Mark Brown
Reading,West Berkshire
Summary
Accomplished professional with a robust technical sales background, adept at navigating the sales cycle and fostering brand awareness. Demonstrates expertise in partnership development and key account handling, supported by a deep understanding of technical products and their lifecycle. Proficient in target setting, tracking, and budgeting, complemented by project management certification. Committed to leveraging skills to drive business growth and enhance market presence.
Overview
31
31
years of professional experience
Work history
Principal Technology Account Manager
Vodafone Group
Newbury, Berkshire
03.2018 - Current
- Develop strategic relationships with key Partner stakeholders (CTOs/CIOs) to enhance client satisfaction and loyalty.
- Collaborate with cross-functional teams internal and external to design and implement technology solutions for Partners.
- Develop and gain approval for SoWs/contract schedules for projects with Partners
- Schedule and manage monthly governance meetings to track technology demand and delivery including reporting
- Facilitate technology workshops and knowledge share sessions to educate Partners on new technologies and services.
- Prepare detailed reports to provide insight into account performance and value delivery.
- Resolve Partner issues promptly, ensuring high levels of satisfaction as seen with Technology PMDI scores
- Work closely with product development teams for customising existing offerings according to Partner needs.
- Nurture Partner relationships, scheduling on-site or off-site meetings to touch base on account needs and deliver knowledge share
Business Development Manager - IT
Vodafone Group
Newbury, Berkshire
10.2008 - 03.2018
- Developed strategic partnerships with key stakeholders to enhance market presence.
- Conducted market research to identify emerging trends and customer needs.
- Designed and implemented comprehensive business development strategies to drive growth.
- Led cross-functional teams to execute initiatives that improved operational efficiency.
- Provide the IT support to enable Vodafone to maintain and expand its Partner Markets business. This entails identification and promotion of IT services to enhance the overall service portfolio for Partner Markets, together with managing specific requests for IT information and services from signed-up partner organisations
Demand Analyst & Function Point Specialist
Vodafone Group
Newbury, Berkshire
08.2006 - 10.2008
- Global Demand Management point of contact for Spain, Greece, Italy and Portugal.
- Responsible for the management and agreement of Function Point baselines for a number of the Vodafone companies.
- Supported the complete roll-out of Function Point Analysis for 12 ADM OpCos by defining and implementing processes, methodology & guidelines in line with IFPUG.
- Supported the design & implementation of productivity measures for the AD&M outsourcing contract.
- Responsible for ensuring OpCo demand teams implemented and launched the global demand process.
- Supported the definition and roll-out of training materials to improve requirements definition to reduce defects and improve software quality.
- Defined and rolled out a Group wide project portfolio management process.
- Set up and manage the VFPUG (Vodafone Function Point User Group)
Global IT Business Analyst
Vodafone Group
Newbury, Berkshire
09.2002 - 08.2006
- Liaised with OpCos and GPM to capture Business Requirements and produce Requirement Specifications and Use Cases for Savings Delivery Initiatives and Global products.
- Conducted workshops with OpCos and Global products to secure group-wide approval of Requirement Specifications and Use Case material.
- Collaborated with Global SP&A team and suppliers to provide business and technical input for design solutions.
- Verified and approved all design solutions to ensure alignment with Business Requirements.
- Assessed and validated all system and unit test cases to confirm compliance with Vodafone group standards.
- Standardised Requirement Specifications, Use Cases, and Test Cases to deliver process improvements.
- Consolidated business requirements for developments, fostering cross-development synergies.
Business Analyst Team Leader
Energis Communicaitons
Reading, Berkshire
09.2001 - 09.2002
- Facilitated stakeholder meetings to gather requirements and ensure alignment with Datawarehouse project objectives and timelines.
- Mentored junior analysts to improve their analytical skills and foster professional growth within the team and quality assure documentation provided by the junior analysts.
