Mark Bennett
Catford,United Kingdom
Summary
Professional with strong time management and multitasking skills, consistently delivering exceptional customer service in high-pressure environments. Proven ability to lead teams effectively while maintaining composure and focus on client satisfaction. Demonstrated track record of achieving results through strategic planning and efficient execution. Expertise in fostering positive relationships with customers and team members alike.
Overview
34
34
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Post Person/driver
Royal Mail Group
Orpington, Bromley
05.2025 - Current
- Improved community relations by providing friendly, reliable service.
- Adapted quickly in response to route changes or diversions due to unforeseen circumstances.
- Managed high volume of mail, maintaining quality of service.
- Conducted doorstep collections from customers for added convenience.
- Ensured timely delivery by sorting and organising mail accurately.
- Adhered to delivery schedules to maintain service standards.
- Sorted mail efficiently to ensure accurate deliveries.
- Executed responsibilities in accordance with Royal Mail policies upholding standards and protocols.
- Provided excellent customer service to enhance satisfaction levels.
- Maintained vehicle in clean condition whilst adhering to company's maintenance schedule.
Director of Pub Management Company
Bennetts Beers Limited
Brighton, East Sussex
12.2018 - 07.2024
- Previously to the pandemic, my company managed 11 venues and employed 84 members of staff, adapting quickly and effectively making positive changes during a crisis to save jobs, business, and focused on creating perfect local pubs.
- The Business offered a full service, venue clearance, supplying of furniture and fixings, contracting relevant suppliers, catering, gaming, wholesalers stock management, HR, recruitment, creating a fully operating venue.
- Displayed confidence and reliability in professional duties.
Utilised exceptional leadership and organisational skills to drive team performance.
Maintained excellent customer relationships throughout all venues.
Promoted feedback collection to better understand customer requirements. - Executed pricing strategies to enhance profitability.
- Reprogrammed IT systems for improved operational efficiency.
- Oversaw stock ordering and coordinated deliveries.
- Managed payroll processes to ensure timely payments.
- Promoted venues through daily advertising and marketing initiatives.
- Ensured compliance with health, safety, and licensing regulations.
- Organised social events to boost customer engagement.
- Liaised with diverse stakeholders, including suppliers and regulatory authorities.
General manager
The Railway Public House, Lancing, West Sussex
Lancing, West Sussex
03.2015 - 08.2023
- Managed daily bar setups and oversaw opening and closing operations.
- Implemented effective advertising strategies through social media management.
- Facilitated weekly strategic planning meetings with brewery, owner, and team members.
- Conducted annual performance evaluations following staff training sessions.
- Coordinated timely stock ordering and delivery processes for optimal supply levels.
- Administered banking functions while ensuring efficient management of cellar inventory.
- Maintained high service standards while entertaining clients.
- Performed daily cashing up for accurate financial reporting.
- Led company-wide restructuring to streamline operations.
Manager
The Farmers Public House, Lancing, West Sussex
04.2014 - 08.2023
- Managed daily operations, including bar setup and pub opening and closing.
- Served clients while ensuring an entertaining atmosphere.
- Conducted daily cash reconciliation to maintain financial accuracy.
- Oversaw function management and social media presence to boost engagement.
- Executed daily advertising initiatives to attract new patrons.
- Handled banking and stock ordering, ensuring timely delivery and inventory control.
- Led staff training and development programmes, enhancing team performance.
- Facilitated annual performance reviews and weekly meetings with stakeholders.
Production Manager
Canon UK Ltd, Reigate, Surrey
Reigate, Surrey
08.2002 - 09.2013
- Managed all internal and external print requirements across UK for staff and clients.
- Oversaw project management for exhibitions and promotions, ensuring seamless execution.
- Liaised with marketing department to align strategies and enhance visibility.
- Conducted proofing and print buying to maintain quality standards.
- Managed stock levels to optimise resource availability.
- Trained staff and conducted annual performance reviews to foster professional growth.
- Produced monthly reports and presentations to track progress and inform stakeholders.
- Facilitated customer visits to strengthen relationships and address needs.
