Mark Dodd
Cleadon,Tyne and Wear
Summary
Compliance technician with a background in property compliance checks, monthly fire alarm, smoke alarm, emergency lighting, and Legionella testing. Accurate handheld reporting, clear customer liaison, and prompt issue escalation help maintain safety standards, meet service targets, and support occupied properties across busy field operations.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Compliance Technician
Mears Group
Sunderland, Tyne and Wear
04.2026 - Current
- Conducted 20 tenanted property compliance checks daily across north-east England, ensuring adherence to regulatory standards.
- Performed monthly fire alarm, smoke alarm, emergency lighting, and Legionella water hygiene checks in occupied properties to maintain safety and compliance.
- Executed checks efficiently with high accuracy, ensuring compliance with current regulations and company procedures, while accurately documenting results using required systems.
- Resolved customer concerns by addressing issues promptly and effectively. and escalated major issues to supervisor.
- Met service time expectations by effectively managing customer interactions.
- Engaged with customers to better understand needs and deliver excellent service.
Fuse upgrade surveyor
Vocon Energy Limited
Sheffield
02.2025 - 02.2026
- Developed preliminary plans for cable siting and managed upgrades of customers' fuses to enhance electrical capacity.
- Conducted initial survey on existing electrical supply, including fuse sizing and site setup assessment, to inform necessary upgrades.
- Permanent
Meter Engineer
SMS PLC
Sunderland
01.2022 - 12.2024
- Completed gas and electrical smart meter installations, exchanges, removals, or replacements across customer properties over 14 years.
- Possessed in-depth knowledge of smart meters, associated standards, and regulations to ensure compliance and quality.
- Obtained CMA1 and MET1 certifications to meet industry standards.
- Certified to fit single phase meters of multi phase head , BEMCO work and multi rate
- Providing exemplary customer service by being punctual, polite and working tidily at all time.
- Permanent
Field Team Leader
Blue Square Utilities
Jarrow
08.2020 - 01.2022
- Managed day-to-day operations of Metering team, overseeing work allocation and ensuring customer expectations and job outcomes were met while adapting to workload changes and conducting 121s and team briefings.
- Monitoring performance against target, assisting with escalations in a timely manner and organizing the priorities of team members.
- Reported internally to the Operations Manager on the performance of the coordinators to assist in meeting the business set KPIs.
- Coached, supported, and trained the operational team in all HR related duties.
- Permanent
Field Team Leader
Amey
Glasgow
08.2017 - 08.2020
- Managed and mentored 14 engineers, conducting audits, upholding standards, writing reports, and leading investigations to ensure team compliance and performance.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Maintained permanent position to support ongoing operations.
Dual fuel meter engineer
Siemens
Newcastle upon Tyne
08.2016 - 08.2017
- Installed SMETS 1 and 2 smart meters, ensuring compliance with safety standards and enhancing customer satisfaction.
- Trained new recruits on company policies and procedures, fostering a knowledgeable workforce and promoting adherence to best practices.
- Permanent
Education
Domestic Energy Assessment -
National Estate Agents Association
Newcastle upon Tyne, NET01-2007
BSc (hons) - Environmental Management
Northumbria University
Newcastle upon Tyne, NET01-2005
GCSE -
Harton Comprehensive School
South Shields, STY01-1984
Skills
- Regulatory compliance
- Compliance auditing
- Safety inspections
- Health and safety compliance
- Electrical compliance
- Fire safety testing
- Emergency lighting testing
- Water safety management
- Risk assessment
- Quality assurance
- Technical reporting
- Digital documentation
- Issue escalation
- Issue resolution
- Customer engagement
- Effective communication
- Leadership
- MS Office Suite
- Emergency lighting testing
Certification
CMA 1 MET1 November 2024, MOCOPA,
REFERENCES
References available on request
HOBBIES & INTERESTS
Board games, Chess, Cooking, Current affairs, Golf, Hiking
Timeline
Compliance Technician
Mears Group
04.2026 - Current
Fuse upgrade surveyor
Vocon Energy Limited
02.2025 - 02.2026
Meter Engineer
SMS PLC
01.2022 - 12.2024
Field Team Leader
Blue Square Utilities
08.2020 - 01.2022
Field Team Leader
Amey
08.2017 - 08.2020
Dual fuel meter engineer
Siemens
08.2016 - 08.2017
Domestic Energy Assessment -
National Estate Agents Association
BSc (hons) - Environmental Management
Northumbria University
GCSE -
Harton Comprehensive School