Mario Sarno
CHESHUNT,Hertfordshire
Summary
An accomplished Director with a keen financial acumen, known for my creativity, customer-centric approach, ethical conduct and reliability. I take great pride in wholeheartedly dedicating myself to my role, always upholding integrity and maintaining a strong work ethic. Over the course of my career spanning two decades and encompassing only three distinct positions, I have consistently demonstrated loyalty and delivered outstanding results. I possess exceptional interpersonal skills and thrive in collaborating with individuals across all levels of an organisation.
Overview
26
26
years of professional experience
Work history
Director
Xpert Digital Document Solutions UK Ltd
POTTERS BAR HERTS, Hertfordshire
11.2007 - Current
- Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements.
- Developed strategic partnerships to expand client base.
- Defined scope for wide range of projects.
- Built and maintained positive relationships with employees, enhancing staff retention figures.
- Negotiated with suppliers to reduce costs and achieve stable supply chains.
- Managed business operations, financial performance and investments of company.
- Established professional relationships with business partners and shareholders to promote trust, rapport and reliability.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Established and maintained positive, profitable client relationships through superb communication.
- Generated new leads and opportunities to maximise revenue.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Built long-term relationships with customers and generated referrals from existing clients.
- Used cold-calling, email outreach and LinkedIn to source and develop opportunities.
- Maintained contact with customers throughout sales and pre-delivery process.
- Managed client relationships from early stages of sales process through to post-sales
Sales Manager
Thomson Local
Waltham Cross, Hertfordshire
07.2003 - 02.2007
- Hired and trained dedicated and high-achieving sales teams.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Carried out sales visits to current and prospective customers.
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Identified and qualified new sales prospects to continually meet targets.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
Sales Manager
Copymore Plc / IKON Office Solutions
Enfield, London
02.1997 - 07.2003
- Hired and trained dedicated and high-achieving sales teams.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Achieved exceptional client satisfaction feedback and ratings.
- Created and directed sales team training and development programmes.
- Carried out sales visits to current and prospective customers.
- Set highest personal performance standards for self.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Investigated low-performing accounts and adapted strategy to support sales and retention.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Optimised sales volume by managing accounts and building rapport.
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Contacted prospective clients and warm leads to generate new customers.
- Upsold and cross-sold complementary products to help boost revenue.
- Visited customer locations to determine needs, set up contracts and provide training.
- Proposed new solutions to meet changing customer needs and objectives to offer added value.
- Trained team of 6 to exceed targets and effectively retain accounts.
- Evaluated and negotiated commercial contracts with existing customers to achieve high renewal rate.
- Engaged customers in regular communications by acting as assigned point of contact.
Education
BTEC 1st & BTEC National in Business & Finance - Business & Finance
Hertford Regional College
Ware 09.1994 - 09.1994
GCSEs - Secondary School Education
Cheshunt Secondary School
Cheshunt, HertfordshireSkills
- Business development
- Creative Ideas Orientated
- Recruiting and hiring
- Employee management
- Business administration
- Operations management
- Daily operations
- Contract management
- Business planning
- Financial management
- Contract negotiation
- Project budgeting
- Clientbase development
- Integrative negotiation
- Tenacious
- Hard Working Ethic
- Committed & Extremely Loyal
- Self Motivated
- Communication skills
- Multilingual
- Leadership
- Customer-focused
- Problem-solving
- Public relations
Languages
English
Fluent
Italian
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
"Failures are lessons in disguise, its how you react that defines who you really are"
M Sarno
Timeline
Director
Xpert Digital Document Solutions UK Ltd
11.2007 - Current
Sales Manager
Thomson Local
07.2003 - 02.2007
Sales Manager
Copymore Plc / IKON Office Solutions
02.1997 - 07.2003
BTEC 1st & BTEC National in Business & Finance - Business & Finance
Hertford Regional College
09.1994 - 09.1994
GCSEs - Secondary School Education
Cheshunt Secondary School
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