Mariza de Pina

As a Sales Assistant in a footwear retail environment, I provided exceptional customer service by understanding individual needs and offering tailored product recommendations.

I quickly gained in-depth knowledge of product lines, including fit, style, and functionality, allowing me to guide customers toward the ideal purchase with confidence.

My approachable and professional manner helped build strong relationships with regular customers, encouraging loyalty and repeat business.

I managed transactions efficiently, handled returns with care, and maintained an organised, visually appealing store layout.

Always attentive to detail, I ensured accurate pricing and stock levels, supported promotional updates, and contributed to a welcoming atmosphere that enhanced the overall shopping experience.

As a Store Manager in a fashion retail store specialising in denim, I was responsible for overseeing all daily operations, driving sales performance, and delivering exceptional customer service. I led a team of 9 staff members, providing regular training and coaching to ensure strong product knowledge—especially regarding denim fit, fabric, and styling.

Through effective leadership and clear goal-setting, the team consistently met and exceeded sales targets. I implemented impactful visual merchandising strategies that highlighted seasonal collections and promotions, increasing foot traffic and conversion rates.

Additionally, I managed stock control, coordinated deliveries, and used sales data to guide inventory decisions and optimise team scheduling. With a hands-on approach, I built strong customer relationships, resolved issues promptly, and maintained a clean, organised, and brand-aligned store environment.

Completed a waitress internship at a hotel, gaining hands-on experience in delivering high-quality service in a fast-paced hospitality environment.

Supported the restaurant team in welcoming guests, taking orders, serving food and beverages, and ensuring a pleasant dining experience. Developed strong communication and teamwork skills while maintaining a professional and friendly attitude under pressure.

Assisted with table setup, cleanliness, and compliance with hygiene standards. Handled guest requests efficiently and resolved minor issues to ensure customer satisfaction. Gained valuable insight into hotel service standards, guest relations, and the importance of attention to detail in luxury service.