Mark Blackledge
Bolton
Summary
Experienced in full service restaurant management, with a strong focus on workflow optimisation and employee management. Demonstrates exceptional supervisory skills and service-orientated approach, consistently enhancing staff performance through effective evaluations. Committed to driving operational excellence and fostering a productive work environment.
Overview
9
9
years of professional experience
Work history
Retail Sales Assistant
Smyths Toys Superstores
Bolton, Greater Manchester
2025.09 - Current
- Facilitated smooth day-to-day operations through compliance with company policies and procedures.
- Assisted customers in product selection for increased sales.
- Supported management with administrative tasks for efficient workflow.
- Boosted store reputation with attentive customer care and prompt resolution of complaints.
Restaurant Manager
Wagamama
Bolton
2021.09 - 2024.04
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Led FOH team to proactively liaise with kitchen staff by building one cohesive unit to deliver for customers.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
Bar Manager
Yates Wine Lodge
Bolton
2017.01 - 2021.07
- Maximized employee morale and corrected performance issues according to established standards.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Managed cellar and beer delivery systems to high standards and in accordance with brewery recommendations.
- Built and managed team to keep daily operations running smoothly
- Counted cash and made bank deposits
Education
GCSEs -
Hesketh Fletcher High School
AthertonSkills
- Workflow optimisation
- Staff performance evaluations
- Supervisory skills
- Service-orientated
- Full service restaurant background
- Employee management
Education
other
Timeline
Retail Sales Assistant
Smyths Toys Superstores
2025.09 - Current
Restaurant Manager
Wagamama
2021.09 - 2024.04
Bar Manager
Yates Wine Lodge
2017.01 - 2021.07
GCSEs -
Hesketh Fletcher High School