Summary
Overview
Work history
Education
Skills
Work availability
Quote
Timeline
AccountManager
Mark Baker

Mark Baker

Birmingham

Summary

Accomplished supply and distribution manager with strengths in personnel management, systems organisation and logistics oversight. History keeping materials moving smoothly and on-time with expert management of ongoing operations and special projects. Expert in coordinating dispatching and resolving problems. Logistical planner and team leader with supply management experience. Background in record-keeping and inventory control. Proactive, resourceful and results-driven professional. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Organised and dependable with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

22
22
years of professional experience

Work history

Warehouse operations manager

RS Connect
Coleshill, Warwickshire
11.2015 - 09.2023
  • Adjusted inventory levels to keep obsolescence and cost low.
  • Defined KPI targets to maintain solid standards of work in [Type] team.
  • Assessed staff and team performance and regularly actioned insights to fuel improvement.
  • Established operational and administrative procedures and enforced controls.
  • Investigated process faults and devised targeted solutions.
  • Reviewed purchasing, storage and distribution practices in line of industry advancements.
  • Liaised with customers and other departments to plan timely transportation of goods.
  • Minimised accidents and near misses with rigorous health and safety training.
  • Enforced safety measures and proper use of PPE.
  • Enhanced picking and packing output through targeted team coaching and feedback.
  • Planned logistics across international boundaries to reliably meet delivery requirements.
  • Coordinated dispatching of transport vehicles distributing goods across [Location].
  • Reduced safety hazards and fostered sustainability through careful sorting and disposal of refuse and recyclables.
  • Exceeded warehouse productivity targets with consistent operational oversight.
  • Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
  • Spearheaded improvements in warehouse operations and workflow to optimise efficiency.
  • Monitored warehouse safety and swiftly resolved hazards.
  • Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
  • Improved warehouse layout to maximise storage space.
  • Delivered performance appraisals to drive team productivity.
  • Operated forklifts and pallet jacks in alignment with safety protocols.
  • Briefed team on productivity targets and process changes.
  • Operated forklifts and low level order pickers with precision.
  • Analysed inventory reports to achieve strong product availability.
  • Oversaw records covering purchasing transactions, distribution flow and stock storage.
  • Reported daily warehouse performance data and updated company logs.
  • Overhauled existing systems to increase accuracy, reducing costs and waste.
  • Delegated tasks and coordinated warehouse workflow to support continuous productivity.
  • Planned work rotas to optimise team performance and target achievement.
  • Worked with supply chain professionals to monitor and replenish inventory levels.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed plans and strategies to promote continuous improvement.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Monitored and updated stock levels and inventory databases.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Displayed energy and enthusiasm in fast-paced environment.

Supervisor

Volkswagen Ventura Park / Sutton Coldfield VW
Birmingham, West Midlands
10.2001 - 10.2015
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Oversaw [Type] assembly work, directing activities from initial set up to final product packaging.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
  • Established and maintained organised working environment for team of [Number].
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Dealt with customer complaints and rectified product and service issues.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Maintained documents and records to comply with internal policies and external regulations.
  • Logged daily activities and notable incidents during production shifts.

Education

GCSEs -

Great Barr Academy
Birmingham

Skills

  • Target-driven
  • Safety regulations expertise
  • Systems evaluation
  • Budget analysis
  • Excel proficiency
  • Compliance standards
  • Logical reasoning
  • Forklift operation
  • Packing and picking
  • Coordination
  • Just In Time stock control
  • Warehouse processes
  • Team leadership and motivation
  • Warehouse maintenance
  • Warehouse operations coordination
  • Eye for accuracy
  • Team building
  • Problem-solving
  • Leadership

Management

  • Time management
  • Communication skills

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Warehouse operations manager

RS Connect
11.2015 - 09.2023

Supervisor

Volkswagen Ventura Park / Sutton Coldfield VW
10.2001 - 10.2015

GCSEs -

Great Barr Academy
Mark Baker