Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Mark Fisher

Birmingham

Summary

Friendly and approachable, demonstrates keen ability to listen and respond to customer needs, ensuring satisfaction and loyalty. Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.

Cross-departmental training contributes to a well-rounded and diverse workplace knowledge base, encompassing cash handling, stock control, code and rotate and supervisory roles.

Overview

23
23
years of professional experience
7
7
years of post-secondary education

Work history

Customer assistant

Morrisons
Birmingham
03.2008 - Current
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Improved customer relations by promptly addressing queries and concerns.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Ensuring all legal requirements are seen to in a timely and through manner.
  • Cross department training as to assist where and when required.
  • Handled cash transactions accurately, enhancing trust between business and clientele.

Stock assistant

River Island
Birmingham
10.2003 - 01.2004
  • Maintained a clean and organised stock room ensuring easy access to products.
  • Assisted in inventory management, maintaining accurate stock levels.
  • Facilitated efficient customer service by accurately locating requested items.
  • Ensured optimal product placement for maximum sales opportunities.

Sales/Stock handler

Debenhams
Birmingham
06.2002 - 10.2003
  • Improved warehouse efficiency by organising stock and managing inventory.
  • Maintained cleanliness of storage area for optimal working conditions.
  • Enhanced operational performance with systematic sorting of goods.
  • Assisted in loading and unloading trucks to ensure timely deliveries.
  • Coordinated with team members for smooth workflow.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Offered personalised shopping advice to enhance customer experiences.

Stock assistant

Next Retail
Birmingham
09.2001 - 02.2002
  • Maintained a clean and organised stock room ensuring easy access to products.
  • Assisted in inventory management, maintaining accurate stock levels.
  • Facilitated efficient customer service by accurately locating requested items.
  • Ensured optimal product placement for maximum sales opportunities.


Education

GCSEs - Mathematics, English, Science

Queensbridge School
Birmingham
09.1996 - 07.2001

A-Levels - Media studies, Sport science

Cadbury College
Birmingham
09.2001 - 07.2003

Skills

  • Outstanding customer service skills, proficient cash handling abilities, adept stock management and rotation, extensive product knowledge
  • 15 years of working in a similar environment
  • Team player, capable of working independently or as part of a team
  • Adept at learning swiftly, adeptly acquires new skills and adapts to fresh systems or procedures
  • Supervisor experience cross different departments from shopfloor to tills
  • Time management

Affiliations

  • Gardening
  • Ancient History
  • Walking, the outdoors

Timeline

Customer assistant

Morrisons
03.2008 - Current

Stock assistant

River Island
10.2003 - 01.2004

Sales/Stock handler

Debenhams
06.2002 - 10.2003

Stock assistant

Next Retail
09.2001 - 02.2002

A-Levels - Media studies, Sport science

Cadbury College
09.2001 - 07.2003

GCSEs - Mathematics, English, Science

Queensbridge School
09.1996 - 07.2001

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Mark Fisher