Mark Fisher
Head Of IT / IT Manager
Nottingham
Summary
Experienced Information Technology Manager well-versed in infrastructure, Microsoft 365, ERP, security planning and daily operations management. Forward-thinking and strategic leader with 15+ years of experience in various sectors. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Hardworking and passionate job seeker with strong organizational skills eager to secure an IT Leadership position.
Overview
23
23
years of professional experience
Work History
Global Head of IT
Impero Software Solutions
Nottingham, NGM
10.2022 - 6 2024
- Worked for a global leader in Edtech, collaborated with other departments to understand their IT needs and provided solutions to enhance operational efficiency and productivity
- Spearheaded implementation of information security measures to achieve ISO27001 compliance, resulting in 25% reduction in cybersecurity incidents and 40% improvement in operational efficiency through cross-functional collaboration
- Formulated comprehensive IT Hybrid and Support strategy, resulting in 20% increase in system uptime and 15% decrease in response time to IT issues
- Consolidated Applications to optimize Microsoft license usage, leading to 15% reduction in IT budget
- Streamlined departmental processes, resulting in 15% increase in overall productivity
- Led office relocations and data centre management, successfully migrating from various vendors to consolidate to Microsoft, resulting in cost savings and improved utilization of Microsoft license benefits
- Completed migration from Proofpoint to Microsoft Exchange Online Protection, reducing costs by 25%
- Successfully relocated employees from 250-seat office to 35-seat hot desk office, improving employee engagement by 40%
- Implemented migration from Meraki MDM to Microsoft Intune/Autopilot, improving device and data security by 75%
- Executed the migration from 3rd Party Intranet to Microsoft SharePoint Online, enhancing data protection, security, communication, and collaboration, resulting in 50% productivity improvement.
Head of IT (Systems & Reporting)
MeterProvida
05.2020 - 05.2021
- Head of IT for a logistics company, focused on developing and supporting internal business applications, reporting solutions, and IT infrastructure alongside continuous improvements to help achieve excellent customer service to business users
- Spearheaded a transition to Microsoft Office 365, enhancing collaboration and productivity by 25%
- Successfully migrated reports from Crystal Reports to MS Reporting Services, resulting in 75% increase in inventory insights and managerial reporting
- Implemented Meraki Cisco Firewall for improved network security and protection, reducing downtime by 50%
- Efficiently managed yearly IT budget to align with overall strategy, resulting in 25% cost reduction
- Implemented ISO 27001 for enhanced information security measures, leading to 15% increase in overall data security and sales.
Interim IT Applications Manager (Fixed Term)
Company Shop Group
04.2019 - 12.2019
- Fixed-term contracts for an FMCG company as an Interim IT Applications Manager/Business Analyst, focused on IT operational improvements, resolving processes and system issues around ERP and Business Intelligence applications
- Implemented Agile working practices within the team and with an external developer (overseas), increasing productivity by 40%
- Acted as QA for new developments and conducted UAT with employees, resulting in a 25% reduction in pre-live bugs
- Improved Microsoft Navision support for H.Q
- And remote locations by implementing a new helpdesk process, improving response times by 25%
- Implemented software solutions to streamline workflow processes, resulting in a 20% reduction in project timelines and a 15% increase in overall productivity.
IT Business Systems Manager
Cromwell Group Holdings Ltd
05.2018 - 09.2018
- IT Business Systems Manager for a well-known wholesaler, led an 8-member team reporting to the IT Director; achieving meticulous QA and UAT Testing process documentation
- Engineered and implemented new IT processes aligning with Sarbanes-Oxley requirements
- Pioneered Agile practices within the team using Jira, fostering collaboration and efficiency with measurable results to increase compliance by 40%
- Enhanced software quality and reduced testing cycle time by 20%, contributing to a 10% rise in operational efficiency
- Streamlined QA/UAT processes to improve software delivery, reducing go-live bugs by 50%.
Product Master Data Manager
Cromwell Group Holdings Ltd
10.2017 - 04.2018
- As a Product Master Data Manager, reported to the Group's Product and Marketing Director and held leadership responsibilities for the Master Data Management Team
- Implemented S.M.A.R.T
- Goals to support personal and business development, resulting in a 25% increase in team engagement
- Introduced KANBAN boards to manage work backlogs, leading to a 50% increase in productivity
- Restructured the Product hierarchy to improve searchability and picking for customers, sales, and warehouse teams by 40%
- Developed and implemented Standard Operating Procedures (SOPs) and Service Level Agreements to set clear expectations and improve operational efficiency.
