Marion Ofori
Manchester,UK
Summary
Knowledgeable individual seeks opportunity in specialist role to deliver subject insight for improved team understanding. Educates and engages using excellent interpersonal skills for informed decision-making. Flexible and responsive for adaptable services tailored to business needs.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Specialist
Apple Inc
Manchester, Greater Manchester
2023.09 - Current
- Improved specialism expertise through regular training and development.
- Built relationships internally and externally to progress business growth.
- Delivering outstanding client experiences, offering knowledgeable counsel on Apple's extensive product ecosystem, and contributing to the team's overall success are the main focuses of my job
- Acted as a trusted advisor by informing clients about Apple products and services such as iCloud, Apple Music, AppleCare, and software programmes like Pages, Numbers, and Keynote
- Effectively identifying and fixing hardware and software problems, frequently on the spot, to improve customer satisfaction and speed up service times.
Domestic Assistant
Northampton General Hospital, NHS
Northampton, Northamptonshire
2021.06 - 2023.01
- Maintained a prominent level of cleanliness in wards including patient rooms, hallways, and communal areas, demonstrating strong attention to detail, whilst providing a professional and quality service
- Provided secure environments for residents and staff, practising safe systems of work and strictly adhering to COSHH regulations.
- Provided excellent customer service by assisting patients and their families with any requests or questions, demonstrating a willingness to go beyond to support others.
- Maintained high levels of resident satisfaction, promptly reporting feedback and complaints to management.
- Thoroughly cleaned and sanitised communal areas in line with health and safety standards.
Events People
Event Services
Northampton
2019.07 - 2021.01
- As an SIA security, I maintained a safe and secure environment by identifying any anti-social behaviour, theft, and criminal activities as standards in the industry were of high quality.
- Communication was key with clients, team members and the public to guarantee an efficient operation of security measures.
- As a cash handling staff, I processed an average of 100 transactions per hour during peak periods, highlighting strong time management skills and developing effective communication skills to ensure smooth transactions and resolve any issues that arose.
- As a traffic management operative, I successfully identified and resolved traffic related problems, such as accidents, road closures and detours resulting in a smooth flow of traffic and minimal disruptions.
Education
Bachelor of Arts - International Business Management
Manchester Metropolitan University
Manchester 2021.09 -
A-Levels -
Northampton Academy Sixth Form
Northampton, Northamptonshire 2019.09 - 2021.06
GCSEs -
Northampton Academy Secondary School
Northampton, Northamptonshire 2015.09 - 2019.06
Skills
- Outstanding communication
- Cash management
- Technical Support
- Problem solving
- MS Excel, PowerPoint, Word
Interests
Dance, Basketball, Swimming, Gym & Fitness, Organising Events, Networking, Personal Development
Languages
English
Fluent
Italian
Fluent
Ghanaian/Twi
Fluent
Certification
JPMorgan Investment Banking Virtual Experience Program on Forage – June 8th, 2023
Conducted market research, provided investment recommendations, and capital-raising services to clients. Assisting with mergers and acquisitions, capital market transactions, corporate finance, and financial advisory services.
Timeline
Specialist
Apple Inc
2023.09 - Current
Bachelor of Arts - International Business Management
Manchester Metropolitan University
2021.09 -
Domestic Assistant
Northampton General Hospital, NHS
2021.06 - 2023.01
A-Levels -
Northampton Academy Sixth Form
2019.09 - 2021.06
Events People
Event Services
2019.07 - 2021.01
GCSEs -
Northampton Academy Secondary School
2015.09 - 2019.06