Mark Bizinchuk
Beer Yakov,Israel
Summary
Hardworking field service engineer with experience installing, modifying and repairing computer hardware and software. Comfortable performing onsite inspections to guarantee specification adherence and compliance. Reliable worker with good industry grounding. Experience providing engineer support and service work to customers and onsite crews. Keen to progress further with on-the-job training. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Field service engineer
Tokyo Electron
Kiriat Gat, Israel
06.2017 - Current
- Provided technical support to troubleshoot, repair and maintain operational issues.
- Installed equipment in line with Good Manufacturing Practices (GMP)s.
- Operated precision tools across varied technical tasks.
- Removed and replaced damaged components in line with manufacture guidelines.
- Repaired and calibrated systems and equipment post-installation.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Used Microsoft Office and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Replaced defective parts for improved equipment longevity.
- Tested function and output of diverse electronic units.
- Evaluated electrical faults to eliminate repeat malfunction.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
Help desk technician
Bezeq On Line
Beer Sheva, Israel
03.2011 - 06.2017
- Maintained internet and intranet websites to maximise reliability and usability.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
- Delivered reliable, high quality technical support to average 400 users daily.
- Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Established and troubleshot network and data communications systems.
- Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Installed new software for users and monitored version and patch update requirements.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Answered user questions about hardware and software operation to help resolve problems.
- Investigated and diagnosed customer's technical and product queries.
Vending machine technician
Porea (Aroma ba Midbar)
Beer Sheva (Soroca Hospital), Israel
05.2007 - 03.2011
- Adjusted temperature gauges to support safe food storage in machines.
- Documented data to record restocked items and ordering needs.
- Performed daily stock takes, promptly reordering low-stock items to maintain product availability.
- Observed condition of equipment to identify defects.
- Ensured meticulous appearance of vending machines, conducting weekly cleaning and sanitizing of interior and exterior.
- Collected money from vending machines and coin boxes.
- Maintained efficiencies by identifying and promptly reporting changes on site that may affect visit frequency and volumes.
- Filled vending machine storage areas to increase time between restocks.
- Restocked vending machine products to promote availability.
- Followed established routes to take readings of meter dials.
Car security system engineer
Ituran
Beer Sheva, Israel
06.2005 - 02.2007
- Planned hardware and software configurations for new installations in cars.
- Troubleshot and resolved all arising technical issues related to systems.
- Provided 2nd and 3rd level technical support and troubleshooting to customer equipment.
- Prepared and configured systems for testing.
Electronics technician
Rubik Electronica
Beer Sheva, Israel
12.2002 - 02.2005
- Defined installation methods and inspected completed installations to verify adherence to requirements.
- Estimated damage to electronic equipment and calculated cost of repair.
- Supported installation, operation and maintenance of electronic systems.
- Debugged electrical equipment to restore original function and performance.
- Employed soldering skills to skilfully assemble and repair PCBs.
- Inspected products to identify and verify adherence to quality requirements.
- Produced quality PCBs by working to complex circuit and wiring diagrams.
- Used soldering iron to melt solder and join electronic components.
- Inspected and tested assembled Printed Circuit Boards (PCBs) using multimeters, troubleshooting to address and resolve faults.
- Fixed and replaced malfunctioning components to restore system performance.
Education
Practical engineer of PC and microcontrollers - Electronica
Beer Sheva Technology College
Beer Sheva 10.2010 - 11.2014
Skills
- Testing and calibration
- Repairing [Devices]
- Unit troubleshooting
- Technical support
- Programme development
Languages
English
Elementary
Hebrew
Upper intermediate (B2)
Russian
Proficient (C2)
Timeline
Field service engineer
Tokyo Electron
06.2017 - Current
Help desk technician
Bezeq On Line
03.2011 - 06.2017
Practical engineer of PC and microcontrollers - Electronica
Beer Sheva Technology College
10.2010 - 11.2014
Vending machine technician
Porea (Aroma ba Midbar)
05.2007 - 03.2011
Car security system engineer
Ituran
06.2005 - 02.2007
Electronics technician
Rubik Electronica
12.2002 - 02.2005
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