Mark Bailey
Haywards Heath,West Sussex
Summary
I can follow instructions and work under my own initiative I'm conscientious, efficient reliable and flexible. I'm a team player keen to learn new skills and I have a positive approach to commitment.
Overview
31
31
years of professional experience
21
21
years of post-secondary education
Work history
Parts Sales Executive
TPS Gatwick
Crawley, West Sussex
06.2024 - 04.2025
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Customer faced sales.
- Computer and telephone sales to retail and trade customers.
- Order and maintain stock levels.
- Maintained contact with customers throughout sales and pre-delivery process.
- Built rapport with new and existing customers.
Senior Parts Sales Executive
Pace Trade Parts Stellantis &You
Burgess Hill, West Sussex
07.2023 - 06.2024
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Responded promptly to customer queries.
- Customer faced sales.
- Computer and telephone sales to retail and trade customers.
- Order and maintain stock levels.
- Annual stock evaluation.
- Monthly stock adjustments.
- Warranty and surcharge exchange unit returns.
- Organize delivery multi drops.
- End of day cashing up banking.
Senior Parts Advisor
Baldocks of Wivelsfield
Wivelsfield, UK
06.2016 - 07.2023
- Customer faced sales
- Computer and telephone sales to retail and Trade customers
- Order and maintain stock levels
- Annual stock evaluation
- Monthly stock adjustments
- Warranty returns
- Surcharge exchange units
- Organize delivery multi drops
- Ebay sales
Parts Sales Executive
Vines of Gatwick BMW
Crawley, UK
09.2009 - 06.2016
- Customer faced sales
- Computer and telephone sales to retail and trade customers
- Order and maintain stock levels
- Assist accident repair department
- B.M.W accredited training
- Annual stock evaluation
- Monthly stock adjustments
- Warranty returns
- Surcharge exchange units
- Organize delivery multi drops
Parts Sales Advisor
Chandlers Brighton BMW
Portslade, UK
01.2002 - 09.2009
- Customer faced sales
- Computer and telephone sales to retail and trade customers
- Order and maintain stock levels
- B.M.W accredited training
- Annual stock evaluation
- Organize delivery multi drops
Parts Sales Representative
Bulldog Express Motor Factors
Portslade, UK
06.2001 - 12.2001
- Visiting trade customers to encourage the growth of the company through increased sales and stronger relations
Parts Sales Advisor
Lavender Motor Factors
Haywards Heath, UK
08.1996 - 06.2001
- Customer service to trade and retail
- Searching vehicle parts using automotive parts catalogues
- Becoming a team player and working under pressure
- Mixing vehicle paints
- Stock controlling
Car Valeter / Trainee Sales Executive
Carringtons of Hassocks
Hassocks, UK
08.1994 - 07.1996
- To valet vehicles to a high standard for sales forecourt and showroom display
- Weekend training was also given in sales and customer relations
Education
Btec National Diploma - Information Technology
Crawley College
Crawley 09.1993 - 06.1994
Btec first Diploma - Information Technology
Crawley College
09.1992 - 06.1993
GCSE - Maths C
Downlands Senior School
04.1989 - 06.1992
GCSE - English C
Downlands Senior School
04.1989 - 06.1992
GCSE - Double Science C
Downlands Senior School
04.1989 - 06.1992
GCSE - Geography C
Downlands Senior School
04.1989 - 06.1992
GCSE - Art D
Downlands Senior School
04.1989 - 06.1992
GCSE - French E
Downlands Senior School
04.1989 - 06.1992
Skills
- Product knowledge
- Upselling expertise
- Brand awareness
- Customer Service
- Customer relations
- High-volume Inbound and outbound calls
- Order processing
- Promotions
Affiliations
- Photography, Car detailing and DIY are my hobbies. Motorsport, Football and I also enjoy doing my own car maintenance are my interests.
Timeline
Parts Sales Executive
TPS Gatwick
06.2024 - 04.2025
Senior Parts Sales Executive
Pace Trade Parts Stellantis &You
07.2023 - 06.2024
Senior Parts Advisor
Baldocks of Wivelsfield
06.2016 - 07.2023
Parts Sales Executive
Vines of Gatwick BMW
09.2009 - 06.2016
Parts Sales Advisor
Chandlers Brighton BMW
01.2002 - 09.2009
Parts Sales Representative
Bulldog Express Motor Factors
06.2001 - 12.2001
Parts Sales Advisor
Lavender Motor Factors
08.1996 - 06.2001
Car Valeter / Trainee Sales Executive
Carringtons of Hassocks
08.1994 - 07.1996
Btec National Diploma - Information Technology
Crawley College
09.1993 - 06.1994
Btec first Diploma - Information Technology
Crawley College
09.1992 - 06.1993
GCSE - Maths C
Downlands Senior School
04.1989 - 06.1992
GCSE - English C
Downlands Senior School
04.1989 - 06.1992
GCSE - Double Science C
Downlands Senior School
04.1989 - 06.1992
GCSE - Geography C
Downlands Senior School
04.1989 - 06.1992
GCSE - Art D
Downlands Senior School
04.1989 - 06.1992
GCSE - French E
Downlands Senior School
04.1989 - 06.1992
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