Mark Cruse

• Designed key performance indicators to monitor and evaluate effectiveness of process improvements.
• Identified inefficiencies in operational processes, resulting in streamlined workflow.
• Developed detailed project plans to ensure timely completion of process improvement initiatives.
• Achieved enhanced productivity by redesigning workflow strategies.
• Analysed existing systems and procedures meticulously, identifying areas requiring enhancement.
• Conducted root cause analysis on identified problems.
• Introduced 5S methodology to help standardise work areas.
• Transformed raw data into actionable reports and recommendations, leading to measurable changes.
• Fostered culture of continuous improvement through active employee engagement initiatives.
• Standardised procedures for consistency and quality assurance during operations.
• Coordinated with department heads, ensuring alignment of process improvements with organisational goals.

March 2019 to Present

• Manage and lead production team and departments of over 350 members of staff with day to day

operations for the company's manufacturing facility. Provide updates for operations manager on targets,

budgets and manning level. Maintain Production schedules, forecast production issues that may impact

output and increase or relocate capacities to other sites. Manage lead times in consideration of capacity

and optimal use of resources. Drive health and safety initiatives and requirements. Engage with quality

department to ensure we adhere to customers expectations. Set out and create SOP'S, KPI'S. 5s

• Supported team by demonstrating respect and willingness to help.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Achievements and responsibilities:

• Manage and implement Quality systems across 7 major departments

• Maintain working relationships with national key customers

• Devised and implemented product Quality and Manufacturing improvements

• Analyse complaints data and identify trends

. product development.

• Improved production efficiency by implementing quality control processes.
• Implemented robust customer feedback systems; improved client satisfaction levels.
• Monitored manufacturing procedures, eliminating defects at early stages.
• Ensured consistency in product quality with regular inspections and tests.
• Maintained up-to-date knowledge about latest industry trends and updates relevant to Quality Management.
• Managed audits of manufacturing operations, ensuring compliance with industry regulations.
• Analysed root causes of defects; implemented corrective actions avoiding recurrence of errors.

• To train new and inexperienced upholsterers in Upholstery Techniques
• Update training records
• Facilitated monthly training sessions for enhanced staff performance.
• Coordinated with other supervisors to maintain consistency across shifts.
• Assisted in recruitment process for hiring quality staff members.
• Monitored employee attendance records for maintaining discipline within team.
• Managed daily operations to increase productivity.

• Upholster high end bespoke and traditional furniture
• To liaise with customer at all steps of process from concept to finished product
• Completed large-scale upholstery projects within tight deadlines for client satisfaction.
• Upholstered hotel furniture to improve overall aesthetic and guest experience.
• Collaborated with designers on bespoke upholstery works, enhancing project outcome.
• Repaired sofas with new fabric, extending furniture life span.
• Restored antique furniture by stripping, repairing and reupholstering pieces.
• Designed custom upholstery fabrics for unique interior design projects.

• Upholster furniture for high street customers
• Upholster more complex individual pieces
• Trained apprentices in the craft of upholstery-passing on valuable skills.
• Mastered use of both traditional hand tools and modern machinery in day-to-day tasks.
• Completed large-scale upholstery projects within tight deadlines for client satisfaction.
• Demonstrated attention to detail in every aspect of upholstering process.
• Upheld highest standards of craftsmanship in every piece of work undertaken.
• Upholstered various furniture to design specifications, including beds, chairs and sofas.
• Quality-checked work to verify conformance with agreed standards for optimised customer satisfaction.

• Direct sales in sports retail to public
• Assist Manager in day to day running of busy sports retail store
• Established phrase that was adopted to 30 stores nation wide