Production Manager/Sales Manager
The 4-Print Services Limited, Copthorne, West Sussex.
Copthorne, West Sussex
07.2001 - 08.2002
- Managed production, scheduling, and sales to optimise operational efficiency.
- Doubled monthly turnover and increased profit by 40% within three months.
- Established new client base while reviewing existing supplier contracts and pricing.
- Trained junior staff on print systems and machinery for improved competency.
- Handled customer invoicing and billing for seamless project execution.
- Documented all centre procedures for print jobs, ensuring consistent quality.
- Coordinated with third-party suppliers regarding costs and purchase ledger.
- Conducted staff appraisals to promote professional development.
Centre Manager
Kall Kwik Printing, Redhill, Surrey.
Redhill, Surrey
10.1995 - 06.2001
- Directed operations at print centre, fulfilling customers' print and reprographic requirements.
- Trained personnel to improve service delivery and efficiency in project execution.
- Executed print jobs based on exact specifications, maintaining high customer satisfaction levels.
- Managed job bookings for seamless project flow and timely delivery.
- Negotiated with third-party suppliers on pricing, billing, and ledger management.
- Handled customer queries, complaints, and printing issues effectively.
- Achieved sales goals while nurturing strong client relationships.
- Advanced career as print buyer and production manager, gaining knowledge in diverse printing techniques.
Branch Manager
UDO Reprographics, Covent Garden, London.
Covent Garden, London
08.1991 - 09.1995
- Managed all customer print and reprographic needs, ensuring high satisfaction levels.
- Completed print jobs according to customer specifications and requirements.
- Coordinated booking of customer jobs and projects efficiently.
- Liaised with customers to resolve queries, complaints, and print-related issues.
- Oversaw stock control and ordered stationery supplies as needed.
- Executed printing and finishing tasks to maintain quality standards.
- Conducted staff performance reviews to enhance team effectiveness.
- Generated accounts and month-end reports for financial tracking.
Education
Primary School
Kidbrooke Park Junior School
Kidbrooke, London 01.1980 - 01.1986
GCSEs - Secondary School
Thomas Tallis School
Kidbrooke, London 09.1986 - 06.1991
NVQ Level 3 - Hospitality and Management
Hit Training
Worthing 09.2014 - 09.2015
Skills
- Time management and multitasking
- Ability to work under pressure
- Customer service excellence
- Leadership skills
- Computer and technology proficiency
- Team collaboration
- Patience and adaptability
- Attention to detail
- Problem solving
Hobbies and Interests
I have many interests and hobbies; my biggest passion is motorbikes and football. I enjoy watching (Crystal Palace) and playing (5-6 a side) football as this helps keep me fit and active as well as keeping a good social life. I also love watching motor sport and having the odd track day on my motorbike. These take second place to my children as they are wonderful and full of life, luckily, they all enjoy my hobbies as well. I have also have a passion for DIY after my spell in the property market where I taught myself many things such as wiring, plastering, woodwork and painting.
Certification
Personal License holder
Timeline
Post Person/driver
Royal Mail Group
05.2025 - Current
Director of Pub Management Company
Bennetts Beers Limited
12.2018 - 07.2024
General manager
The Railway Public House, Lancing, West Sussex
03.2015 - 08.2023
NVQ Level 3 - Hospitality and Management
Hit Training
09.2014 - 09.2015
Manager
The Farmers Public House, Lancing, West Sussex
04.2014 - 08.2023
Production Manager
Canon UK Ltd, Reigate, Surrey
08.2002 - 09.2013
Production Manager/Sales Manager
The 4-Print Services Limited, Copthorne, West Sussex.
07.2001 - 08.2002
Centre Manager
Kall Kwik Printing, Redhill, Surrey.
10.1995 - 06.2001
Branch Manager
UDO Reprographics, Covent Garden, London.
08.1991 - 09.1995
GCSEs - Secondary School
Thomas Tallis School
09.1986 - 06.1991
Primary School
Kidbrooke Park Junior School
01.1980 - 01.1986