Head of Application Delivery
Paul Smith Ltd
03.2016 - 06.2017
- Progression from IT Support Analyst to Head of Application Delivery over 12 years at a highly respected British Fashion Designer
- Oversaw successful implementation of new ERP enhancements, resulting in a 20% increase in efficiency
- Reduced application downtime by 15% through proactive maintenance and upgrades
- Achieved a 10% cost saving in the departmental budget through strategic planning and resource allocation
- Improved vendor performance by 25% through negotiating better contracts and service level agreements
- Mentored and developed team members, resulting in a 30% increase in employee satisfaction and retention
- Developed relationships with departments to document current 'As Is' and 'To Be' system processes helping to achieve 75% achievement in documentation of system processes
- Led the design and development of Business Intelligence reports using Microsoft SQL Server and Cognos BI, increasing Senior Management reporting insights by 50%.
Costing Manager
Paul Smith Limited
05.1998 - 09.2000
Skills
Leadership & Management
Strategic Planning
Budgeting & Forecasting
IT Procurement
IT Operations
Microsoft Security
Microsoft 365 / Azure AD Admin
Microsoft Intune / Autopilot
Microsoft Active Directory
Microsoft Windows 10 – 11
Microsoft Windows Server
Microsoft SQL Server
Microsoft PowerBI (Admin)
Microsoft Dynamics CRM/ERP
MacOS / iOS Support
Microsoft SharePoint
Data Warehousing / BI
IT Asset Management
IT problem-solving
Technical Support Management
Data Analytics
Business Analysis
IT Incident Management
IT Infrastructure Management
IT risk management
IT Quality Assurance
IT Policy Development
Digital Transformation
Information Security
Network Administration
IT Change Control
Disaster Recovery
Virtualization Technologies
Teamwork and Collaboration
Decision-Making
Excellent Communication
IT Compliance
IT Budgeting
Coachingcertifications
- ECB Level 1: Cricket Foundations, 05/01/24
- FA Level 1: Introduction to Football Coaching, 07/01/21
Attributes
- Able to work in a busy and fast-paced environment.
- Preparing yearly IT Strategies against budget focused on Continuous Improvement.
- Creating ISO27001 policies and procedures to gain certification.
- Deploying best practices and written documentation for ERP Solutions.
- Focused on Data improvement and security.
- Competent in dealing with 3rd Parties around support, consultancy, and contract negotiations.
- Delivery of Excellent Customer Service.
Trainingcertificates
- Scrum Advanced, LinkedIn, 06/01/24
- Advanced Mobile Endpoint Management with Intune, LinkedIn, 06/01/24
- Azure For Architects – Design For Identity & Security, LinkedIn, 06/01/24
- Windows Server 2022 – Installation & Configuration, LinkedIn, 06/01/24
- Windows Server 2022 – Essential Training, LinkedIn, 06/01/24
- Career Essentials in System Administration, Microsoft & LinkedIn, 05/01/24
- Building and Managing a Cybersecurity Program, LinkedIn Learning, 05/01/24
- ISO27001:2022 - Complaint Cybersecurity, LinkedIn Learning, 05/01/24
- IT & Cybersecurity Risk Management, LinkedIn Learning, 05/01/24
Volunteer Experience
- Grassroots Football Coach, Bingham Town FC, 09/01/22, Present
- Grassroots Cricket Coach, East Bridgford C.C., 05/01/23, Present
References
Available on request.
Timeline
Global Head of IT
Impero Software Solutions
10.2022 - 6 2024
Head of IT (Systems & Reporting)
MeterProvida
05.2020 - 05.2021
Interim IT Applications Manager (Fixed Term)
Company Shop Group
04.2019 - 12.2019
IT Business Systems Manager
Cromwell Group Holdings Ltd
05.2018 - 09.2018
Product Master Data Manager
Cromwell Group Holdings Ltd
10.2017 - 04.2018
Head of Application Delivery
Paul Smith Ltd
03.2016 - 06.2017
Costing Manager
Paul Smith Limited
05.1998 - 09.2000