Worked all areas of service, from bar to floor to back of house.
- Helped curate several signature cocktails.
- Assisted in training events for the whole site.
- Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
- Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
Education
WSET Level 3 - Wine
Wine and Spirit Education Trust
Manchester 09.2018 - 02.2019
Bachelor of Arts - Theater and Television Performance
Manchester Drama School
Manchester2012
Bachelor of Arts - Media and Performance
University of Salford
Salford2010
Skills
- WSET level three qualification
- Highly organised
- Excellent ability to adapt to every guest
- Service-oriented mindset
- Wine and liquor expertise
- Highly proficient at managing teams
- Proficient in mixology
- Proficient in anticipating guest needs
- Wine selection knowledge
- Wine service
- Wine and food pairing
- Wine expertise
- Wine list development
- In-depth food and wine knowledge
- High-volume dining
- Dining room management
Languages
English
Native
Timeline
Restaurant manager/Head Sommelier
Matfen Hall
03.2024 - Current
Restaurant manager
Victors
06.2023 - 02.2024
Head Sommelier
Royal Caribbean
11.2022 - 06.2023
WSET Level 3 - Wine
Wine and Spirit Education Trust
09.2018 - 02.2019
Floor Manger/Head Sommelier
Edwardian
11.2017 - 08.2022
Cocktail Bartender
Menagerie
10.2015 - 10.2017
Floor Manager
Albert's shed Restaurants
04.2012 - 02.2017
Bachelor of Arts - Theater and Television Performance
Manchester Drama School
Bachelor of Arts - Media and Performance
University of Salford
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