Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Mark Butler

Crediton,Devon

Summary

Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory. I have a good history of building a professional rapport with customer decision makers enabling me to find their needs and requirements which in turn helps increase sales opportunities.

Overview

16
16
years of professional experience
6
6
years of post-secondary education

Work history

Area Manager/Falconer

Hawksdrift Ltd
Crediton, Devon
02.2021 - Current
  • Provide hawking, proofing and pest control services to an existing portfolio of customers.
  • Provide solutions to new problems.
  • Drive solutions into sales to increase revenue for the business and increase customer satisfaction.
  • Meet and form professional relationships with the Decision Makers of our customer base, build rapport and ascertain their needs and requirements.
  • Look out for and create new business opportunities.
  • Generate professional cost effective quotations for new business and follow up in a timely manner.
  • Generate bespoke method statements and risk assessments for contracts and jobs.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Planned and managed resources and budget to support and deliver objectives.

Senior Surveyor (co-owner)

One stop Pest Control
Cardiff, Glamorgan
07.2014 - 01.2021
  • Generated a portfolio of customers from scratch providing pest control solutions.
  • Conduct pest control surveys and provide solutions to pest issues.
  • Generate quotes and follow up in a timely fashion.
  • Build professional relationships with Customer Decision Makers.
  • Manage the contract servicing of the customer portfolio.
  • Provide solutions for immediate needs as well as looking for opportunities to provide preventative measures, thereby increasing business revenue and customer satisfaction.
  • Up selling new and innovative products to customers to increase the effectiveness of our services, increase customer satisfaction and drive business revenue.
  • Maintain relationships with product developers and stay abreast of new developments in the market to better provide solutions to our customer base and increase revenue.

Surveyor

Rentokil Pest Control
Cardiff, Glamorgan
03.2007 - 05.2014
  • Conduct pest control surveys, generate quotes and follow up in a timely fashion.
  • Build professional relationships with Customer Decision Makers, build rapport and ascertain their needs and requirements.
  • Provide solutions for immediate needs as well as looking for opportunities to provide preventative measures, thereby increasing business revenue and customer satisfaction.
  • Up selling new and innovative products to customers to increase the effectiveness of our services, increase customer satisfaction and drive business revenue.
  • Stay abreast of new developments in the market to better provide solutions to our customer base and increase revenue.

Education

GCSEs - Maths, English, English lit. History, Geography, Biology, General Science, Afrikaans

Plumtree school
Plumtree, Zimbabwe
01.1980 - 11.1984

BPCA L2 accreditation - Pest Control

British Pest Control Association
United Kingdom
01.2012 - 11.2012

Skills

  • Business development and planning
  • Territory management
  • Customer service
  • Product knowledge
  • Order processing
  • Order management
  • Customer rapport building

Languages

English
Native

Timeline

Area Manager/Falconer

Hawksdrift Ltd
02.2021 - Current

Senior Surveyor (co-owner)

One stop Pest Control
07.2014 - 01.2021

BPCA L2 accreditation - Pest Control

British Pest Control Association
01.2012 - 11.2012

Surveyor

Rentokil Pest Control
03.2007 - 05.2014

GCSEs - Maths, English, English lit. History, Geography, Biology, General Science, Afrikaans

Plumtree school
01.1980 - 11.1984

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Mark Butler