Marius Alexandru Golgojan

Currently I am the Head of operations for Virgin Active with my activity being based in Fulham.

As Head of Operations, I am responsible for creating policies to help achieve strategic goals and coordinate business operations to fulfil customer or client expectations. I am also ensuring compliance with all relevant local and international laws regarding the operational side of the business, such as data management and safety standards. I manage resources to ensure appropriate levels of production, materials and staffing in all divisions. As the Head of Operations, I maintain relationships with suppliers, clients, customers and other stakeholders and provide a point of escalation for any customer service issues that arise.

I also oversee the work of my Operations team that involves H&S compliance, Brand standards, Costumer relations management, HR.

• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Part of the role as Operations manager, I used to manage the biggest lifeguard team in Virgin Active and the member care team. I oversee the smooth running of H&S, Brand standards, CRM Dynamics as a fist tier of escalation, lifeguard training (competent person for Fulham), overseeing both member care and lifeguard Rota's and Shop-works, 1to1’s with both teams, Safety lookout, I-TUS, recruitment for both member care and lifeguard team.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Analysed and reported on key performance metrics to senior management.

I started working for Virgin Active Fulham as a lifeguard in April of 2018 and progressed to the position of Service manager within two months. As a service manager I oversaw the lifeguard team but also the smooth running of the building in partnership with the building services team. In September of 2018 the position for all Service managers in Virgin Active got redundant and got offered the lifeguard supervisor position, which was basically the same but with more management responsibilities.

• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Monitored safety of guests in and around swimming pool.
• Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
• Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
• Recorded daily activity logs and incident reports for tracking purposes.

In December of 2016 I moved to the UK and got my first job as a customer assistant in Tesco – Putney Store, and through hard work and determination in three months I managed to get the Shift leader position.

As a shift leader I oversaw the smooth running of the shop, staff Rota, stock counts as well as orders. In July of 2017 I was awarded the Tesco Super Star award and got promoted to the store manager position.

• Enforced company policies and regulations with employees.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained new employees and delegated daily tasks and responsibilities.

The main responsibilities within my role here were to manage the team selling car parts products through the vast online system that the company has built. I oversaw the training and development of the staff members through their Academy courses and dealt with daily stock management checks and made sure the whole operation ran smoothly. I oversaw the stock deliveries, till and cash flow management and opening and closing the branch.

• Created and implemented sales strategies to successfully meet company targets.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Drove team revenue totals by bringing in top sales numbers.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Trigo is one of the largest quality control providers with worldwide services in the car and aeronautics industries that have in their portfolio companies like Audi, VW, Lamborghini, Renault, Nissan, Boeing Aerospace, and Dacia.

I oversaw the purchases, managing two teams (36 people) from two different countries (Romania and Hungary) that oversaw providing all necessary equipment for the day-to-day operation.

I was also in charge of negotiating the contracts with our suppliers, authorizing purchases and managing costs.

• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Monitored expenditures to mitigate risk of overages.
• Monitored and coordinated workflows to optimize resources.
• Formed strategic partnerships and connected with potential clients to drive business development.

After finishing the mandatory term in the Army in May 2012 I decided to enrol into the Mountain rangers which is a special unit task force and a branch part of the Romanian Army-Elite Mountain troops – Romanian land forces 2nd Mountain Troops Brigade Brasov

• Gained strong leadership skills by managing projects from start to finish.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

I founded this company together with my family. A small business dealing with the identifying and delivering car parts to small car parts shops. I managed the operation, stocks, delivery routes and training staff.

• Conducted target market research to scope out industry competition and identify advantageous trends.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Created and monitored promotional approaches to increase sales and profit levels.
• Identified business development challenges and customer concerns for proactive resolution.