Mark Critchley
Liverpool,Merseyside
Summary
Accomplished professional with expertise in market insightfulness, acquisition and mergers, and profit margin optimisation. Demonstrates strong financial reporting capabilities and P&L accountability, driving brand awareness enhancement and business development. Adept at networking to foster strategic partnerships, with a focus on leveraging skills for continued growth in dynamic business environments.
Overview
7
7
years of post-secondary education
31
31
years of professional experience
Work history
Commercial Director
Denholm UK Logistics
Liverpool, Merseyside
2022.03 - Current
- Produced and implemented strategic commercial plans to grow profit and meet organisational objectives.
- Formulated pricing strategies to maximise profit margins.
- Sourced and secured high-value clients for increased revenue generation.
- Developed new market strategies to boost brand visibility.
- Led the negotiation of key contracts with major suppliers.
- Identified growth opportunities, resulting in expanded company footprint.
- Conducted extensive market research for informed decision-making.
- Optimised supply chain management for an efficient operation system.
- Established robust client relationships resulting in repeat business.
- Oversaw operational activities to ensure alignment with business goals.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted periodic performance reviews for direct reports.
Commercial Manager
Denholm UK Logistics
Liverpool, Merseyside
2017.03 - 2022.03
- Negotiated favourable contracts with suppliers, improving cost-effectiveness.
- Improved profit margins with effective pricing strategies.
- Coordinated sales operations to boost revenue generation.
- Initiated new business opportunities, expanding company's client base.
- Cultivated long-lasting client relationships, ensuring customer retention and loyalty.
- Enhanced brand visibility by fostering strategic partnerships and collaborations.
- Maintained high-level knowledge of industry trends and competitor activities.
Senior Site Manager
Denholm Handling Limited
Liverpool, Merseyside
2014.03 - 2017.03
- Oversaw site operations to ensure smooth project completion.
- Delivered projects on time by adhering strictly to schedules.
- Ensured health and safety regulations were met at all times.
- Developed comprehensive risk assessments by identifying potential hazards on site.
- Streamlined workflow processes for increased productivity.
- Fostered strong relationships with clients to secure repeat business.
- Administered procurement process, securing necessary materials in a timely manner.
- Led team briefings, ensuring clear communication across all levels.
- Resolved disputes between workers promptly, fostering a harmonious work environment.
- Managed warehouse operations, resulting in smooth workflow and minimal downtime.
- Established strong relationships with suppliers for better negotiation on pricing and contracts.
- Improved warehouse layout to maximise storage space.
- Met compliance requirements through rigorous audit procedures.
- Successfully delivered on tasks within tight deadlines.
Warehouse Operations Manager
Denholm Handling Limited
Liverpool, Merseyside
2010.07 - 2014.03
- Incorporated automated systems into operations for increased speed and accuracy.
- Improved supply-chain efficiency by streamlining warehouse operations.
- Devised strategies to improve picking and packing processes.
- Managed inventory control, minimised stock discrepancies.
- Liaised with transport operators for swift dispatches.
- Oversaw budget management to reduce unnecessary expenditure in operations department.
- Negotiated contracts with suppliers, obtained cost-efficient deals.
- Directed team training, enhanced workflow productivity.
- Fostered culture of teamwork amongst staff, boosted morale and productivity.
- Implemented health and safety protocols to ensure worker safety.
- Maintained cleanliness standards within the warehouse to meet regulatory requirements.
Warehouse Manager
Denholm Handling Limited
Kirkby, Knowsley
2007.01 - 2010.07
- Coordinated incoming goods, ensuring accurate documentation and timely distribution.
- Investigated discrepancies in inventory records; ensured swift resolution of errors.
- Improved accuracy of stock control with regular stocktakes and database updates.
- Implemented cost-saving measures, leading to a significant reduction in overheads.
- Ensured safe working conditions through routine equipment maintenance checks.
