Mark Dickson
Livingston,West Lothian
Summary
Experienced professional with a focus on management and strong team leadership with communication, and problem-solving abilities. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. I'm a results-driven Manager with knack for streamlining processes and leading teams to success. Delivered significant operational improvements by enhancing team productivity and implementing cost-saving initiatives. Known for fostering collaborative work environment that drives employee engagement and performance. Loyal employee with solid understanding of training and mentoring employees.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work History
Market Street Manager
Morrison's
Livingston, West Lothian
11.2022 - Current
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Supervised project timelines for timely completion.
- Enforced safety regulations to reduce workplace accidents.
- Implemented cost reduction measures, reduced overhead expenses.
- Fostered a positive work environment with regular team-building activities.
- Led performance reviews, identified areas for improvement.
- Delegated tasks efficiently to maximise productivity.
- Optimised resource allocation for increased profits.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Designed and implemented training to further develop staff based on business goals.
Operations Manager
Morrison's
Granton, Edinburgh
10.2021 - 11.2022
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Reduced overhead costs through efficient resource allocation and budget management.
- Led teams to achieve business objectives on time and within budget constraints.
- Identified bottlenecks, implemented solutions, increased productivity.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Established clear budgets and cost controls strategies to meet objectives.
Market Street Manager
Morrison's
Moredun, Edinburgh
10.2020 - 10.2021
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Supervised project timelines for timely completion.
- Implemented cost reduction measures, reduced overhead expenses.
- Fostered a positive work environment with regular team-building activities.
- Delivered high-quality products to increase customer satisfaction.
- Led performance reviews, identified areas for improvement.
- Delegated tasks efficiently to maximise productivity.
Market Street Manager
Morrison's
Dalkeith, Midlothian
06.2020 - 10.2020
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Enforced safety regulations to reduce workplace accidents.
- Supervised project timelines for timely completion.
- Fostered a positive work environment with regular team-building activities.
- Delivered high-quality products to increase customer satisfaction.
- Delegated tasks efficiently to maximise productivity.
- Optimised resource allocation for increased profits.
- Established clear budgets and cost controls strategies to meet objectives.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Monitored health and safety measures for guaranteed compliance.
Assistant Deputy Manager
Morrison's
Bathgate, West Lothian
06.2015 - 06.2020
- Reduced operational inefficiencies by streamlining workflow processes.
- Implemented effective staff training programmes for improved performance.
- Achieved higher productivity with rigorous time management strategies.
- Boosted team morale through effective communication and feedback systems.
- Managed daily operations for smooth running of the store.
- Facilitated staff meetings, leading to improved collaboration.
- Conducted performance evaluations, enhancing individual employee development.
- Supervised team members for optimal task completion.
- Assisted in budget management to control costs effectively.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted regular safe & legal audits to ensure compliance is met.
- Established clear budgets and cost controls strategies to meet objectives.
Assistant Deputy Manager
Morrison's
Bellshill, North Lanarkshire
04.2010 - 06.2015
- Reduced operational inefficiencies by streamlining workflow processes.
- Implemented effective staff training programmes for improved performance.
- Achieved higher productivity with rigorous time management strategies.
- Boosted team morale through effective communication and feedback systems.
- Managed daily operations for smooth running of the store.
- Facilitated staff meetings, leading to improved collaboration.
- Conducted performance evaluations, enhancing individual employee development.
- Enforced company policies for a safe and productive work environment.
- Collaborated with the manager to achieve organisational goals.
- Supervised team members for optimal task completion.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Assisted in budget management to control costs effectively.
- Coordinated with different departments, ensuring seamless communication flow.
- Oversaw project execution, ensuring timelines were met efficiently.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
- Established clear budgets and cost controls strategies to meet objectives.
Assistant Deputy manager
Morrison's
Livingston, West Lothian
03.2006 - 04.2010
- Reduced operational inefficiencies by streamlining workflow processes.
- Implemented effective staff training programmes for improved performance.
- Achieved higher productivity with rigorous time management strategies.
- Boosted team morale through effective communication and feedback systems.
- Utilised strategic planning to drive business growth.
- Managed daily operations for smooth running of the store.
- Facilitated staff meetings, leading to improved collaboration.
- Conducted performance evaluations, enhancing individual employee development.
- Enforced company policies for a safe and productive work environment.
- Collaborated with the manager to achieve organisational goals.
- Assisted in budget management to control costs effectively.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Led and managed store staff to maintain smooth daily operations.
- Investigated issues affecting store operations, prepared reports and helped correct problems.
Fresh Manager
Salisbury's
Cameron toll, Edinburgh
02.2004 - 03.2006
- Reduced waste by implementing efficient fresh food management procedures.
- Developed staff training programmes for improved customer service.
- Ensured highest quality of fresh produce with rigorous inspections.
- Initiated innovative strategies to boost overall store performance.
- Conducted regular staff meetings to foster team cohesion.
- Implemented health and safety guidelines for maintaining hygienic conditions.
- Conducted periodic audits to ensure compliance with regulations.
- Collaborated with other departments for coordinated store operation initiatives.
- Increased customer satisfaction through prompt issue resolution techniques.
- Maintained a clean and organised work area promoting safe working practices.
- Established productive lines of communication between team members.
- Upgraded storage facilities, reducing spoilage and financial loss.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Oversaw business staffing and training, building successful, customer-focused team.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
Education
'O' Levels - History, Modern Studies, Arithmetic, English & accounts. All 'O' Level passes.
School
Livingston, West Lothian 08.1984 - 08.1990
NC Business Studies - Business Studies
College
Bathgate, West Lothian 08.1989 - 06.1991
Skills
- Giving constructive criticism
- Good communication skills
- Being able to adapt to change and circumstances
- Inspiring motivation
- Strong customer service skills by responding to our customers' needs
- Being able to learn from what has not gone well
- Being able to challenge myself to bring the store/department to the required standard
- I work well with everyone to achieve a positive result
- Always looking to make progress everyday so it's a more enjoyable customer experience through high standards
- Effective delegating
- Always show good initiative
- Very commercially aware, so all KPIs are met
- Leadership skills
- Strategic planning
- Department management
- Strong leadership skills
- Acting in the moment and coming up with solutions
- Effective problem-solving skills
- Strong decision-making
Timeline
Market Street Manager
Morrison's
11.2022 - Current
Operations Manager
Morrison's
10.2021 - 11.2022
Market Street Manager
Morrison's
10.2020 - 10.2021
Market Street Manager
Morrison's
06.2020 - 10.2020
Assistant Deputy Manager
Morrison's
06.2015 - 06.2020
Assistant Deputy Manager
Morrison's
04.2010 - 06.2015
Assistant Deputy manager
Morrison's
03.2006 - 04.2010
Fresh Manager
Salisbury's
02.2004 - 03.2006
NC Business Studies - Business Studies
College
08.1989 - 06.1991
'O' Levels - History, Modern Studies, Arithmetic, English & accounts. All 'O' Level passes.
School
08.1984 - 08.1990
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