Marius Havenga

• Corporate Office EMEA Communications Programme Manager.
• Responsible for planning, support, and delivery of communication work streams across several Programmes.
• Delivered the Communications work stream for the implementation of the Consumer Duty regulations.
• Provided support to the incumbent Communications interns during their year at BNY Mellon | Pershing

• Technical work stream Project Manager/Lead for the delivery of self-service software and hardware roll-out of Multifunctional Devices to a leading High Street band.
• Prepared and managed project plans from end to end, meeting required milestones.
• Implemented and maintained systems for successful planning and project management.
• Built and nurtured professional relationships with wide range of stakeholders.
• Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
• Used project management tools and techniques for positive, successful outcomes.
• Developed and maintained project timescales, providing contingency planning to support timely completion.
• Managed scope content, informing stakeholders of project scope and change implications.
• Acted as single point of contact for stakeholders.
• Worked flexible hours, covering nights, weekends and bank holidays.

• Business Programme Manager for the setup and management through to delivery of a Prepaid Card product for a client in Austria.
• Set team priorities, maintained schedules and monitored performance for optimum results.
• Collaborated with senior stakeholders and external partners, influencing direction in complex environments.
• Established consensus across diverse stakeholder group for alignment with programme goals.
• Worked flexible hours, covering nights, weekends and bank holidays.

• IT Project Manager for Small Change projects
• Assured project documentation followed internal quality standards.
• Prepared and managed project plans from end to end, meeting required milestones.
• Implemented and maintained systems for successful planning and project management.

• Migration Project Manager for the core banking system migration for Gibraltar International Bank.
• Acted as single point of contact for stakeholders.
• Developed and maintained project timescales, providing contingency planning to support timely completion.
• Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
• Delivered products and services in line with agreed arrangements and contracts.
• Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
• Built and nurtured professional relationships with wide range of stakeholders.
• Used project management tools and techniques for positive, successful outcomes.
• Managed scope content, informing stakeholders of project scope and change implications.
• Prepared and managed project plans from end to end, meeting required milestones.
• Created and established BAU Change Processes and implemented these following the successful migration.

• Several contracts during this time period across locations in Newcastle, Norwich, and Chester, covering:
• Device Fraud prevention during application as part of the wider Digital Bank programme - prepared requirements for the Request for Service, shortlisting, scoring, and evaluation of potential 3rd party providers.
• Mortgage Transformation Programme - Policy Review, Affordability & Stress Testing, Mortgage CAIS, Mortgage Scoreboard Rebuild, Pre-Qualification (Soft footprint Credit Search).
• Creation and implementation of the migration runback for Fraud - tracking and management of first occurrences during migration go-live.
• Planning of the Contact Centre Operational Set-up, led the Payments Project Managers and Business Analysts in the successful completion of MasterCard and WorldPay certification.
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• Responsible for all Regulatory and mandatory Credit Card change on the legacy Lloyds Banking Group Platform.
• Mentored a new Project Manager assigned to the programme.
• Created, established and ran Programme governance, working groups, steering meetings, reporting into the the Head of Business Change on a regular basis.

• Stand-up of the new Joint Venture Fuel Card programme and the European Shared Platform stand-up preparation for the migration of 9 European clients.
• Created the Programme Structure, Work Breakdown Structure, governance and reporting to the COO of the new Joint Venture business.
• Recruited the project team, set up Project Management, Business Readiness, and Testing for the new platform.
• Lead and facilitated the stand-up of the ne w instance of the shared platform and the preparation for the migrations to this platform.
• Managed teams across cultural and geographical time zones.

• Joined TSYS Prepaid to lead the set-up of the newly acquired TSYS Prepaid Platform (Europe) and the on-boarding of the first UK Banking clients and their subsequent Prepaid product launches (RBSG, LBG, Norwich Union, AIB, BOI, MBNA).
• Worked closely with TSYS US on site in Columbus Georgia, Alpharetta Georgia, New York as well as the IT team based in Madrid, Spain over a period of 12 months to enable the new platform and ensure the successful on-boarding of clients.
• Promoted to Associate Director (Senior Project/Programme Manager) Credit Cards in 2008. Responsible for the Credit Card and Value-Added Project Change for a number of Banking Clients, including RBSG, Credit Suisse, HRG, Degussa Bank, Barclay Card.
• Seconded to TSYS Compliance for 2 years to establish, structure, and run the TSYS PSD programme across all TSYS Banking Clients, some 30 clients and comprising of 80 projects over a 12-month period.
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Several roles:

• Consumer Finance Inbound Call centre for the initial 9 months, establish a clear understanding of MBNA Customer Service.
• Insurance Sales Development Account Manager, responsible for the promotion of ancillary insurance products in support of the Credit Card product offering within Outbound Telemarketing and Card Activation.
• Insurance Educator responsible for the education of new MBNA staff in respect of insurance products as well as the delivery of Feedback and Coaching education to new and established staff members.
• Insurance Project Manager to lead the Insurance element of the Bank wide system migration from. Experian’s Cardpac system to the internal MBNA systems. Promoted to Senior Project Manager following the successful system migration.
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• Counselled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
• Assessed clients' financial requirements to devise bespoke investment plans.
• Maintained up-to-date knowledge of legislation and policy changes.
• Supported clients in setting clear financial goals with plans to achieve them.

• Financial adviser and District Manager
• Recruited, managed and developed a highly successful team of financial advisers.

• Military Service through conscription, followed by several tours of duty as per the military requirements during that period.
• Coached teams on emergency situation preparedness, tactical planning and weapon use, maximising safety.
• Led fire team during infantry dismounted battle drills and situational training exercises, providing maximum safety.
• Administered first aid and followed basic lifesaving procedures in emergency situations.
• Patrolled designated coverage areas and evaluated terrain for defensive use.
• Responded to emergencies with speed, coherence and knowledgeable assistance.
• Preserved up-to-date mission objectives knowledge by researching intelligence targets for understanding in geopolitical context.
• Operated weaponry and communication systems.
• Remained composed and focused in highly stressful situations.
• Analysed data in demanding environments, producing accurate insights with strong reasoning abilities.
• Trained in combat and weaponry to meet field demands.

• Established the Sales department, lead and managed a team of sales people.
• Created the processes for the department and ensured that sales staff were trained.
• Owner and founder of Carguard, light construction.

• Taught Afrikaans and Geography up to Matric level.
• Identified key Learning Objectives (LO)s and provided lesson breakdown to set expectations.
• Planned and supervised educational excursions for enhanced student engagement.
• Engaged students with lesson materials by building positive rapport.
• Transformed complex concepts into understandable, useful information for improved subject comprehension.