- Maintained clean work environment, promoting effective workflow and reducing hazards.
- Conducted performance reviews for individual growth and overall team improvement.
Warehouse manager
Denholm Handling Limited
Tilbury, Thurrock
2006.10 - 2007.01
- Supervised daily warehousing activities to ensure operational efficiency.
- Coordinated incoming goods, ensuring accurate documentation and timely distribution.
- Reduced order processing times by improving picking and packing methods.
- Optimised space utilisation by rearranging warehouse layout.
- Implemented cost-saving measures, leading to a significant reduction in overheads.
- Ensured safe working conditions through routine equipment maintenance checks.
- Led health and safety audits to ensure compliance with regulations.
- Handled employee issues professionally, resulting in increased job satisfaction rates amongst the workforce.
Chemical Co-Ordinator
Denholm Handling Limited
Kirkby, Knowsley
2003.09 - 2006.10
- Coordinated project tasks for successful and timely completion.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Improved workflow efficiency by developing process improvements.
- Managed daily administrative tasks to maintain smooth warehouse functioning.
- Managed shipping documents to ensure accuracy and compliance, providing accurate record keeping.
- Executed order processing efficiently to enhance customer satisfaction; minimised dispatch times significantly.
- Assisted in annual stock audits, ensuring accuracy of inventory records.
- Performed administrative duties to support senior staff operations, freeing up time for senior staff members.
Sales executive
Viking Tyres
Garston, Liverpool
2000.06 - 2003.09
- Championed cross-selling initiatives to maximise sales volume and profit margins.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
Warehouse operator
Viking Tyres
Garston, Liverpool
1995.05 - 2000.06
- Picked orders accurately, reducing instances of return or exchange.
- Loaded lorries to facilitate prompt delivery schedules.
- Collaborated with team members for smooth warehouse operations.
- Demonstrated dedication to safety with regular equipment checks.
Education
GCSEs - Secondary School
SFX
Woolton, Liverpool 1988.09 - 1995.07
Skills
- Financial reporting
- Margin optimization
- Market analysis
- Strategic planning
- Partnership development
- Business growth strategies
- Brand enhancement
- Professional networking
- Problem-solving
- Upselling
Affiliations
- Sports
- Family
- Supporting local charities
Accomplishments
During my time at Denholm Handling Limited and Denholm UK Logistics I have completed the below courses
- Cranfield School of Management - Strategic Sales Leadership Programme
- Denholm - Leadership Impact Coaching
- IOSH Managing Safely
- Dangerous Goods Safety Advisor
I have exceeded in all positions throughout my career creating opportunities for growth in all businesses, I opened a number of new warehouse locations across the UK helping in the growth in the warehouse and transport arm of Denholm Logistics. Since joining Denholm Logistics we have grown from a 200,000ft2 facility in Liverpool to over 2,000,000ft2 across the UK with Port Centric sites operating in Liverpool, Warrington, Tilbury and Felixstowe.
I have attended and represented the company at a number of events like Breakbulk, Multimodal, UKWA conferences, Mersey Maritime Awards winning 2 awards for the business and as a committee member of the North West Timber Trade Association.
References
References available upon request.
Timeline
Commercial Director
Denholm UK Logistics
2022.03 - Current
Commercial Manager
Denholm UK Logistics
2017.03 - 2022.03
Senior Site Manager
Denholm Handling Limited
2014.03 - 2017.03
Warehouse Operations Manager
Denholm Handling Limited
2010.07 - 2014.03
Warehouse Manager
Denholm Handling Limited
2007.01 - 2010.07
Warehouse manager
Denholm Handling Limited
2006.10 - 2007.01
Chemical Co-Ordinator
Denholm Handling Limited
2003.09 - 2006.10
Sales executive
Viking Tyres
2000.06 - 2003.09
Warehouse operator
Viking Tyres
1995.05 - 2000.06
GCSEs - Secondary School
SFX
1988.09 - 1995.07