Marita Der Calousdian
Sutton,Surrey
Summary
Highly skilled professional with a strong focus on customer service and satisfaction in the travel industry. Demonstrates exceptional problem-solving abilities, meet client expectations. Adept at communicating with suppliers and knowledgeable in trade laws. Possesses excellent organizational skills, a customer-focused approach, and expertise in handling difficult customers. Experienced in customer relationship management, sales techniques .Committed to delivering outstanding customer service with patience and empathy.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work history
Sales Associate
HealiLife
London
11.2020 - 01.2022
- Process monetary transactions with cash and credit card. Engage with customers in a sincere and friendly manner.
- Recommend merchandise to customers based on their needs and preferences. Ordering and receipt of merchandise, refill and rotate items on shelves to maintain well-stocked inventory. Answered all customer queries such as assisting customers to source specific products and giving advice on product selection.
Travel Consultant
Montrose Travel
California
09.2016 - 12.2019
- Coordinate transportation, accommodations, and itineraries for domestic and international trips for clients based on client's needs, budgets, and expectations. Develop client intake forms and interview processes that enhance the ability to understand client requirements and led to a 20 percent increase in customer satisfaction. Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create deals that saved clients and average of 25 percent per trip. Utilize the latest sales techniques to up sell products and services to enhance client's overall experience. Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
Independent Travel Agent
Home based
California
11.2012 - 08.2016
- Coordinated with vacation club members to book the flights, accommodations, and other components of their trips. Answered questions of current and prospective clients about the vacation club and the benefits of purchasing packages and experiences. Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary, and other last-minute problems. Educated clients on travel requirements for international destinations, including visas, vaccinations, passports, and customs.
Travel Agent
Viking River Cruises
California
08.2011 - 07.2012
- Handling all aspect of calls and booking for Air, to ensure all reservations were properly booked, work close with clients regarding their itinerary and travel arrangement, confirm booking and notify clients of luggage, insurance, medical, passport, visa and currency requirements.
Travel Agent
Archer Travel
California
07.2001 - 10.2009
- Booking national and international flight tickets including hotel reservations. Monitoring bookings throughout the working day. Complying with all airline rules and regulations, tariffs and other industry requirements. Dealt with different airline/airfare contracts and pricing structures. Worked closely with other travel agents for their booking and ticketing.
Education
Diploma - Travel & Tourism
S.S.I. Institute
Munich 09.1987 - 06.1989
Skills
- Communicating with suppliers
- Knowledge of trade laws
- Customer-Focused approach
- Handling difficult customers
- Customer relationship management
- Customer Service
- Confident communicator
- Sales techniques
- Outstanding customer service
- Patience and empathy
Languages
English
Advanced
German
Intermediate
Armenian
Fluent
Farsi
Fluent
Timeline
Sales Associate
HealiLife
11.2020 - 01.2022
Travel Consultant
Montrose Travel
09.2016 - 12.2019
Independent Travel Agent
Home based
11.2012 - 08.2016
Travel Agent
Viking River Cruises
08.2011 - 07.2012
Travel Agent
Archer Travel
07.2001 - 10.2009
Diploma - Travel & Tourism
S.S.I. Institute
09.1987 - 06.1989