Marisa López Bell
Manchester (Salford/Irlam),UK
Summary
Motivated Adminisrative & Customer service Representative for 10 years. I have a strong interest in helping people, organisations, etc; and I'm very open minded and willing to learn new skills.
Born in the UK but lived in Spain from the age of two.
I have a degree in Japanese studies from Universidad Autonoma de Madrid, this covered all aspects of Japanese life.
I came to the UK in 2014 after finishing University; looking for better opportunities here. I was employed as a chef in a popular pub chain, although I enjoy cooking this is not the career path I would like. I would ideally be looking for employment in administration, HR, customer support, perhaps somewhere I can use my language skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Customer service & warehouse admin
Antonelli Bros LTD
02.2020 - Current
- Taking orders, inputting them onto the system, both over the phone and on email
- Liaising with customers to determine what product is best for them, help with prices or any issues or questions they have
- Invoicing daily and dealing with any customer queries about these
- Handling and assessing customer complaints
- Crediting where needed
- Communicating with all teams internally to get orders out of the door and providing the best experience for customers
- Dispatch of orders through the system, making sure every parcel/pallet has the necessary paperwork on
- Booking and organizing transport (with couriers, deliveries, collections, international, external or if internal deliveries) Checking order paperwork to see if stock and dates are correct and subsequently checking, allocating and amending/fixing the issues that may arise
- Communicating with the factory on needed stock
- Communicating with customer services regarding orders (customer needs, delivery instructions, etc) Interacting with warehouse staff to make sure any issues are taken care off or any questions are answered
- Imputing stock daily into the system
- Managing stock
- Helping organize weekly internal transport runs
- Liaising with accounts department to make sure customers have paid before goods are handed over.
Receptionist/Admin
The Robert Street Hub LTD and I SAW IT FIRST
02.2017 - 09.2019
- Meeting and greeting all visitors
- Answering emails and telephone calls in regard to the business/businesses
- Filing and organising all business paperwork
- Receiving and distributing all mail and packages, also sending normal mail and organising courier services
- Ordering all stationery requirements and anything pertaining to the business/businesses
- Ordering and receiving lunch for approx
- 70 people with all different dietary requirements
- Organising contracts with suppliers for the business/ building requirements, i.e
- Waste management contracts, pest control contracts, hygiene contracts, etc
- Liaising with maintenance in all aspects of the care of the building
- Handling any office problems, listening to staff needs, solving them or passing them on to management
- PA duties including transport reservations, hotels etc
- For the direction and other members of staff
- Liaising with the accounts departments, regarding orders and receipts from the various departments
- When required, going to other businesses off site (but coming under the same business umbrella) to help with administration and accounts
- Being the go to first aider and fire marshal.
Head Chef
Biscot Mill Hungry Horse
01.2014 - 01.2015
Supervisor/Admin & reception
Jump Arena Luton
01.2016
Part-time job
López Management
Education
Bachelor - Language
Autonomous University of Madrid
Spain 09.2009 - 09.2014
GCSEs - Humanities
IES Jorge Guillen
SpainSkills
- Bilingual (English & Spanish)
- Administrative skills
- Reception
- Word, Excel
- Customer Service
- Multitasking
- Attention to Detail
- Data Entry
- Organisational skills
- Mail handling
- Document management
- Prioritising and time management
- Task delegation
Languages
English
Native
Spanish
Native
Japanese
Elementary
Timeline
Customer service & warehouse admin
Antonelli Bros LTD
02.2020 - Current
Receptionist/Admin
The Robert Street Hub LTD and I SAW IT FIRST
02.2017 - 09.2019
Supervisor/Admin & reception
Jump Arena Luton
01.2016
Head Chef
Biscot Mill Hungry Horse
01.2014 - 01.2015
Bachelor - Language
Autonomous University of Madrid
09.2009 - 09.2014
Part-time job
López Management
GCSEs - Humanities
IES Jorge Guillen
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