Marion Fiddler
Birmingham
Summary
Experienced manager with focus on retail operations in charity shops. Capable of increasing sales and improving customer satisfaction through team leadership and strategic merchandising. Skilled in volunteer coordination, inventory management, and community outreach to drive shop success.
Overview
12
12
years of professional experience
Work history
Charity shop manager
Cancer research uk
Birmingham
2022.08 - Current
- Recruited, trained, and motivated volunteer teams to ensure effective operations.
- Handled any issues or complaints professionally, maintaining good relationships with customers and volunteers alike.
- Increased customer satisfaction with friendly service and professional approach.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
- Maintained clean and well-organised shop environment for a welcoming shopping experience.
Assistant manager
Cancer research uk
Birmingham
2014.09 - 2022.08
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
Education
AAT - Accounting
Open university
BirminghamGCSEs - Art
Hillcrest girl school
BirminghamGCSEs - Maths
Hillcrest girl school
Skills
I have excellent knowledge and experience in how a charity shop works from house keeping to health and safety Good customer care is essential for the running of a business as well as back of house I work well as a team but can also manage day to day duties alone I have developed a passion for the charity sector and take my role very seriously maintaining daily challenges and weekly targets
Timeline
Charity shop manager
Cancer research uk
2022.08 - Current
Assistant manager
Cancer research uk
2014.09 - 2022.08
AAT - Accounting
Open university
GCSEs - Art
Hillcrest girl school
GCSEs - Maths
Hillcrest girl school