Summary
Overview
Work history
Education
Skills
Timeline
Generic
Mark Fallon

Mark Fallon

Timperley

Summary

Dedicated Retail Section Manager with 27 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Hardworking retail leader accustomed to overseeing section operations to foster productivity and profitability. Monitors KPIs to track sales performance and implement actionable improvements. Offers proactive approach to challenges with high-level critical thinking skills and superior business acumen.

Overview

39
39
years of professional experience

Work history

Sales assistant, Through the night.

Marks and Spencer
Handforth, Cheshire
07.2021 - Current
  • Leads team of up to 15 people to achieve nightly goals in absence of team Management.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Identified discrepancies in stocks through regular inventory management.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Inspected products for damages and expiry dates before processing refunds.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Replenished stock and processed deliveries to maximise product availability.
  • Improved efficiency and productivity by acquiring new skills.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Followed company procedures and guidelines for smooth retail operations.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.

Section manager

Marks and Spencer
Handforth, Chehire
06.1993 - 10.2020
  • Line management of 20+ Through the night employees.
  • Lead team of up to 30 staff per night to achieve department goals.
  • Set team KPIs to meet section and store sales targets.
  • Performed regular performance appraisals, working with individuals to devise plans towards making necessary improvements.
  • Complies with company policy whilst following disciplinary processes.
  • Held regular staff meetings to brief team on new products and promotions.
  • Collaborated with HR department to recruit and hire new employees to meet section staffing needs.
  • Maintained section service levels in alignment with company standards.
  • Enforced compliance with legal, safety and health guidelines to reduce team risk.
  • Organised staff professional development training to improve service delivery.
  • Walked sales floor regularly, identifying problems and resolving urgent issues.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Monitored stock levels and made key decisions about stock control.
  • Trained new employees in company policies and procedures.
  • Conducted disciplinary action in line with store policies and termination of employees.
  • Supervised employees, providing coaching and mentorship to optimise productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Kept appropriate stock levels to match expected demand.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-to-day duties accurately and efficiently.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Delivered high-quality results within budget and timed targets.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Trade counter salesperson

Sheffield insulations
Manchester , Lancashire
08.1990 - 07.1992
  • Organised displays to promote inventory and encourage customer purchases.
  • Carried out active selling from initial customer greeting.
  • Built rapport with new and existing customers to boost client retention.
  • Accepted card, cash and cheque payments in POS register system.
  • Maintained trader counter cleanliness to maintain excellent customer impressions.
  • Provided assistance to warehouse workers through assisting with delivery receipt and vehicle loading during busy periods.
  • Boosted product sales by offering selection guidance to customers.
  • Swiftly and carefully unloaded and stored deliveries of trade counter literature and merchandise.
  • Supported team by demonstrating respect and willingness to help.
  • Handled high volume calls to address customer inquiries and concerns.
  • Served customers to drive sales and deliver top-quality experiences.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.

Newsagents shop salesperson

Eccles news
Altr, Cheshire
06.1989 - 05.1990
  • Totalled bills using maths skills and maintained accurate till count.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Tagged products quickly and accurately with price tags and stickers.
  • Accepted card, cash and cheque payments in POS register system.
  • Built rapport with new and existing customers to boost client retention.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

Kitchen porter

Angel hotel
Knutsford, Cheshire
01.1985 - 01.1989
  • Washed, peeled and chopped vegetables to be used in dishes.
  • Removed waste and spills quickly, keeping food preparation areas clean and professionally organised.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
  • Observed health and hygiene standards to minimise food contamination.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
  • Cleaned food preparation and storage areas in line with schedule.
  • Used kitchen equipment as instructed and to safety protocols.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Ensured kitchen equipment, crockery and utensils were spotlessly clean after shifts, ready for next service.

Education

Bachelor of Arts - British history and politics

Huddersfield University
Huddersfield
06.1993

A-Levels - History, Politics, Economics and General studies

Knutsford County High School
Knutsford
07.1989

GCSEs - 9 O levels, 5 x B and 4 x C grades.

Knutsford County High School
Knutsford
07.1986

Skills

  • Line management
  • Results driven
  • Outstanding customer service
  • Self-motivated
  • Problem-solving
  • Team building
  • Communication skills
  • Rota management
  • Merchandising and operational standards
  • Logistical planning
  • Performance appraisals
  • Talent management
  • Compliance management
  • Availability maximisation
  • Leadership

Timeline

Sales assistant, Through the night.

Marks and Spencer
07.2021 - Current

Section manager

Marks and Spencer
06.1993 - 10.2020

Trade counter salesperson

Sheffield insulations
08.1990 - 07.1992

Newsagents shop salesperson

Eccles news
06.1989 - 05.1990

Kitchen porter

Angel hotel
01.1985 - 01.1989

Bachelor of Arts - British history and politics

Huddersfield University

A-Levels - History, Politics, Economics and General studies

Knutsford County High School

GCSEs - 9 O levels, 5 x B and 4 x C grades.

Knutsford County High School

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Mark Fallon