- Gather and define system requirements including dimensional modelling and star schema creation from all areas of the business.
- Perform and document source system and entity analysis.
- Perform and document impact assessments of changes to source systems.
- Document and resolve Data Quality issues as a result of the analysis performed.
- Perform and document business and system process analysis to identify the As Is and recommend improvements in the To Be.
Aid in the design and testing of systems. - Provide communication of Business Intelligence related information to customer/user base.
Senior Business Systems Analyst
Vodafone UK
Newbury, Berkshire
01.1999 - 08.2001
- Led cross-functional teams to enhance business processes and streamline operations.
- Analysed complex business requirements and translated them into actionable specifications for development teams.
- Facilitated workshops with stakeholders to gather requirements and identify opportunities for system improvements.
- Developed and maintained comprehensive documentation for business processes, system functionalities, and user guides.
- Defining and managing delivery of tasks for a systems analyst team
- QA requirements defined by junior analysts
Resolution of escalated issues from analysis and design - Proactively identify issues and propose solutions that will aid in their resolution
- Provide expertise in the Business Systems area
- Produce and maintain Business Systems procedures and documentation
- Provide communication of IT related information to customer/user base
- Carry out Model Office tasks in order to validate ideas prior to requesting changes to production system.
- Manage requirements analysis and definition of system change requests for new products and services, in addition to system enhancements
- Manage the implementation of system change requests
- Manage the definition of business parameter tables
- Liaison with 3rd Party Software suppliers e.g. Amdocs.
Review of system design documentation
Business Systems Analyst
Vodafone UK
Newbury, Berkshire
06.1997 - 09.2000
- Led cross-functional teams to identify and implement system enhancements improving overall efficiency.
- Facilitated requirements gathering sessions with stakeholders to define project scope and objectives effectively.
- Developed comprehensive system documentation and user guides ensuring clarity and operational continuity.
- Analysed business processes to identify gaps and recommend solutions aligning with organisational goals.
Customer operations representative team lead
Vodafone UK
Newbury, Berkshire
05.1994 - 06.1997
- Managed a team of customer service agents
- Managed customer inquiries and resolved issues to enhance overall satisfaction.
- Coordinated with various departments to ensure timely processing of orders.
- Training of new staff members on customer service processes and policies.
- Maintained accurate records of customer interactions and transactions for reference.
Education
GCSEs - English Literature
St Bartholomews
NewburyGCSEs - Maths
St Bartholomews
NewburyA-Levels - Economics
Newbury College
NewburyA-Levels - Geography
Newbury College
Newbury A-Levels - Maths
Newbury College
NewburyGCSEs - English
St Bartholomews School
NewburySkills
- Technical sales background
- Sales & Product Lifecycle understanding
- Partnership development experience
- Account Management
- Demand Management
- Technical product understanding
- Target setting and tracking
- Project management (previously Prince2 certified)
- Cross functional and matrix team player
- Good presentation and communication skills
- Commercial awareness
Affiliations
- Photography
- Cub Scout Leader
Timeline
Principal Technology Account Manager
Vodafone Group
03.2018 - Current
Business Development Manager - IT
Vodafone Group
10.2008 - 03.2018
Demand Analyst & Function Point Specialist
Vodafone Group
08.2006 - 10.2008
Global IT Business Analyst
Vodafone Group
09.2002 - 08.2006
Business Analyst Team Leader
Energis Communicaitons
09.2001 - 09.2002
Senior Business Systems Analyst
Vodafone UK
01.1999 - 08.2001
Business Systems Analyst
Vodafone UK
06.1997 - 09.2000
Customer operations representative team lead
Vodafone UK
05.1994 - 06.1997
GCSEs - English Literature
St Bartholomews
GCSEs - Maths
St Bartholomews
A-Levels - Economics
Newbury College
A-Levels - Geography
Newbury College
A-Levels - Maths
Newbury College
GCSEs - English
St Bartholomews School
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