Summary
Overview
Work History
Education
Skills
References
Timeline
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Mark Denny

Mark Denny

Las Galletas,Arona

Summary

Dynamic and results-driven professional with a strong background in sales, marketing, and client troubleshooting. Demonstrates exceptional leadership and team-building abilities, coupled with excellent communication skills. Adept at upselling and problem-solving, with a solid understanding of computing and website design. Committed to leveraging expertise to drive business growth and enhance customer satisfaction.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Organised and dependable sales person with 20+ years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Sales Consultant

Your Short List
Glasgow, Glasgow City
10.2022 - Current
  • Handled after-sales services proficiently, ensuring client retention.
  • Yielded higher sales revenue through upselling techniques.
  • Assisted customers through entire sales process to ensure satisfaction.
  • Developed compelling sales proposals that increased conversion rates.
  • Closed complex deals with a strategic and customer-focused approach.
  • Dealt with customer queries effectively, maintaining high quality service standards.
  • Managed key accounts resulting in increased profitability for the company.
  • Collaborated with sales team to meet monthly targets successfully.
  • Utilised CRM software efficiently, improving lead tracking and follow-ups.
  • Nurtured leads into successful conversions, boosting overall sales figures.
  • Generated leads to increase potential business opportunities.
  • Built strong relationships with customers, resulting in repeat business.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Negotiated and closed sales to secure profitable deals and contracts.
  • Understood company goals and used upselling and cross-selling techniques to achieve targets.
  • Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
  • Established customer purchasing needs, offering personalised guidance with product and accessory selection.
  • Increased revenue through upselling.
  • Applied exceptional customer service skills across all sales channels to engage prospects.
  • Delivered high sales performance to targets.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.
  • Increased current product and service sales through knowledgeable customer advice.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Produced sales and performance reports and delivered to senior management.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.

Website Design & Hosting

Self Employed
Wakefield, West Yorkshire
01.2005 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Education

GCSEs -

Baysgarth Comprehensive
Barton upon Humber, North Lincolnshire

Skills

  • Upselling
  • Knowledge of Sales, Computing & Website Design
  • Marketing
  • Client troubleshooting
  • Leadership
  • Team building
  • Communication skills
  • Problem-solving

References

References available upon request.

Timeline

Sales Consultant

Your Short List
10.2022 - Current

Website Design & Hosting

Self Employed
01.2005 - Current

GCSEs -

Baysgarth Comprehensive

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Mark Denny