Marius Lagunavicius
Sheffield
Summary
Highly motivated and adaptable individual with a keen enthusiasm for learning and a strong drive for success. Demonstrated reliability and exceptional organisational skills, enabling efficient performance across various roles. Possessing valuable expertise in customer relations, team leadership, communications, facility management, and conflict resolution. Proven ability to thrive under tight schedules and pressure, while maintaining a professional demeanor. A collaborative team player, yet equally self-motivated and adaptable to evolving work environments. Eager to leverage these qualities to make a significant and positive impact in any professional setting.
Overview
9
9
years of professional experience
Work history
Operations Supervisor
GoPuff
Sheffield
2021.07 - Current
- Championed a customer-centric approach, ensuring exceptional service throughout all operational activities.
- Efficiently managed staffing schedules for employees and delivery partners, resulting in improved operational efficiency and a reduction of over 30% in overall CPO (Cost Per Order).
- Monitored daily and weekly KPIs, devising and implementing effective improvement strategies to consistently maintain a top 5 ranking out of 37 sites across the UK.
- Minimized discrepancies by providing comprehensive training to employees on best practices, policies, and procedures.
- Enhanced operational efficiency and reduced labour expenses by developing and optimising standard practices.
Material Resource Planner
Hilton Seafood
Grimsby
2020.01 - 2021.03
- Managed external storage stocks, mailbox, transport bookings, and phone inquiries, ensuring smooth operations and effective communication.
- Received and documented raw materials into stock using Sage, maintaining accurate inventory records.
- Led weekly stock check meetings, delivering comprehensive presentations to board members and conducting thorough examinations of externally stored stock.
- Proactively identified and resolved discrepancies, swiftly ensuring optimal company productivity levels.
- Identified production optimization opportunities, resulting in an impressive 70% reduction in holding stock levels.
- Successfully increased production output and decreased costs through strategic external inventory utilization.
Shift Manager
Icelandic Group
Grimsby, NEL
2017.10 - 2020.01
- Spearheaded productivity initiatives, optimizing team efficiency by organizing resources such as people, materials, labels, and products to minimise time wastage.
- Monitored team performance through KPIs and effectively communicated feedback to drive continuous improvement.
- Provided strong leadership and direction to employees, supervising activities to maximise productivity and operational efficiency.
- Conducted regular monitoring of stock levels and inventory quality, ensuring accurate stock management.
- Focused on enhancing staff capabilities and customer satisfaction by maintaining and imparting exceptional product knowledge.
- Achieved an impressive 30% reduction in CPP (Cost Per Pack) through efficient people and performance management strategies.
Customer Advisor
Communities Advice Centre
Grimsby, NEL
2017.05 - 2017.08
- Offered diverse support to the public, including translating services, legal advice, job search assistance, and community aid.
- Demonstrated excellent interpersonal skills and utilised effective conflict resolution techniques to successfully address and resolve customer issues.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Responsively handled customer and client inquiries via mail, e-mail, and phone calls, ensuring prompt and satisfactory responses.
- Achieved a notable 15% increase in overall customer acquisition by implementing effective social media marketing strategies.
Education
BA Hons - Business Management with Marketing
University of Hull
Hull, Kingston upon Hull10.2018
Skills
- High attention to detail
- Able to motivate staff with enthusiasm, empathy and experience
- Flexible and adaptable
- Excellent time management
- Able to build good rapport with customers and staff
- Effective written and verbal communication skills
- Excellent people skill
- MS and Excel literate
- Team supervision
- Inventory oversight
- Business administration
- Quality control
- Full UK drivers license
Timeline
Operations Supervisor
GoPuff
2021.07 - Current
Material Resource Planner
Hilton Seafood
2020.01 - 2021.03
Shift Manager
Icelandic Group
2017.10 - 2020.01
Customer Advisor
Communities Advice Centre
2017.05 - 2017.08
BA Hons - Business Management with Marketing
University of Hull