Marissa Forbes

• Maintained updated curriculum knowledge for expert student guidance.
• Planned inspiring extracurricular activities for well-rounded student socialisation and development.
• Identified student strengths and weaknesses, providing constructive feedback to improve results.
• Developed personalised tutoring plans, helping students with academic challenges to improve individual test scores.

• Built and nurtured customer loyalty by remembering personal preferences.
• Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
• Inspected completed orders, verifying against ticket and quality standards.
• Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.

I worked as a mealtime support volunteer on the elderly ward at Kings College Hospital London. This included talking to patients, cleaning their bedside tables and preparing and distributing meals to them.

I demonstrated the ability to communicate effectively and empathetically with patients, families, and healthcare professionals. I displayed compassion and empathy towards patients, providing emotional support and companionship during challenging times. I managed tasks efficiently, prioritising responsibilities and maintaining a organised work environment.