Mark Cowell

Working in a fast paced environment in a Large store format that takes circa 1.1m a week

Leading and coaching a management team to inspire , coach and guide , putting both colleagues and customers at the heart of what they do everyday

Giving open and honest feedback to support managers to be at thier best

Maximising sales , through impactful trade displays , whilst making sure everything is safe and compliant

Facilitated staff training, resulting in better customer service.

Achieved increased customer satisfaction by implementing effective staff training programmes.

Ensured smooth running of daily operations with efficient resource allocation.

Delivered exceptional service standards by promoting team collaboration and commitment.

Coordinated promotional activities for achieving higher brand visibility on the shop floor.

Maintained health and safety standards to ensure safe shopping environment for customers.

Lead and manage store operations to achieve maximum sales with the lowest operating cost.
- Inspire and motivate a team to deliver excellent customer service consistently, enhancing overall customer satisfaction.
- Cultivate a safety-first culture, ensuring that all staff adhere to safety protocols and that everyone goes home safely every day.
- Drive performance by delivering on key operational metrics the Big 6 that align with strategic company priorities.
- Role model company leadership behaviors to inspire team members and encourage professional growth.
- Foster an inclusive environment where diverse talent is welcomed, nurtured, and supported for high performance

Community Pillar Sponsor for the Black Action plan

Developed a team-oriented environment by implementing effective leadership strategies.

Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.

Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.

Streamlined operations to maximise efficiency and minimise waste.

Group Sponsor for Absence

Group Sponsor for Diversity and Inclusion

Creating an inspiring, welcoming and inclusive working environment for everyone.
Delivering the shopping trip for customers, coaching my team to play their part.
Promoting a culture of safety first within my store through leading and managing safe & legal routines.
Ensuring that the team are fully trained and validated in their roles.
Creating an environment of two way communication, inspiring a culture of trust.
Coaching and managing Managers to enable them to deliver daily priorities and ensure everyone is in the right place at the right time to meet our customer’s needs.
A role model living the Tesco values and a brand ambassador that builds colleague advocacy.
Thriving on change and leading people through it to deliver excellent value for customers.
Understanding the Big 6 for my store, leading my team to deliver the targets and root causing/action planning where targets are not being met.
Reviewing systems/reports to deliver the right improvements for customers and colleagues, action planning as required.
Understanding the store operating model making sure the right activities occur.
Driving a culture of zero food waste, managing date codes and making sure no food suitable for human consumption goes to waste.

Improved team efficiency by implementing effective project management strategies.

lead the recruitment process in store, developing strong relationships with external recruitment bodies
Accountable for employee relations , including insuring we are compliant with the Right to Work legislation
Lead the succession plan in my store by coaching and developing talent internally and externally
provide regular coaching and feedback to the Store Manager and lead team to develop leadership capability
Supporting the team to deliver the KPIs through behavioural coaching

Enhanced recruitment processes for improved talent acquisition.

Developed company culture with regular staff engagement activities.

Maintained legal compliance to avoid penalties and sanctions.

Facilitated grievance resolution with professional mediation techniques.

Conducted thorough background checks for safe and compliant hiring practices.

Oversaw redundancy procedures to ensure fairness and legality adherence.

Managed diversity initiatives, fostered inclusive workplace environment.