Marisa Gina Benedettini
Lowestoft
Summary
Detail-oriented professional with proven time management skills and ability to work independently or collaboratively. Recognized for meticulous attention to detail and a supportive approach to team dynamics. Holds a full clean driving licence, reflecting commitment to safety and responsibility.
Friendly and approachable, with strong communication and organisational skills. Proficient in customer service and team member support ensuring smooth and pleasant interactions in an harmonious environment. Committed to enhancing customer experiences and driving success in all roles throughout an organisation.
Overview
8
8
years of post-secondary education
44
44
years of professional experience
Work history
Bar/box office assistant/house manager
Seagull Theatre
Lowestoft, Suffolk
2023.06 - Current
- Provide a timely and efficient ticketing service using ticketing software.
- Greet customers warmly, enhancing overall customer experience.
- Serve a range of drinks and snacks ensuring optimum customer satisfaction.
- Manage cash and card transactions accurately.
- Handle phone enquiries politely, ensuring customer satisfaction and timely responses.
- Liaise with other team members to coordinate show timings.
- Resolve customer queries to maintain a positive environment for everyone.
- Assist customers with special needs in order to offer an accessible and supportive atmosphere.
- Contribute to promotional activities, increasing event awareness and attendance.
Retail worker
Salvation Army
Norwich, Norfolk
2020.06 - 2022.05
- Operated cash register accurately, processing cash and card transactions promptly to enhance customer experience.
- Processed customer returns and exchanges at service desk, ensuring swift resolution and customer satisfaction.
- Received deliveries and displayed goods on shopfloor to maximise product availability and improve shopping experience.
Recovery College Tutor
Norfolk & Suffolk NHS Foundation Trust
Norwich, Norfolk
2015.08 - 2019.11
- Delivered educational sessions on key well being topics, increasing participants' knowledge and understanding.
- Provided emotional support to individuals experiencing stress, promoting resilience and coping mechanisms.
- Encouraged respectful interactions to create a positive group dynamic during group sessions, contributing to a positive and inclusive experience for all attendees.
- Collaborated with professionals to enhance service delivery and meet diverse needs of attendees.
Senior Medical Secretary
National Hospital for Neurology & Neurosurgery
London, UK
2000.03 - 2001.09
- Coordinated appointments with diagnostic tests and procedures to provide a seamless service.
- Drafted correspondence on behalf of physicians to resolve patient queries promptly and effectively.
- Built strong relationships with patients through an empathetic approach.
- Registered information on the database, ensuring accuracy and timeliness of patient details.
- Organised and maintained medical records to improve data retrieval speed and accuracy.
IT support worker
South London & Maudsley NHS Trust
Beckenham, Kent
1999.09 - 2000.02
- Provided first line telephone support to Trust workers, resolving issues efficiently and enhancing user experience.
- Allocated calls to engineers, facilitating prompt resolution and optimising workload management.
- Input licence information for pre-millennium audit of IT equipment, ensuring compliance and accuracy.
Medical Secretary
South London & Maudsley NHS Trust
Camberwell, Southwark
1993.07 - 1999.09
- Prepared correspondence, audio transcription, and reports, contributing to effective communication and documentation within the department.
- Provided administrative support to medical staff and hospital personnel, enabling efficient workflow and improved service delivery.
- Coordinated high volume of details and tasks, ensuring accuracy and timely completion to meet critical deadlines.
Student Nurse/Outreach Worker
Parkside Health Authority
Paddington, City of Westminster
1987.07 - 1992.09
- Evaluated clients' mental health requirements during home visits.
- Improved patient comfort by providing personalised care and attention.
- Streamlined communication between doctor and patients by explaining medical jargon simply and clearly.
- Maintained accurate medical records, enhancing efficiency in treatment plans.
- Undertook RGN graduate training programme at St Mary’s Hospital.
Weekend Receptionist/Animal Care Assistant
Forest Gate Veterinary Surgery
Forest Gate, Newham
1982.06 - 1987.07
- Managed front desk reception, answering phones, greeting clients, scheduling appointments and taking payments contributing to smooth running of weekend clinics.
- Supported veterinary surgeons in animal care during examinations, treatments, and euthanasia, contributing to overall patient welfare.
Education
AAT Level 2 Certificate - Accounting
West Suffolk College
Bury St Edmunds, Suffolk 2023.09 - 2024.10
Excel Beginners & Intermediate - Excel
West Suffolk College
Thetford, Norfolk 2024.03 - 2024.06
BSc - Nutrition
University of London
London 1982.10 - 1985.06
A levels - Biology, Chemistry, Maths
Valentines High School
Ilford, Redbridge 1980.09 - 1982.06
10 O levels - Maths, English, French, Economics
Ilford County High School for Girls
Ilford, Redbridge 1978.09 - 1980.06
Skills
- Customer service
- Attention to detail
- Time management
- Team collaboration
- Full clean driving licence
RECREATIONAL PURSUITS
Walking my two Romanian rescue dogs.
Affiliations
- Yoga, pilates, energy work, reading, crime drama, theatre
References
References available upon request.
Timeline
Excel Beginners & Intermediate - Excel
West Suffolk College
2024.03 - 2024.06
AAT Level 2 Certificate - Accounting
West Suffolk College
2023.09 - 2024.10
Bar/box office assistant/house manager
Seagull Theatre
2023.06 - Current
Retail worker
Salvation Army
2020.06 - 2022.05
Recovery College Tutor
Norfolk & Suffolk NHS Foundation Trust
2015.08 - 2019.11
Senior Medical Secretary
National Hospital for Neurology & Neurosurgery
2000.03 - 2001.09
IT support worker
South London & Maudsley NHS Trust
1999.09 - 2000.02
Medical Secretary
South London & Maudsley NHS Trust
1993.07 - 1999.09
Student Nurse/Outreach Worker
Parkside Health Authority
1987.07 - 1992.09
BSc - Nutrition
University of London
1982.10 - 1985.06
Weekend Receptionist/Animal Care Assistant
Forest Gate Veterinary Surgery
1982.06 - 1987.07
A levels - Biology, Chemistry, Maths
Valentines High School
1980.09 - 1982.06
10 O levels - Maths, English, French, Economics
Ilford County High School for Girls
1978.09 - 1980.06