Marisa Samuel

Responsible for hosting, drink preparation, financial reporting and cleaning. All rounded position made imperative to maintain strict time management and organisation during peak months due to school summer holidays.

• Consistent initiative taken in communication to staff and preparation for incoming customers, ensuring streamline workflow and efficiency.
• Handled financial and cleaning daily reports each shift for management, ensuring accuracy and organisation.
• Successfully adapted to and managed multiple priorities simultaneously during high-volume periods and periods of staff shortages, maintaining strong focus on customer satisfaction.

Responsible for drink preparation, noting orders and coordinating with kitchen staff to ensure high quality meals and maintain great service for customers during busy periods, including St Andrew's University Graduation and the 150th Open Championships 2022.

• Awarded best number of sales in finest wines and steaks during 150th Open Championships, generating larger profits for the company.
• Effectively multitasked with good time management in fast-paced environment and consistent communication to the team.
• Successfully resolve problems with displeased customers, using problem solving and communication skills, to increase customer satisfaction.

Redesigned a mandatory training module for entrant students. Personal responsibility was leading the Diversity workshop to increase engagement in design by creating a more interactive website, and network with societies/stakeholders to produce introductory videos.

• Networking with workshop organisers and university societies to collaborate on video production and propose areas of improvement for the workshop.
• Assisted team members in their designated workshops to offer another perspective and provide support.
• Strengthened leadership, teamwork, and entrepreneurship skills from weekly workshops on skill development and applying knowledge onto the project.