Mark Batchelor
Snodland,Kent
Summary
Dedicated IT professional with expertise in remote desktop support, Microsoft Office Suite proficiency, and ticketing system management. Skilled in ITIL frameworks, user account setup, and mobile device management, with a strong focus on Microsoft 365 administration. Committed to enhancing organisational efficiency through effective technology solutions and aiming to advance in IT service management roles.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
IT Support Technician
Hidden Hearing Ltd
Maidstone, Kent
1996.12 - Current
- Supported over 600 end users with hardware and software issues.
- Administered changes to mobile phone contracts for 800 connections while liaising with suppliers.
- Conducted IT induction sessions for new employees.
- Maintained asset register by tracking laptops and printers.
- Utilised MDM platform for mobile devices including iPhones and iPads.
- Assisted colleagues in resolving complicated IT issues.
Education
NVQ Level 3 - Stand Alone Computer System Selection and Installation
Maidstone iTec
Maidstone 1996.02 - 1996.12
NVQ Level 2 - Using Information Technology
Maidstone iTec
Maidstone 1995.09 - 1996.02
GNVQ Level 2 - Business
Hugh Christie Technology College
Tonbridge 1994.09 - 1995.06
GCSEs -
Hugh Christie School
TonbridgeSkills
- Remote desktop support
- Microsoft office suite proficiency
- Ticketing system expertise
- ITIL frameworks
- User account setup
- Mobile device management
- Microsoft 365 administration
Affiliations
- Playing the Guitar
- Long walks with my dog
- Watching Sport
- Gardening
- Mobile Gaming
- Enjoying a good film
Accomplishments
Trained for and complete London to Brighton bike ride for charity.
Certification
- ITIL Level 3 Certification
- Nortel Meridian Telephone Administration
References
References available upon request.
Timeline
IT Support Technician
Hidden Hearing Ltd
1996.12 - Current
NVQ Level 3 - Stand Alone Computer System Selection and Installation
Maidstone iTec
1996.02 - 1996.12
NVQ Level 2 - Using Information Technology
Maidstone iTec
1995.09 - 1996.02
GNVQ Level 2 - Business
Hugh Christie Technology College
1994.09 - 1995.06
GCSEs -
Hugh Christie School