Summary
Overview
Work history
Education
Hobbies
Timeline
Generic

Mark Burgess

Solihull,Warwickshire

Summary

Motivated professional with a strong desire to enhance work experience in a service environment. Proven ability to manage operations effectively, maintain organization, and drive profitability. Comfortable in leadership roles and ready to tackle challenging tasks to achieve business goals.

Seasoned professional with experience in managing public house operations, focusing on customer satisfaction and team leadership. Drive revenue growth by implementing innovative promotional strategies and fostering welcoming environment. Skilled in inventory management, staff training, and maintaining high standards of service and cleanliness.

Overview

17
17
years of professional experience
6
6
years of post-secondary education

Work history

General manager

Greene King
Solihull, West midlands
02.2024 - Current
  • Ensured efficient functioning of Flaming Grill Pub by managing daily operations.
  • Oversaw secure cash handling procedures for financial accuracy.
  • Delivered consistent service, enhancing customer loyalty significantly
  • Resolved customer complaints promptly, contributing to trust restoration.
  • Managed training sessions for new staff on service standards.
  • Organised regular events to create engaging pub atmosphere.
  • Conducted inventory checks regularly for effective stock management.

General manager

greeneking.co.uk
Brierley Hill, Dudley
02.2019 - 02.2024
  • Assessed competitor activities regularly, offering competitive pricing and promotions in response.
  • Coordinated staff schedules to avoid understaffing during peak times.
  • Oversaw cash handling procedures for secure financial transactions.
  • Promoted the pub using social media platforms increasing online visibility.
  • Conducted maintenance checks regularly to ensure safety compliance at all times.
  • Trained new hires in pub policies and procedures for consistent service delivery.
  • Increased customer loyalty by delivering excellent service consistently.
  • Fostered team spirit amongst staff members through effective communication and leadership.
  • Ensured high standards of cleanliness with regular inspections and cleaning duties.
  • Managed daily operations, ensuring smooth running of pub.
  • Hosted live music evenings to increase footfall on slow weeknights.
  • Dealt with customer complaints effectively, restoring client trust and confidence.
  • Maintained stock levels, preventing shortages or excesses that could affect profit margins.
  • Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
  • Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
  • Maintained stock and financial accountability, optimising inventory levels and cost-effectiveness.
  • Checked licenses to be in line with current legislation.
  • Managed large teams in high-volume setting, driving operational efficiency.
  • Managed 20+ staff and daily operations for flaming grill pub.

General manager

Greene King
Shrewsbury, Shropshire
09.2018 - 02.2019
  • Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
  • Assessed competitor activities regularly, offering competitive pricing and promotions in response.
  • Trained new hires in pub policies and procedures for consistent service delivery.
  • Maintained stock levels, preventing shortages or excesses that could affect profit margins.
  • Dealt with customer complaints effectively, restoring client trust and confidence.
  • Ensured high standards of cleanliness with regular inspections and cleaning duties.
  • Implemented new menu options for improved customer satisfaction.
  • Improved pub atmosphere with regular themed nights and events.
  • Conducted maintenance checks regularly to ensure safety compliance at all times.
  • Promoted the pub using social media platforms increasing online visibility.
  • Coordinated staff schedules to avoid understaffing during peak times.
  • Fostered team spirit amongst staff members through effective communication and leadership.
  • Managed daily operations, ensuring smooth running of pub.
  • Increased customer loyalty by delivering excellent service consistently.
  • Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
  • Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
  • Maintained stock and financial accountability, optimising inventory levels and cost-effectiveness.
  • Oversaw bar functions with focus on quality drinks and service for elevated customer experience.
  • Checked licenses to be in line with current legislation.
  • Managed 15+ staff and daily operations for golden oak pub.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Planned staff rotas to meet customer demand whilst remaining under budget.

Deputy general manager

spirit / greene king
Codsall, Staffordshire
06.2008 - 09.2018
  • Dealt with customer complaints effectively, restoring client trust and confidence.
  • Implemented cost control measures, enhancing overall profitability of the establishment.
  • Hosted live music evenings to increase footfall on slow weeknights.
  • Ensured high standards of cleanliness with regular inspections and cleaning duties.
  • Trained new hires in pub policies and procedures for consistent service delivery.
  • Conducted maintenance checks regularly to ensure safety compliance at all times.
  • Improved pub atmosphere with regular themed nights and events.
  • Assessed competitor activities regularly, offering competitive pricing and promotions in response.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.
  • Performed physical count of inventory and reconciled actual stock count to computer-generated reports.
  • Addressed discrepancies in stock count immediately to avoid potential losses.
  • Facilitated regular inventory checks, minimising discrepancies in stock count.
  • Followed health and safety guidelines whilst on duty diligently.
  • Maintained stringent health and safety protocols, safeguarding staff wellbeing.
  • Served meals and refreshments with excellent food hygiene and portion control.
  • Reinforced adherence to food hygiene regulations safeguarding public health.

Education

GCSEs - Sport

Blue Coat C of E
Walsall
09.1990 - 07.1996

Hobbies

Rugby, hiking, mountain biking, Cars, Spending time with my Dogs

Timeline

General manager

Greene King
02.2024 - Current

General manager

greeneking.co.uk
02.2019 - 02.2024

General manager

Greene King
09.2018 - 02.2019

Deputy general manager

spirit / greene king
06.2008 - 09.2018

GCSEs - Sport

Blue Coat C of E
09.1990 - 07.1996

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Mark Burgess