Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Earlier Career
Hobbies and Interests
Timeline

Mark Cox

Wadhurst

Summary

I am an energetic person and have a strong empathy style of being, always able to read the room and adapt to make sure I can add as much value as possible and add clarity wherever possible. My own core values promote a people first attitude, to always strive for the best and continuously learn with an open mind to non-standard ideology. A well-organized agile programme & portfolio manager with 12 years’ experience, expertise in creative problem-solving, business strategy, and the successful execution of large-scale complex programs with a constant lean thinking mindset.

Overview

12
12
years of professional experience

Work History

Transformation Lead (Senior Programme Manager)

EXPERIAN
07.2022 - 12.2023
  • Company Objective: $300m investment to drastically transform the business from a consumer data org into a high performing FinTech
  • My goal was to implement a $50m SAFe programme across the UKI business to enable the technology transformation
  • Coached and developed 8 Agile Delivery Leads
  • Built a Programme of work to deliver a UKI Operating Model to seven separate business areas to merge into a single way of working, aligning their agile practises, portfolio management, governance, and PLM
  • Introduced a process management framework that improved technical and IT processes by reducing waste and optimising flow
  • Created a culture of fast paced, decision-based meetings to enable Senior Leadership to make informed quick decisions that do not impede delivery momentum
  • Worked closely with HR to align their strategic workforce planning, re-skilling/upskilling initiatives, and talent pipelines, ensuring that the appropriate roles, talent, and agile work methods were in place to effectively support the business both onshore and offshore.

Programme Manager (Agile Transformation)

FAIR ISAAC CORPORATION (FICO)
02.2018 - 07.2022
  • Company Objective: Transform the business into a Product centric org focusing on business agility and speed to market
  • My responsibility was for the performance of projects (time, quality, and budget) and reporting portfolio status to senior management
  • Coached and developed 10 Project Managers/Product Owners
  • Transformed Product, DevOps and SRE teams from Waterfall methodologies to Agile (Scrum) where possible
  • Enhanced organisation’s strategic value by validating and prioritising project intake as well as governing all business products within the fraud and compliance vertical using Lean Portfolio management
  • Drove steering groups at a global level to identify dependencies/risks that may disrupt the tactical and strategic objectives of the programme roadmap
  • Managed a portfolio of 15 / 20 projects by analysing the synergies, risks, dependencies whilst also identifying cost saving opportunities for a suite of products totalling £24m
  • Engaged with finance stakeholders to define the 5-year roadmap & investment plan, ensuring that project costs were regularly reviewed and prioritised based on business and market trends
  • Aligned with Product and pre-sales teams from point of opportunity to close of sale to review contracts and ensure the right customization and SLAs are in place
  • Played a key role in developing and optimising the product release processes, and improved efficiency by 20% of the overall delivery lifecycle.

Senior Project Manager

DAISY CORPORATE SERVICES
05.2016 - 02.2018
  • Company Objective: After completing a recent acquisition of Alternative Networks, the business needed to complete several internal projects to ensure a single way of working and full system integration
  • My goal, to lead and deliver a 12-month programme to integrate and consolidate our IT systems, tooling, and Service Management functions
  • Engaged stakeholders on a regular basis to ensure a constant feedback loop was in place and both cost and time overruns were minimal
  • Ensured on-time availability of required resources at all stages using demand management
  • Managed relationship between account directors and customer Stakeholders to continuously maintain a trustworthy and long-lasting business relationship
  • Worked closely with change management as well as the 1st, 2nd, and 3rd line engineering teams to provide a client-driven handover onto operational support.

Project Manager

ORYX ALIGN LIMITED
05.2012 - 05.2016
  • Oversaw, controlled, and executed multiple projects by delivering operational support to key staff members from workstations, server infrastructure, VoIP, and telephonic medium
  • Drove IT functions and structure operations while deploying 2 km long fibre cable between 8 buildings and creating LAN ring network to execute Wi-Fi refresh project across the business estate
  • Enforced complete compliance of risk management & controls of SOPs while working at heights to avoid major workplace injuries.

Education

  • SAFe6 Scaled Agile 2024
  • Prince2 Practitioner & Foundation 2020
  • ITIL 2016
  • Eastbury Comprehensive School, GCSE 1997 – 2001

Skills

  • Strategic Planning
  • Staff Development
  • Performance Management
  • Workforce Management
  • Operations Management
  • Project Management

Accomplishments

  • Delivered value against OPEX cost reduction benefits (25% > 19%, £1.5m) in line with both long-term strategic objectives and short-term tactical objectives.
  • Reduced average Product team cost by 40% (£1.2m > £720k) by overlaying the people strategy into the UKI Target Operating Model.
  • Onboarded and integrated a new portfolio management tool that integrated with ServiceNow, JIRA, Confluence, OracleHR and three finance systems, with the aim to have more reliable and transparent real time data to boost reporting and predictability.
  • Embedded agile ways of working throughout the UKI business that enhanced overall business productivity and optimised existing processes, standardized tools, and improved collaboration for 240 teams across four regions.
  • Merged five separate HR workstreams (Culture, Strategic Workforce Planning, Leadership & Development, Rewards, Upskilling/Reskilling) under a single umbrella programme (Organisational Effectiveness) to improve cross functional collaboration, reduce duplicate interactions, pressure on the business, and aligned to business strategy and goals at a common pace.

Earlier Career

  • 3Gi Technology, Infrastructure Engineer, 09/01/09, 05/01/12
  • Metropolitan Police Service, Special Constable, 2009, 2012
  • HM Armed Forces, Lance Corporal, Royal Signals, 2004, 2009

Hobbies and Interests

  • Fitness
  • Reading & Audiobooks
  • Hiking
  • PC Gaming

Timeline

Transformation Lead (Senior Programme Manager) - EXPERIAN
07.2022 - 12.2023
Programme Manager (Agile Transformation) - FAIR ISAAC CORPORATION (FICO)
02.2018 - 07.2022
Senior Project Manager - DAISY CORPORATE SERVICES
05.2016 - 02.2018
Project Manager - ORYX ALIGN LIMITED
05.2012 - 05.2016
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Mark Cox