Mark Cox
Senior Operations Manager
23 Cavendish Gardens, Wolverhampton,West Midlands
Summary
Forward-thinking Senior Operations Manager with extensive knowledge of Management Procedures.. Known for success in Private and Public Sector industries and leading employees of all abilities to complete tasks. Dedicated to efficient conflict resolution and excellent customer services.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Custodial Services Learner Coach
Total People Ltd
Northampton, Northamptonshire
01.2022 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in team-building activities to enhance working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Planned and implemented integrated lessons to meet national standards.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Graded and evaluated student assignments, papers and course work.
- Designed dynamic lesson plans based on student interests to increase overall student GPA.
Senior Operations Manager
G4S Custodial Services
Wolverhampton, West Midlands
01.2012 - 01.2022
- Provided leadership for continual management and employee training initiatives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delegated relevant daily tasks to employees, streamlining daily progress and efficiency.
- Monitored over 100 employees' day-to-day activities and made plans to rectify issues.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Managed daily operations of a custodial organization, orchestrating forward-thinking strategies to accomplish compliance and key performance goals..
- Developed and rolled out new policies designed to bolster safety and security.
- Eased team transitions and new employee orientation through effective training and development.
Operations Manager
Her Majesties Prison and Probation Service
Various National Locations, Various
02.2006 - 01.2012
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Reviewed operations reports to understand numbers and trends.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Identified procedure or process changes required to improve performance and productivity.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Education
Bachelor of Arts - Criminology / Law
University Of Central England
Birmingham 04.1992 - 04.1992
Level 3 Award in Education And Training - Education
Milton Keynes College
Milton Kenes 01.2018 - 01.2019
Level 3 Awards in Management & Custodial Services - Business Management / Custodial Services
Milton Keynes College
Milton Keynes 01.2012 - 01.2013
Skills
Effective leader
Coaching and mentoring
Organization and Time management
Relationship building
Staff training/development
Timeline
Custodial Services Learner Coach
Total People Ltd
01.2022 - Current
Level 3 Award in Education And Training - Education
Milton Keynes College
01.2018 - 01.2019
Senior Operations Manager
G4S Custodial Services
01.2012 - 01.2022
Level 3 Awards in Management & Custodial Services - Business Management / Custodial Services
Milton Keynes College
01.2012 - 01.2013
Operations Manager
Her Majesties Prison and Probation Service
02.2006 - 01.2012
Bachelor of Arts - Criminology / Law
University Of Central England
04.1992 - 04.1992