Summary
Overview
Work history
Education
Skills
Timeline
Mark Boyd-Hall

Mark Boyd-Hall

Worthing,West Sussex

Summary

A highly motivated professional with a strong work ethic and the desire to make a positive impact in any professional environment. I bring a diverse range of skills, experience and knowledge that have been developed over the years through my professional experience. With over 20 years as a Client Account Manager, I have worked with a wide cross section of customers from multinational, household names, to small start ups in a wide range of sectors including Pharmaceuticals, Industrial, Engineering, Manufacturing, Catering & Hospitality, Telecoms and Primary Health Care. I am a proactive and detail-orientated individual with excellent time management and communication skills. I am friendly, highly motivated and a hardworking team player who is comfortable in fast-paced environments and willing to take on challenging work. I am resourceful, with a keen attention to detail and can bring excellent interpersonal and communication skills, both written and verbal. I can combine these with a proven ability to build and maintain strong, long term, working relationships with customers, suppliers and colleagues alike. Happy to work on my own initiative or as part of a team I am also able to work efficiently from home. I am seeking a new challenging career after many years of being in B2B Sales & Marketing and I am keen to learn new skills to advance my career.

Overview

16
16
years of professional experience
8
8
years of post-secondary education

Work history

Account Manager

Willsmer Wagg Ltd
Worthing, West Sussex
2024.02 - Current
  • Tasked to build strong relationships with key clients by communication both by email and phone. Managing customer accounts, ensuring satisfaction and retention. Delivering exceptional customer service by understanding and anticipating client needs.
  • Working with internal teams to deliver solutions tailored to client requirements and to provide expert advice to clients on available products and services and identifying growth opportunities through analysis of client business objectives.
  • Delivering a high level of service to clients to maintain and extend relationships for future business opportunities and offered enhanced overall customer experience by providing personalised account management.
  • Handling customer concerns and complaints to resolve issues and build loyalty.
  • Pursuing new business opportunities by attending trade shows and networking events.

Business Development Manager

Buywise Health Ltd
Worthing, West Sussex
2022.07 - 2024.02
  • Secured new business opportunities by cultivating strong relationships with both existing and potential clients and developed strategic partnerships for sustained growth. Generated leads to bring in new clients and identified opportunities to drive business growth, diversification and expansion.
  • Identified new market trends, and created innovative sales strategies to bring in new client revenue and developed marketing plans to support department strategies.
  • Fostered client relationships, leading to increased brand loyalty and delivered excellent customer service by addressing queries promptly and effectively.
  • Managed key accounts, ensuring high levels of customer satisfaction.
  • Contacted and converted potential customers via telephone, email and in-person enquiries providing timely quotes and lead times. Also gave information for product inquiries and promoted new products to customers to increase product awareness and sales. Assisted customers with questions using my product knowledge and service expertise.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.

Director

Oasis Empire Ltd
Worthing, West Sussex
2009.01 - 2021.06
  • Started as an Account Manager in 2009, working in B2B Office Products and Supplies sector, looking after existing accounts and proactively looking for new client relationships.
  • Created a new internal department to supply corporate branded merchandise, corporate gifts, branded clothing and uniform to both new and existing clients.
  • Directed team to deliver high levels of customer service and implemented operational changes for improved efficiency.
  • Initiated business development activities to expand the client base and conducted strategic planning sessions to drive corporate objectives.
  • Led negotiations with vendors and suppliers, securing favourable terms.
  • Designed business strategies to obtain short and long-term goals for company.
  • Championed customer-centric approach, enhancing overall service delivery and satisfaction, therefore increasing customer retention.
  • Recruited and developed high-performing teams, with a focus on talent retention through incentive schemes, bonus schemes and staff empowerment and engagement.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Created and led successful business culture focused on performance.
  • Worked with directors to establish objectives and decisively lead operations.

Education

BTec Higher National Diploma Business Studies - Business Studies

Leicester De Montford University
1985.09 - 1987.07

A-Levels - French, Law, Economics, General Studies

Calday Grange Grammar School
1983.09 - 1985.07

GCSEs - Including Maths, English

Calday Grange Grammar School
1978.09 - 1983.07

Skills

  • Microsoft Office proficiency
  • Full UK Driving Licence and own car
  • Relationship building
  • Excellent negotiating tactics
  • Order management
  • Account management
  • Business development and planning
  • Customer relationships
  • Oral and written communication

Timeline

Account Manager - Willsmer Wagg Ltd
2024.02 - Current
Business Development Manager - Buywise Health Ltd
2022.07 - 2024.02
Director - Oasis Empire Ltd
2009.01 - 2021.06
Leicester De Montford University - BTec Higher National Diploma Business Studies , Business Studies
1985.09 - 1987.07
Calday Grange Grammar School - A-Levels, French, Law, Economics, General Studies
1983.09 - 1985.07
Calday Grange Grammar School - GCSEs, Including Maths, English
1978.09 - 1983.07
Mark Boyd-Hall